The fastest way to reach Canada Post customer service is toll-free at 1-866-607-6301 within Canada, +1 416-979-3033 from outside Canada, or 1-800-267-2797 for TTY. Phone lines are open weekdays from 7 am to 11 pm ET and weekends from 9 am to 9 pm ET. If your shipment is simply moving through the network, check Canada Post tracking first to skip hold times.
Canada Post Customer Service Numbers and Hours
Canada Post handles phone inquiries through national support lines, not local retail counters. Call Canada Post toll-free within Canada at 1-866-607-6301 for support in English or French.
Verified on canadapost-postescanada.ca, October 10, 2026.
| Line | Number |
|---|---|
| Within Canada, toll-free, English and French | 1-866-607-6301 |
| Outside Canada | +1 416-979-3033 |
| TTY | 1-800-267-2797 |
| Days | Hours (ET) |
|---|---|
| Monday to Friday | 7 am to 11 pm ET |
| Saturday and Sunday | 9 am to 9 pm ET |
Canada Post itself says local post offices often do not have the capacity to handle phone support, so do not waste the call on a neighborhood counter. Use the national lines instead.
Which Canada Post Contact Channel Fits Your Problem
Picking the right Canada Post contact channel depends entirely on what needs fixing. For a live answer, call or use online chat; use a signed-in support ticket when you need an investigation.
Verified on canadapost-postescanada.ca, October 10, 2026.
| Problem | Best Channel | Why |
|---|---|---|
| Urgent delivery question or trace | Phone (1-866-607-6301) | Speak with a live agent during call center hours |
| Missing package investigation | Online Support Ticket (Signed In) | You can track progress online, and domestic and U.S. tickets get an Expected Resolution Date |
| Damaged package or late refund | Support ticket (sender) | Only the sender can start damage investigations or request late refunds |
| General inquiry or assistance | Online Live Chat | Chat online with a live agent |
| General questions or service updates | Social Media (X / Facebook) | Social support teams respond Monday to Friday from 9 am to 5 pm ET |
| Unresolved dispute | Canada Post Ombudsman | Independent appeal authority available only after a support ticket is closed |
How to Reach a Person at Canada Post Faster
Getting a real person on the line at Canada Post takes some preparation before you dial. Canada Post does not publish hold times, call-volume trends, or automated phone menu shortcuts.
To connect with a representative without wasting time, run through these steps:
- Call between 7 am and 11 pm ET on weekdays, or between 9 am and 9 pm ET on weekends.
- Have your tracking number, full sender and receiver addresses, and mailing date ready before you dial.
- Launch live chat on the Canada Post support page if you want an agent without waiting on the phone.
- Sign in to your account before opening an online support ticket. Canada Post lets you file as a guest, but you cannot track a guest ticket online, which mostly defeats the point of filing one.
How to Report a Missing Canada Post Package
Before asking Canada Post to launch an official missing package trace, do a quick physical sweep. Most Canada Post packages arrive no later than 5 business days after their expected delivery date.
That’s the guideline. Not a promise.
Run through these checks before opening an inquiry:
- Confirm on Track that the expected delivery date has actually passed.
- Verify the shipping address on your receipt or order confirmation, paying special attention to unit or suite numbers.
- Look around the property for the package or a Delivery Notice Card.
- Check your mailbox for a key if your building or community box has parcel lockers.
- Ask your building concierge, front desk, mailroom, or household members if anyone accepted it for you.
- Check the Canada Post delivery service alerts for disruptions that can delay a package.
If nothing turns up, contact Canada Post to open an investigation. You will need the tracking number, sender and receiver names and addresses, contact details, a description of the contents, any extra insurance coverage purchased, and the date the sender last spoke with the receiver. Domestic and U.S. inquiries receive an Expected Resolution Date, while international files take longer.
A receiver can open the initial inquiry, but Canada Post only pays out the sender. That rule is easy to miss, so loop the sender in early. If you open a ticket as a receiver, Canada Post monitors scans for a few days. If the parcel does not surface, Canada Post closes the missing package ticket, and the sender must step in to file the actual claim.
If your tracking shows “Delivered” but you have no package, see our guide on Canada Post packages not delivered. For international packages held up in transit, check the rules for Canada Post lost international packages.
