UPS FAQs (Frequently Asked Questions)

UPS (United Parcel Service) is one of the largest shipping services in the world. As they provide several services, many people face issues regarding it.

Here we have listed down the UPS FAQs and their answers. These are the most common problems faced by people around the world regarding UPS services.

See if you can find an answer to your query and if you can’t, let us know in the comment box and we will come up with a solution.

Table of Contents

UPS FAQs: 36 Common Queries

1. Will UPS leave the package at the door?

No, UPS does not leave packages at the door without the signature of the recipient. If the receiver is not at home, the parcel is taken back by the UPS to the local post office. However, if the shipment does not need any signature, it can be left at a safe place under the driver’s supervision.

2. Will UPS deliver cash?

UPS does not deliver cash and coins. Moreover, debit and credit cards are also restricted items, and their permission depends upon the courier company and the destination country.

3. Will UPS deliver on Saturday?

Yes, UPS delivers on Saturday. However, only a few operational services such as UPS Next Day Air Early, UPS Next Day Air, UPS Ground and UPS 3 Day Select, UPS Worldwide Express Plus, and UPS Worldwide Express.

4. Will UPS leave the parcel with a neighbor?

UPS can leave the parcel with a neighbor if they live nearby and have the same postcode. This generally happens when the recipient leaves a note at his or her property advising the delivery guy to deliver the parcel to the neighborhood.

5. Can UPS collect from home?

Fortunately, UPS offers a collection service, using which you can schedule the pickup of the parcel from your home on the same day or any day shortly. You can schedule the service online or by calling the helpline number of UPS.

6. Can UPS deliver to a PO box?

The clear-cut answer to this is No; UPS does not deliver to a PO box. It accepts shipments only to a valid street address. However, if the sender uses a PO box address, the recipient’s number must be written on the label.

7. Can UPS pick up a package?

UPS can pick up a package from your home or office if you make a pickup request online or by calling 1800-742-587. A single pickup request is enough, and no charges are applicable for this service provided by the UPS. if you want you can also pickup your package before delivery.

8. Is UPS reliable?

Yes, UPS provides excellent shipping services and is entirely reliable. They ensure fast delivery with proper safety without much error. Besides this, it also provides tracking facilities that help you track your package at any point of the journey.

9. Are UPS and DPD the same company?

Not at all, UPS is a US-based company, and DPD is based in Germany. Moreover, UPS offers much more economical delivery than DPD. The average delivery time taken by UPS is 1-5 days. On the other hand, DPD delivers the parcel in the next 24 hours.

10. Are UPS and DHL the same company?

No, UPS and DHL are two completely different shipping companies. They had announced a partnership in 2008 for 10 years, but right now, these are two different courier companies. UPS is based in the US, and DHL is based in Germany

11. Are UPS and Hermes the same company?

Although both are leading courier companies, they are not the same. Hermes is mainly concerned with delivering the parcel in Germany, and it is owned by the retail company Otto GmbH. On the other hand, UPS is US-based and concerned with international as well as domestic shipping.

12. Is our UPS delivery time accurate?

UPS generally delivers from 9 am to 7 pm. Sometimes even after 7 pm. But there is no particular time bracket within which UPS would deliver the courier

13. How does UPS delivery work?

Once a parcel is labeled with a smart label (a computer-generated shopping label, which can be easily made from your personal computer), the parcel is taken to a local or regional sorting facility. Here, they are scanned, and their location and distance are determined. If the package has to go beyond 200 miles, it is usually sent by air; else, it is sent by truck.

14. How does the UPS access point work?

UPS has an elaborate system of access points. The parcel reaches the access points from the supplier. One can provide his proof of identity and collect his parcel. Notification is sent, and after that, you can collect your parcel at your convenient time. 

15. How does UPS pickup work?

UPS pickup is a very handy tool for people who do not have the time to go to the UPS office to dispatch their parcel. To avail of the UPS pickup service, you can schedule your pickup at or call 1-800-PICK-UPS. UPS will pick up all your packages and charge at one time instead of pickup fees per package.

