Shipping Guides & Tracking Tips

Use the fastest phone prompts, support channels, and escalation options to reach a real person and resolve shipping problems sooner.

Check holiday closures, retail hours, and the quickest ways to confirm whether your local branch is open before you leave home.

See why scans stop updating, how long delays are usually normal, and when to contact the carrier or file a claim.

Get a direct answer on Canada Post delivery frequency, how route timing works, and the reasons mail can arrive earlier or later than usual.

How to qualify for free Aeropostale shipping, what the current order threshold is, whether express is worth paying for, and how long free standard shipping actually takes.

Tracking says delivered but nothing arrived, or your Aeropostale order is stuck past its delivery date. Here is the exact escalation path — carrier first, then Aeropostale, then dispute.