# UPS Customer Service: 1-800-742-5877 and Support Hours > Call UPS at 1-800-742-5877 Monday through Saturday, or use 1-800-782-7892 for 24/7 international shipping support and package assistance. - **Author**: Charles Helms - **Published**: 2021-02-02 - **Updated**: 2026-10-10 - **Category**: ups - **URL**: https://trackingadvice.com/talk-real-person-ups/ --- To reach a live representative at UPS, call 1-800-742-5877 Monday through Friday from 7 AM to 11 PM ET, or Saturday from 8 AM to 8 PM ET. **The fastest way to reach a live representative is to call during support hours, state your problem in a few words, and say agent.** UPS also formats this contact number as 1-800-PICK-UPS on its pickup forms. TrackingAdvice is an independent tracking site and is not affiliated with UPS. | Situation | Fastest lane | | -------------------------------- | ------------------------------- | | Routine tracking check | Track online on ups.com | | General domestic package problem | Call 1-800-742-5877 | | International shipment inquiry | Call 1-800-782-7892 (24/7) | | Missing or damaged parcel | Open an online claim on ups.com | | Domestic invoice dispute | Call 1-800-811-1648 | | Website login or technical error | Call 1-877-289-6418 | _Verified on ups.com on October 9, 2026._ ## UPS phone numbers and customer service hours UPS operates different contact lines for domestic packages, overseas deliveries, technical account issues, and billing disputes. **Calling the direct line for your issue skips a transfer from the main phone tree.** | Support line | Phone number | Published hours | Use it for | | ------------------------------ | ------------------------------- | ------------------------------------------------------------- | ---------------------------------------------------------------------------- | | UPS Customer Service | 1-800-742-5877 (1-800-PICK-UPS) | Monday-Friday 7 AM-11 PM ET, Saturday 8 AM-8 PM ET | General tracking updates, delivery questions, and domestic package support | | International Shipping Support | 1-800-782-7892 | 24/7 | International shipments and cross-border questions | | Technical Support | 1-877-289-6418 | Monday-Friday 7:30 AM-9 PM EST, Saturday-Sunday 9 AM-8 PM EST | UPS.com login difficulties, account access, and technical website errors | | Domestic Billing Support | 1-800-811-1648 | Not published | Domestic invoice disputes, billing questions, and account charge corrections | | Import Billing Support | 1-866-493-7140 | Not published | Customs duties, taxes, import brokerage fees, and import billing disputes | | Hearing Impaired (TTY) | 1-800-833-0056 | Not published | Phone support for deaf and hard-of-hearing customers | _Verified on ups.com on October 9, 2026._ UPS summarizes its main domestic support line plainly: "If you have a non-urgent request, we can dig into it for you." Note that UPS customer service hours show no Sunday service for domestic package support. If you need help with an overseas package, use the UPS 24/7 number at 1-800-782-7892. The UPS Store Headquarters customer support line is (800) 789-4623. Individual [The UPS Store](https://www.theupsstore.com/support/customer-service) locations are owned and operated by franchisees, so retail prices, packaging services, and hours vary by store. For package delivery support, The UPS Store directs customers back to UPS. UPS corporate headquarters is at 55 Glenlake Parkway NE, Atlanta, GA 30328, with the office phone 404-828-6000 listed in SEC filings on investors.ups.com. That corporate line does not handle package support. Some web directories list 800-275-8777 for UPS; that is actually the customer service number for the Postal Service. Freight lines for LTL, truckload, air freight, and ocean freight are listed separately on the [UPS contact page](https://www.ups.com/us/en/support/contact-us). ## How to reach a live UPS agent Connecting to a human agent at UPS starts with an automated voice tree that may offer to text you web links. **Because UPS does not publish its phone menu, these steps come from third-party caller logs on [GetHuman](https://gethuman.com/phone-number/UPS/customer-service/eH-), meaning prompts can change at any time.** 1. Call the main UPS phone number at 1-800-742-5877 during operating hours. 2. When the automated voice asks, "How can I help you today?", decline if it offers to text helpful links to your phone. 3. When asked, "Please say your account number or say I do not have it," answer "I do not have it" if you are receiving a package. 4. State your issue in a few words, such as "missing package" or "damaged package". 5. Say "agent" or "customer service" after stating your reason, as callers report that asking for a representative works best after categorizing the issue (callers also report pressing 0). 6. Give your tracking number when requested. (Yes, even if you are frustrated. Clear numbers avoid misrouting.) 7. Ask the representative for a case number early in the conversation so a dropped call does not erase your progress. That is what callers report--not an official UPS script. ## What to have ready before you call UPS Pulling your shipping records together before calling UPS keeps the representative from stalling while locating your package. **Have your tracking number and delivery address ready before dialing so the agent can inspect the scan record immediately.