16. How did UPS start?

UPS started with a $100 loan by Jim Casey and Claude Ryan. Initially, it was named an American messenger company that became the largest package delivery system, UPS.

17. How do I know if UPS will deliver to my address?

To know this, you have to visit the official website of UPS. Now you have to click “Exporting” and then “Can UPS deliver my shipment to its destination?” After this, you need to enter a few more details about the package, and you can find out if UPS will deliver the package to your address or not.

18. UPS, who can sign for a package?

Usually, the recipient is supposed to sign after receiving the parcel. But in the absence of the recipient, any family member or neighbor can also sign for a package delivered by UPS.

19. UPS, who sent me a package?

To know about the origin of a package, you need to visit the official website of UPS. After that, you have to enter your tracking number at the top left corner and track your parcel. The tracking information will let you know about the origin of the package.

20. Where is the UPS drop-off?

You can find UPS drop-offs near you by clicking here

21. When UPS delivers?

UPS delivers the packages from Monday to Friday between 9 am to 7 pm. It also offers weekend deliveries to some of the eligible locations.

22. When UPS says end of the day, what time is that?

Most of the time, the packages are delivered within 5 pm. But sometimes due to unavoidable reasons, there may be some delay in the delivery of the parcel. In this case, the end of the day is 8 pm or even 10 pm during the holiday season. 

23. When UPS says on the way?

It simply means that the parcel has left a UPS facility and is on its way to the next one. However, it may take several days between successive scans in case of cross-country shipment.

25. When does UPS close?

Although it largely depends upon the location, UPS generally closes at around 7 pm and does not deliver after that. 

26. When does the UPS open?

The opening time also depends on the location, but it generally opens around 9 am and remains operational till 7 pm.

27. Where ups near me?

You can find UPS offices near you by clicking here

28. Why UPS delay?

There may be some delay in delivering the package due to several reasons, such as the recipient’s unavailability, insufficient documentation, and adverse weather.

29. Can I drop off a UPS package at Canada Post?

No, you cannot drop off a UPS package at the Canada Post. You have to find a UPS Store to drop it off.

30. Can you drop UPS at Walgreens?

Yes, you can certainly drop off UPS packages at Walgreens near you, which you can pick up anytime at your comfort.

31. How do I drop a UPS package?

You can drop off the UPS package with a prepaid label at a designated UPS Access Point. However, if you do not have a label, you can contact the original sender for a return label, create a label online, or visit your nearest UPS Customer Care.

32. What happens if you drop off a UPS package at the post office?

In this case, you have to wait for an additional 6 hours. During this time, the Post Office contacts the UPS and helps you retrieve the package with a small delay. Usually, the people working at the post office return the package to the delivery guy, who happens to take a halt on that day.

33. Where can I return a UPS package?

With the help of the UPS Returns suite of services, your return package can be handed over to any UPS service provider or can be simply dropped at a UPS DropBox or any other location which gets involved in the UPS shipment. Moreover, you can also get your return packages collected by contacting a UPS Office.

34. Can you drop off a UPS package at Staples?

Yes, you can avail of in-store access to UPS services at retail locations such as Staples

35. How do I return a UPS package to Amazon?

Returning your package is simple. All you need to do is drop off your package at any of the 2000 UPS Access Point locations, spread nationwide. In almost 5000 The UPS Store Location, you can submit without a box or a label. But, for that, you need the QR code generated at the time of starting a return. However, through a UPS driver, you can arrange for a no-cost pickup from your home or office. 

36. How does UPS drop-off works?

If your package has a prepaid UPS label, you can drop it off at a designated UPS access point location. It all depends on what time of the day you drop your package off. Your package will be safely stored at the access point location, and UPS will collect it on the same or the next day. 

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Avatar for Jaren Helms

Jaren worked for over a decade in the industry as a Package Handler. He started his career with FedEx but he later also worked with companies like USPS and Deutsche Post.

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