How Do I Talk to a Real Person at UPS? Best Options to Follow

We are currently living in the age of technological innovation. Every aspect of our lives is driven by machines, and bots are our new friends.

Even though life, in general, has become a lot smoother and faster for these reasons, sometimes human contact is necessary. So, here comes the question How Do I Talk to a Real Person at UPS?

This basic urge drives us to find a bank teller, the lady behind the cash counter, and a human to answer our queries in UPS even though the machines and technologies are just fine to deal with our problems. 

How Do I Talk to a Real Person at UPS: All the Details

As known, UPS is a trusted brand offering service globally. They offer a gamut of services, most of which are automated.

But you ( like many of us) many be urged to ask: How Do I Talk to a Real Person at UPS?

How Do I Talk to a Real Person at UPS?

The toll-free customer service number of UPS is 800-275-8777. This number is available for both domestic and international customers. If you are facing any issue with your package or mail, you can reach out to UPS on this number, Monday to Friday. 

The timing too is very convenient, between 8:00 in the morning to 8:30 pm EST (weekdays) and 8:00 am to 6:00 pm Saturday. 

The representatives are very friendly and can help you with shipping, tracking, and other services.

Also, if you have a query related to your shipment tracking is not updating then we have written a detailed guide on TrackingAdvice here.

How Do I Talk to a Real Person at UPS Steps to follow:

Calling the free local number:

The number mentioned above is for domestic use. If you are abroad, you need to find the local UPS number. The best way to do that is by searching it up on

Automated message:

Once you are through, you will be greeted by an automated message thanking you for calling UPS. You will also be asked about the purpose of the call. At this time, simply say “Agent” or press 0. 

This will be followed by a pause and another automated message. This message will ask you for the information you are seeking so that your call can be transferred to the right agent. Repeat “agent” again or press 0. Soon your call will be diverted to a live agent.

P.S It can get extremely difficult to talk to a human agent in UPS since their entire process is automated. Thus you need to follow the instructions very carefully.

However, calling is not the only way to talk to a real person in UPS. You can also try emailing. 


If you want anyone from UPS customer service to get in touch with you, you can simply email them.

Of course, an email will not be responded to as quickly as a phone call, but you won’t have to go through an entire automated system to get your queries answered. 

You can email the UPS customer center by simply visiting the email page of the website. 

Once there, select the nature of your issue from the list presented. Your options are 

  • General
  • Billing
  • Sending a package
  • Receiving a package
  • Technical support
  • Tracking

UPS chatbots:

Imagine this: You are expecting an important package from UPS today, but suddenly you get a call.

Your child has got into a major fight and has his tooth chipped! Or an important client is giving your workplace a surprise visit!  

Under such circumstances, you have to rush to your kid’s school or your office. But what about the package?!

Thankfully, UPS has thought well ahead about all these situations. Even if you are at home, you can give delivery instructions and tracks your package using voice and text command over:

  • Skype
  • Facebook messenger
  • Amazon Alexa
  • Google Assistant

Setting up instructions:

Amazon Alexa: Go to the Alexa Skills store and enable the UPS skill. You can also do it using a voice command. 

Google Assistant: You will find the UPS option in the Explore section. Select that to get started

Skype and Facebook Messenger: Search for the UPS bot and start chatting

Options you can try out:

Once you have UPS in your device, all you need to do is ask the right question. You can get updates about the status of your package, authorize the release of a shipment, give delivery instructions, and do much more. 

Plus, you can also get quotes for shipments that you might send out in the future. 

Talking to a virtual assistant:

Though human contact is necessary for certain situations, UPS has made the structuring of the service in such a way that you do not need to talk to a human often.

There are multiple options to send and receive packages, and each of these comes up with a backup plan ( resending package, picking up delivery from the near access point, rescheduling delivery).

But of course, complications might arise, and that can be solved by simple FAQs. To that end, you can get in touch with the UPS Virtual Assistant. The virtual assistant is positioned on the support center page and is very easy to use. 

This is an ideal service if you need help with a package delivery or have quick clarification to make. 

Some Other Important FAQs Related to UPS Issues :

What do I do if my package is not delivered even if UPS says so? 

If the tracking status shows that the driver completed the delivery, but there is no signature, then the package might have been received by your neighbor or someone else in your location. 

If the shipment has been delivered to another location, you will receive a notification from the UPS InfoNotice to inform you that the shipment was delivered. 

Make sure to check out your alternate addresses. Check with your neighbors and also look around the house. Please note drivers often leave the package in a plastic bag to protect the same. If you still cannot find it, get in touch with the sender and ask him/her to initiate a tracking process. 

Does UPS deliver after 9 pm?

All UPS shipments are generally shipped between 9:00 am to 7:00 pm. However, some deliveries, especially to residences and commercial addresses, can get delayed. But unfortunately, UPS cannot schedule a specific delivery time.

Who takes responsibility for a stolen package in UPS?

In case a package is stolen, UPS is liable for the stolen content. However, if the sender had instructed the company to go ahead with the delivery no matter what, then UPS is not responsible for the loss of the package.

How to get UPS to deliver a package to your doorstep?

This mostly applies to packages that do not require a signature. However, if you feel the UPS representative may not leave the package at your doorstep, you can click on the “provide delivery instruction” option and then go on to click the “leave at” box. Do feed in the details of where you want the delivery person to leave your package.

Every day millions of packages are being shipped around the world. A lot rides on these, from confidential documents to gifts. 

Of course, no one will want the packages to get misplaced. Thankfully, with UPS, losing a package is never an option. But in case you do face some issues with your shipment, you can reach out to their customer executive through calls and emails. 

You can also have a quick chat with the virtual assistant to solve your issues. Don’t worry; your package will be fine; after all, they are in safe hands. Hopefully, we have been able to give you all information regarding How Do I Talk to a Real Person at UPS.

Avatar for Jaren Helms

Jaren worked for over a decade in the industry as a Package Handler. He started his career with FedEx but he later also worked with companies like USPS and Deutsche Post.

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