Verified on canadapost-postescanada.ca, October 10, 2026.
| Service Category | Filing Deadline | Waiting Period Required Before Filing |
|---|---|---|
| Domestic packages (within Canada) | Within 90 days of shipping date | Expected delivery date must have passed |
| U.S. or international: Xpresspost or Tracked Packet | Within 6 months of shipping date | 1 day after the expected delivery date |
| U.S. or international: Registered Mail or International Parcel (Air) | Within 6 months of shipping date | 30 days after the shipping date |
| U.S. or international: International Parcel (Surface) | Within 6 months of shipping date | 60 days after the shipping date |
How to File a Canada Post Claim for a Damaged or Late Package
When an item arrives broken or misses a guaranteed date, Canada Post enforces strict rules on who can file. Only the sender can start a damage investigation or request a late package refund and receive payment.
For damaged parcels, the sender must start the inquiry within 90 days of shipping for domestic deliveries, or within 6 months for U.S. and international shipments. Trackable domestic services include Priority, Xpresspost, Expedited Parcel, and Regular Parcel. International services include Priority Worldwide, Xpresspost USA, and Xpresspost International. Some fragile or perishable items cannot be insured.
The receiver should keep the original box, packing materials, and invoices, take clear photos right away, and contact the sender. Canada Post may ask to have the item shipped for inspection.
For late deliveries on services with an On-Time Delivery Guarantee, the sender can request a refund within 30 business days of the guaranteed delivery date. Eligible services include Priority, Xpresspost, and Expedited Parcel within Canada, and Priority Worldwide, Xpresspost USA, and Xpresspost International abroad. Refunds cover postage only and do not cover customs delays. Check our guide on Canada Post delayed items for more details.
To start a damage investigation, the sender follows these steps:
- Sign in to your Canada Post account and open a support ticket on the website.
- Enter the tracking number, sender and receiver names, addresses, contact details, contents description, and any extra insurance coverage purchased.
- Provide the date the sender was last in contact with the receiver.
- Keep your receipts handy; Canada Post may ask for proof of payment, proof of value, or proof of insurance later, but you do not need them to open the initial ticket.
Approved refunds return to the original payment method. If the sender does not have an online Canada Post account, Canada Post issues a check.
How to Change a Canada Post Delivery
Canada Post lets you choose where the delivery agent leaves your parcel before it arrives. You must set or change a delivery preference before the package shows Out for delivery.
Miss that scan, and the choice is gone for that package.
To set a delivery preference:
- Enter your tracking number in the Track tool or open the Canada Post mobile app.
- Sign up for email or text delivery notifications.
- Choose an eligible safe-drop location, such as a side door or lobby front desk.
- Accept the terms and conditions to receive your confirmation.
If you need to update an instruction later, track the package and click “change” before it goes out for delivery. Mobile app users can also save a default delivery preference for all incoming parcels. Delivery preferences are not available if the package requires a signature, proof of age, or outstanding customs duties and taxes.
If there is no safe spot, the delivery agent leaves a Delivery Notice Card and takes the parcel to a nearby post office. To collect it:
- Look at the card to find the pickup location printed on it.
- If you cannot find the pickup location on the card, enter the card number in the Track tool.
- Pick up the parcel at the designated post office.
Once a package is left at a pickup spot, Canada Post cannot change the location. If you know you will be away before an item ships, look into setting up a Canada Post package hold.
Canada Post Customer Service Over the Holidays
Holiday schedules affect both delivery routes and counter operations across the Canada Post network. Canada Post has not published separate December call center hours (checked 2026-10-10).
Regular residential delivery runs Monday to Friday, 9 am until as late as 8 pm, but there is no collection or delivery on statutory holidays. In late 2026, services pause for Remembrance Day on Wednesday, November 11; Christmas Day on Friday, December 25; and Boxing Day, observed on Monday, December 28 (since December 26 falls on a Saturday). Post offices inside private host businesses follow the host business’s operating hours. Check our guides on Canada Post holiday closures and holiday shipping deadlines for 2026 for full calendars.
Priority holds to December 23 in every zone, but national Regular Parcel cuts off December 10. That gap is the one to watch.
The send-by dates below apply between major urban centers.
