DHL FAQs (Frequently Asked Questions)

Yes, DHL is one of the most reliable courier companies across the globe. It currently provides its services in more than 220 countries, dealing chiefly in the parcel, courier, and express mail services. 

No, although both of them are the major companies of the European logistics sector, DHL and DPD are not the same. DHL is the most preferred courier provider since it is an expert in sea and air transportation while DPD only transports via air.

No, they are not the same. Both DHL and UPS are individual couriers and parcel companies, each originating from a different country. DHL comes from Germany, while UPS comes from Georgia.

No, Yodel is a United Kingdom-based delivery service while DHL originates from Germany.

No, like any other carriers, DHL delivers at its own time. Although if the packages arrive early in your city, you will be getting them early. Otherwise, you will have to expect your delivery by the due time.

No, DHL Delivery services cannot be used to deliver parcels to a PO box. 

Yes, delivery via DHL is now more convenient since they collect from home. You can book your collection by contacting the DHL team over the phone, and they will collect your package at your doorstep. 

Yes, you can simply contact the DHL team and receive a form for entering all the necessary details. DHL will have your labels printed and sent to you within 2-3 days of submitting your form. 

No, DHL will not leave a package at the door without an in-person signature. You can either postpone your delivery or get your delivery dropped at a different address.

Yes, DHL does deliver on Saturdays. All that you are required to do is choose the ‘Saturday delivery’ option when preparing for your package. 

Yes, if you missed your delivery, there will be a card in your mailbox from DHL letting you know that your package will be shipped on the next working day. 

Yes, DHL does call its customers. However, if you receive a call specifying themselves as a DHL representative and advise you of a shipment without the 10 digit tracking number, the call may be fraudulent. 

The shipment label is displayed on the top surface of the package to ensure secured delivery of your shipment.

To know about the DHL depot where your parcel might be, you need to track your orders. You can enter your tracking number and get all the information.

DHL is a Germany-based courier company. However, it provides worldwide services, including countries such as Iraq, Afghanistan, and Myanmar.

There are two different tracking numbers for DHL packages. A DHL parcel tracking number has 10 digits, beginning with 3S, JVGL, or JJD. The tracking number for DHL express is a 10 digit number starting with 000, JJD01, JJD00, JVGL, or a similar variation.

Although DHL is located all across the globe, it has its headquarters at Bonn in Germany. 

The DHL tracking number can be found printed on the shipment label in the form of a barcode. The customers can scan the barcode with their smartphones. 

The DHL eCommerce distribution center is available in the selected markets of America, Africa, and the Asia Pacific. It has its headquarters in Germany. 

You can easily track your package here to know where it currently is. Open the site and just enter your shipment tracking number. The site will show the current location of your package. 

To drop off your DHL package, you have to fill in your package weight details and select your nearest DHL drop-off branch. The sender and receiver details need to be filled in, and then you can select “Add to cart” And proceed to pay. The next step would be to reach your selected drop-off point and leave your package.

“With Delivery Courier” simply means that your shipment is with a DHL courier, and it is on its way to be delivered to your address.

DHL was incorporated on 25th September in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn. 

DHL usually delivers from Monday to Friday between 8:00 am to 6:00 pm. However, the exact time of the delivery depends upon the weight of the parcel and the distance between countries and holidays. 

The official end of the day for DHL is at 6:00 pm on weekdays. 

DHL pays the customs authority on the customer’s behalf to ensure that the DHL courier can deliver their goods as soon as possible. DHL pays for any duties or taxes that may be due on the goods. 

Your DHL shipment may be on hold because the receiver of the package may have closed their deliveries at that moment. For further help, you need to contact your receiver to check whether the company is open to receiving deliveries. 

Usually, DHL does not ask for a passport, and if you find such a requirement, then it may be a part of a delivery scam.

DHL shipment might return to the Shipper either when the delivery address is wrong on the label or the receiver may have returned the package due to any damage. Shipment can also be returned if the item is not legal in the receiver’s country or if there was no one present during the time of delivery. 

DHL provides international as well as domestic delivery options at a reasonable rate. Their chief service comprises picking up the packages, delivering them, and returning.

The shipping charges are revealed when the customer submits an application advising the details of their shipping volume. However, the shipping charges also depend on whether the item delivery is domestic or international.

In 1969, DHL was founded by Adrian Dalsey, Larry Hillblom, and Robert Lynn. The company started its international delivery services at the doorsteps of the customers. In the beginning, goods were being transported via airplanes, but later, they even started transporting by water. 

DHL delivers to USPS, and USPS delivers to you. So, DHL delivers to post office boxes which are only possible as they offer postal service.

DHL is a logistics company that stands for Dalsey, Hillblom, and Lynn. 

DHL delivery services usually take 2-3 working days for neighboring countries and about 20 days for countries at a longer distance. However, the delivery time is subject to the type of product and the distance. 

DHL Shipping is an international logistics company that delivers packages and provides express mail services.

DHL Express offers international services only. The same company owns it as DHL eCommerce, that is Deutsche Post DHL Group. 

Anyone upon delivery can sign a DHL shipment.