USPS FAQs: Tracking, Delivery, and Customer Service (2026)
Quick answers to the most common USPS questions — tracking status meanings, delivery windows, missing packages, service selection, and customer support contacts.
Quick answers to the most common USPS questions — tracking status meanings, delivery windows, missing packages, service selection, and customer support contacts.
USPS closes 11 federal holidays in 2026. No carrier delivery, no post office counter service. Priority Mail Express is the exception — it delivers on most holidays.
USPS targets 5 PM — in practice, carriers run to 8 PM on regular days and 9 PM during peak season. Priority Mail Express is the only service with a guaranteed delivery time.
USPS Package Intercept lets you redirect or hold a package before delivery for a fee of approximately $19.45 (2026). You only pay if it succeeds. Domestic packages with tracking only — no international, no APO.
See whether regular Forever stamps work for Canada in 2026, how many you need, when a Global Forever stamp is simpler, and what weight limits change the price.
If USPS marks your package delivered but it is missing, start with neighbors and your mail carrier before filing a claim. USPS supervisors can pull GPS coordinates showing exactly where the carrier scanned it.