** This sounds obvious. A lot of callers skip it. 1. The tracking number or the UPS Delivery Notice number left by your driver. 2. The delivery address, including apartment or suite number, and ZIP code. 3. The recipient name exactly as written on the shipping label. 4. Any existing case number, claim number, or loss investigation number. 5. The exact status wording on the tracking screen alongside the promised delivery date. 6. The merchant or shipper name who sent the box. ## Which UPS support lane fits your problem Most UPS problems have a better first stop than the main phone line. **Claims, delivery notices, and bills each have their own UPS route.** ### Tracking looks stale Don't call for a simple status check. The website shows what the agent sees. UPS says its upgraded tracking gives shoppers the same level of scan detail as phone agents, so calling rarely uncovers hidden updates. See [why UPS tracking is not updating](https://trackingadvice.com/ups-tracking-is-not-updating/) for standard scan intervals between hubs. If a package paused unexpectedly between sorting hubs, see our guide to [delivery exceptions](https://trackingadvice.com/delivery-exceptions/) to interpret the status. ### Driver left a delivery notice If you miss a delivery, the driver may leave a slip and reroute the parcel to a nearby UPS Access Point location, holding it for 7 calendar days before returning it to the sender. Track the notice number using our [UPS InfoNotice](https://trackingadvice.com/ups-infonotice/) guide or the official [UPS InfoNotice instructions](https://www.ups.com/us/en/support/tracking-support/where-is-my-package/how-to-use-infonotice) to confirm "Awaiting Customer Pickup" and verify local hours before heading over. UPS may make up to three delivery attempts before returning the shipment. ### Says delivered but you cannot find it Check back doors, porches, garages, and neighboring entrances before assuming the parcel is lost. If the box is still missing after checking around, follow our recovery guide for [a UPS package delivered to the wrong address](https://trackingadvice.com/ups-delivered-to-wrong-address/). Keep in mind that drivers can deliver as late as 9 PM, and later during the holiday peak season. ### Damaged or missing package Filing an online claim is faster than calling because you can upload receipts and photos directly. UPS encourages opening a loss investigation within 30 days of the expected delivery date. For damaged goods, start a damage claim within 30 days of delivery on the [UPS claims portal](https://www.ups.com/us/en/support/file-a-claim), submitting photos, receipts, merchandise invoices, and purchase orders. If an undeliverable box is traveling back to the seller, check our [UPS return to sender](https://trackingadvice.com/ups-return-to-sender/) overview to monitor the return transit. ### Billing or import charges Invoice adjustments and customs charges have their own support teams. For domestic shipment invoices, call Domestic Billing Support at 1-800-811-1648. For customs duties, taxes, or brokerage charges on international packages, call Import Billing Support at 1-866-493-7140. If you hold a paper bill or a 10-digit account number, call the phone number printed directly on that invoice. ### Login or account problem For password resets, profile lockouts, and ups.com website errors, call UPS Technical Support at 1-877-289-6418. That line is open Monday through Friday from 7:30 AM to 9 PM EST, and weekends from 9 AM to 8 PM EST. ## When UPS online support is faster than a call Handling delivery changes through UPS online support avoids waiting on hold. **Because UPS upgraded its tracking experience to give customers the same level of detail as customer service representatives, online tools answer routine delivery questions instantly.** When tracking a parcel on ups.com, you can click "Get Updates" to receive automated tracking alerts. For broad shipping questions, our [UPS carrier hub](https://trackingadvice.com/carriers/ups/) covers delivery options and tracking guides. For an eligible package needing a one-time change without an account: 1. Track your package on ups.com. 2. Click "Change My Delivery" on the tracking screen. 3. Check your email for the temporary passcode that authorizes the change. If you use [UPS My Choice](https://www.ups.com/us/en/track/ups-my-choice), you can manage delivery preferences across incoming shipments. The service offers a free Basic membership, while Premium costs $19.99 per year. To update a delivery: 1. Log in to your UPS My Choice dashboard. 2. Select the incoming package from your active shipments. 3. Choose "Delivery Options" and follow the prompts to reroute or reschedule delivery. If "Delivery Options" is missing, the shipper restricted delivery changes on that package. The [UPS contact page](https://www.ups.com/us/en/support/contact-us) also provides a virtual assistant and live chat with a representative. If you prefer to email UPS, the contact form requires you to log in to ups.com first. ## UPS customer service during the 2026 holiday peak UPS customer service in late November and December runs around two fixed closures, Thanksgiving and Christmas Day, plus firm last-ship dates. **UPS publishes no phone hold times and no extended holiday phone hours, making online tracking tools your fastest option during the peak.