A UPS InfoNotice is UPS’s delivery notice for a package they could not complete as planned. UPS says you can use the notice number or the original tracking number on the UPS Delivery Notice page to track the shipment, see where it is, and decide what to do next.
The important part is that an InfoNotice is not just a “we missed you” slip. It is a decision point. It can mean another delivery attempt is coming, the package was redirected, or the box is already waiting for pickup somewhere else. Do not treat it like junk paper.
| If your notice means… | What to do next | Why it matters |
|---|---|---|
| UPS will try again | Track the package and prepare for the next attempt | UPS may make up to three delivery attempts on regular delivery days. |
| The package was redirected | Confirm the Access Point location and hours | The package may be waiting for pickup, not lost. |
| Release is allowed | Sign the notice and place it where the driver left it | UPS says this works only if the package does not require an adult signature. |
| You want a hold or pickup change | Track the package and use the delivery options online | The notice number is the key to the next available workflow. |
What a UPS InfoNotice number is
UPS says the delivery notice number is enough to track the package and learn what steps you can take next.
That matters because a lot of old articles still over-explain the paper form itself and under-explain the only thing that matters: the number on the notice is your shortcut back into the shipment workflow.
If you still have the original tracking number, that works too. But if all you have is the paper notice, that is enough to start.
The three official things UPS says you should do
UPS’s current delivery-notice page reduces the workflow to three actions:
- Track your package
- Find delivery details
- Release your package, where eligible
That structure is more useful than the old internet habit of reading every checkbox like it is a legal document.
Track your package
Start by entering either the delivery notice number or the original tracking number on the Where’s My Package page. This tells you whether the package is:
- still awaiting another delivery attempt
- already redirected
- awaiting customer pickup
- blocked by a signature rule
Find the delivery details
UPS says the notice boxes tell you:
- where your package may be
- when UPS will attempt again
- whether the package was redirected
- whether special delivery requirements apply
Release your package
UPS says you can request that the driver leave the package on the next delivery attempt by signing the notice and placing it back where the driver originally left it, as long as the package does not require an adult 21+ signature.
That adult-signature caveat is one of the most important operational details on the page.
How many times UPS will try to deliver after an InfoNotice
UPS says it may make up to three delivery attempts at its discretion on regular UPS delivery days.
That means an InfoNotice does not always mean “go pick it up now.” Sometimes it means you still have another delivery attempt coming. But once you are near that final-attempt point, the package can quickly move into pickup or return-to-sender territory.
If the notice already says the package was taken to a pickup location, skip the waiting and confirm the location immediately. If the status language starts mixing delay and notice events, the delivery exception guide helps decode that wording.
What happens when the package goes to a UPS Access Point
UPS says that if a package is redirected to a UPS Access Point, it can be held there for 7 calendar days before it is returned to sender as undeliverable.
Before you leave to pick it up, UPS says to:
- track the package
- confirm that it shows Awaiting Customer Pickup
- check the location hours and map
This is the part most old InfoNotice pages underplay. The package is often not missing. It is just waiting in a different last-mile workflow.
If you are deciding between pickup, hold, or redelivery controls, UPS My Choice is the tool for managing those options, and UPS Hold Mail covers the broader My Choice side of that decision.
Can you request pickup at a UPS Customer Center instead?
UPS’s current delivery-notice guidance says that if you want to pick up your package at a UPS Customer Center, the request must be received by 7 p.m.
That is a genuinely useful cut-off detail. If you miss that timing window, you may slide into another delivery attempt or another business day.
When signing the back of the notice works
Signing the back of the InfoNotice can still matter, but only in the right situation.
UPS says you can request release on the next attempt if the package does not require an adult signature from someone 21 or older. If it does require adult signature, the signed notice is not enough.
That is where people get tripped up. They assume the signed notice is a universal fix. It is not.
What to do if you never got the package after the notice
If the notice exists but the package still is not where UPS says it should be:
- track it again with the notice number
- confirm whether it is awaiting pickup
- check the address and any neighbor or safe-location notes
- move into UPS delivered to wrong address if the package shows delivered but is not at the location
If the tracking just looks quiet without a clear resolution, UPS tracking not updating is the closer page.
When the InfoNotice is actually a pickup problem, not a support problem
This is the 2026 mindset shift. An InfoNotice often looks like a customer-service problem, but operationally it is usually one of these:
- a signature problem
- a timing problem
- a pickup-location problem
- a delivery-option problem
That means the best next step is often not “call UPS.” It is “track the package with the notice number, confirm the current branch of the workflow, and only escalate if the package still cannot be recovered.”
If you truly need a human after that, use the current UPS support guide. If you just need the broader UPS workflow map first, the UPS FAQs page is a good stop.
FAQ
What is a UPS InfoNotice number used for?
UPS says you can use the notice number to track the package, check the delivery details, and see what actions are available next.
How long will UPS hold my package at an Access Point?
UPS says redirected packages can be held at a UPS Access Point for 7 calendar days before being returned to sender.
Can I sign the notice and have UPS leave the package next time?
Yes, but only if the package does not require an adult 21+ signature.
How many delivery attempts will UPS make?
UPS says it may make up to three delivery attempts on regular delivery days.
What if I want to pick it up at a UPS Customer Center?
UPS says your request must be received by 7 p.m.
If the notice gives you a usable number and location, move on it quickly. These cases get worse when they sit.