Verified on canadapost-postescanada.ca, October 10, 2026.
| Zone | Priority | Xpresspost | Expedited Parcel or flat rate box | Regular Parcel |
|---|---|---|---|---|
| Local | Dec 23 | Dec 23 | Dec 22 | Dec 21 |
| Regional | Dec 23 | Dec 22 | Dec 18 | Dec 16 |
| National | Dec 23 | Dec 22 | Dec 14 | Dec 10 |
| Item | Send by |
|---|---|
| Cards local | Dec 22 |
| Cards regional | Dec 21 |
| Cards national | Dec 18 |
| Xpresspost USA | Dec 17 |
| Expedited Parcel USA | Dec 14 |
| Tracked Packet/Small Packet USA | Dec 11 |
Canada Post Online, Social Media and Mail Contacts
If you prefer not to phone, Canada Post offers self-service tools, chat, social media accounts, and a mailing address. Canada Post does not publish a general customer service email address, so use the support page, chat, social media or mail instead.
Verified on canadapost-postescanada.ca, October 10, 2026.
| Contact Channel | Access Point | Available Hours (ET) | Primary Use |
|---|---|---|---|
| Get the right assistance selector | Support Page | 24/7 | Online issue selector directing you to the right help topic |
| Live Chat Agent | Support Page | Hours not published | Online chat with a live agent |
| Support Ticket | Support Page | 24/7 submission | Formal inquiries (sign in to track progress online) |
| Facebook (English) | facebook.com/canadapost | Mon–Fri 9 am–5 pm ET | Social support and customer service questions |
| Facebook (French) | facebook.com/postescanada | Mon–Fri 9 am–5 pm ET | French social support questions |
| X (English Support) | @canadaposthelps | Mon–Fri 9 am–5 pm ET | Public support handle for service questions |
| X (French Support) | @postes_aide | Mon–Fri 9 am–5 pm ET | French public support handle |
| Postal Mail | Customer Service Address | Standard mail delivery | Formal written correspondence |
The X account @canadapostcorp is the corporate account; for service questions, Canada Post points you to @canadaposthelps. For written letters, send your mail to the active support address:
CANADA POST CUSTOMER SERVICE
1-133 Church St
Antigonish NS B2G 2E3
TrackingAdvice is an independent tracking site, not affiliated with Canada Post; for account-specific help contact Canada Post directly.
How to Escalate to the Canada Post Ombudsman
When Canada Post customer service cannot resolve your dispute, the Canada Post Ombudsman is your outside option. You must have an existing, closed Canada Post service ticket before submitting an appeal to the Ombudsman.
No closed ticket, no appeal. Full stop.
The Ombudsman is independent of Canada Post and serves as the final appeal authority for postal complaints. To escalate an issue:
- Contact customer service by phone or online ticket to open a case and get a ticket number.
- Let the investigation finish until customer service gives a final decision and closes the ticket.
- If you do not have your ticket number, call customer service at 1-866-607-6301 to retrieve it.
- Submit an appeal through the online form on the Canada Post Ombudsman portal, or send a printable form by fax or mail.
- Include all supporting documents, such as receipts, invoices, and previous ticket messages.
- Wait for the Ombudsman office to contact you within 5 to 10 business days to confirm its course of action.
FAQ
What is the Canada Post customer service phone number?
Call toll-free within Canada at 1-866-607-6301 (English and French). From outside Canada, call +1 416-979-3033, and for TTY dial 1-800-267-2797. Call center hours are Monday to Friday from 7 am to 11 pm ET, and Saturday to Sunday from 9 am to 9 pm ET.
How do I talk to a real person at Canada Post?
Call 1-866-607-6301 during call center hours with your tracking number ready, or use live chat on the support page. Canada Post publishes no hold times or automated phone menu shortcuts.
Is Canada Post customer service open 24/7?
No. Phone support runs Monday to Friday from 7 am to 11 pm ET, and Saturday to Sunday from 9 am to 9 pm ET. Online forms and tracking tools are accessible 24/7.
What is Canada Post’s email address?
Canada Post does not publish a general customer service email address. You must use phone lines, live chat, or online support tickets.
Does Canada Post have live chat?
Yes. Canada Post lists online chat with a live agent as a contact option on its website, though it does not publish specific chat hours.
Can I call my local post office?
Canada Post states that local post offices often lack the capacity to handle telephone support. Call the national line at 1-866-607-6301 instead.
How do I complain to Canada Post about a missing package?
Check that the expected delivery date has passed, then submit a support ticket online or call 1-866-607-6301. Senders and receivers can both open an investigation, but only the sender can submit an official claim for payment.
What is the Canada Post Ombudsman?
The Ombudsman is an independent review body that handles unresolved customer complaints as a final appeal. You can submit an appeal by online form, fax, or mail once customer service has investigated and closed your service ticket.