** | Date / Deadline | Service level or event | Operating status and shipping cutoff | | ---------------------------- | ----------------------- | ------------------------------------------------------------------------------------------------------------------------------------------ | | Wednesday, November 25, 2026 | Day before Thanksgiving | Normal service | | Thursday, November 26, 2026 | Thanksgiving | UPS holiday; closed with no pickup or delivery service | | Friday, November 27, 2026 | Day after Thanksgiving | Normal pickup and delivery service | | Monday, December 21, 2026 | UPS 3 Day Select | Recommended last day to ship within the U.S. for Dec 24 delivery | | Tuesday, December 22, 2026 | UPS 2nd Day Air | Recommended last day to ship within the U.S. for Dec 24 delivery | | Wednesday, December 23, 2026 | UPS Next Day Air | Recommended last day to ship within the U.S. for Dec 24 delivery | | Thursday, December 24, 2026 | Christmas Eve | Normal delivery; pickup only for Air and international Air if prearranged by Dec 18 | | Friday, December 25, 2026 | Christmas Day | UPS holiday; closed with no pickup or delivery service | | Saturday, December 26, 2026 | Day after Christmas | Pickup and delivery for Air and international Air only | | Thursday, December 31, 2026 | New Year's Eve | Pickup only for Air and international Air if prearranged by Dec 28; UPS's PDF and web schedule differ on Ground delivery, so check ups.com | | Friday, January 1, 2027 | New Year's Day | UPS holiday; closed with no pickup or delivery service | _Verified on the UPS 2026 year-end holiday schedule on October 9, 2026._ During peak weeks, drivers can deliver later than the usual 9 PM window. If an out-for-delivery parcel does not arrive, the driver tries again the next business day. For UPS Ground, UPS points you to ups.com/ctc for last ship dates. For holiday operations, see our [UPS holidays](https://trackingadvice.com/ups-holidays/) guide or check the official [UPS holiday shipping schedule](https://www.ups.com/us/en/support/shipping-support/shipping-services/holiday-shipping-schedule). ## FAQ ### What is the UPS customer service number? The main UPS customer service number is 1-800-742-5877, also listed as 1-800-PICK-UPS. Published UPS customer service hours for domestic package support are Monday through Friday from 7 AM to 11 PM ET, and Saturday from 8 AM to 8 PM ET, with no Sunday hours listed. ### Can you talk to a real person at UPS? Yes, you can talk to a real person at UPS by calling 1-800-742-5877 during operating hours. When the automated voice answers, decline the account number prompt by saying "I do not have it", state your issue briefly (such as "missing package"), and then say "agent" or "customer service" to reach a representative. ### Is UPS customer service open 24/7? Domestic customer service at 1-800-742-5877 is not open 24/7, operating Monday through Friday from 7 AM to 11 PM ET and Saturday from 8 AM to 8 PM ET. If you need help with an overseas package, the UPS 24/7 number for international shipping support is 1-800-782-7892. ### Is UPS customer service open on Sunday? No, UPS domestic customer service at 1-800-742-5877 has no published Sunday operating hours. However, Technical Support at 1-877-289-6418 is open on Sunday from 9 AM to 8 PM EST, and International Shipping Support at 1-800-782-7892 operates around the clock. ### Does UPS have live chat? Yes, the UPS contact page offers a virtual assistant and live chat with a representative to help resolve delivery and shipping issues online. ### Can I email UPS customer service? Yes, you can email UPS support using the online contact form on ups.com, but you must log in to a registered ups.com account before the system lets you submit your message. ### How can I change the delivery address for my UPS package? For an eligible package, track the shipment on ups.com, select "Change My Delivery", and enter the temporary passcode sent to your email. If you have a UPS My Choice account, log in, select the package from your dashboard, choose "Delivery Options", and follow the prompts to reroute the address, provided the merchant has not restricted delivery modifications. ### How do I pay my UPS bill or dispute a charge? If you have a paper bill or a 10-digit account number, call the phone number printed directly on your invoice. If you do not have an invoice, call Domestic Billing Support at 1-800-811-1648 for domestic charges, or call Import Billing Support at 1-866-493-7140 for customs duties, taxes, and import brokerage fees. ### What number do I call for The UPS Store? Call (800) 789-4623 to reach headquarters customer support for The UPS Store. Because individual locations are independently owned and operated by franchisees, contact your local store directly for retail pricing and store hours; for carrier package delivery support, The UPS Store directs customers to contact UPS.