UPS (United Parcel Service) is the world's largest package delivery company by revenue, delivering more than 25 million packages daily to over 220 countries and territories. Founded in 1907 in Seattle, Washington, and now headquartered in Atlanta, Georgia, UPS operates a massive fleet of over 135,000 vehicles and a cargo airline (UPS Airlines) with more than 290 aircraft. For both businesses and individuals, UPS tracking provides real-time visibility from pickup through delivery. Visit https://www.UPS.com or call (800) 742-5877 for support.
Track UPS Package
UPS offers global shipping, package delivery services, and logistics solutions, renowned for reliability and extensive coverage.
UPS Tracking
Key facts about UPS
UPS tracking
UPS tracking numbers always start with "1Z" followed by 16 alphanumeric characters.
UPS updates tracking at
UPS updates tracking at each facility scan, typically every 4-8 hours for ground shipments.
UPS My Choice
UPS My Choice subscribers receive proactive delivery alerts and can reschedule deliveries.
UPS SurePost uses USPS
UPS SurePost uses USPS for last-mile delivery and may show fewer scan updates.
UPS Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Label Created | The shipping label has been generated by the sender, but the package has not yet been physically handed over to UPS. | Monitor the next scan event. |
| We Have Your Parcel | UPS has received and scanned the package into the network. | Monitor the next scan event. |
| Export Scan | The package has been scanned for export processing at the origin country's facility. | Monitor the next scan event. |
| Import Scan | The package has been scanned at the destination country's entry facility. | Monitor the next scan event. |
| Arrived at Facility | The package has reached a UPS sorting or processing facility. | Monitor the next scan event. |
| Departed from Facility | The package has left a UPS facility and is moving to the next location. | Monitor the next scan event. |
UPS Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
character starting with '1Z'
1Z + 6-char shipper account + 2-char service code + 7-digit package ID + 1 check digit
The '1Z' prefix uniquely identifies UPS. Service codes: 01=Next Day Air, 02=2nd Day Air, 03=Ground. Check digit uses a mix of odd/even position weights.
UPS Mail Innovations / SurePost
940011189922339771137022-digit numeric (GS1-128)
Used for UPS SurePost (final mile by USPS) and Mail Innovations. Can also appear as a 26-digit number.
UPS Freight
H81699001409-12 alphanumeric
Freight shipments use a separate numeric or alphanumeric PRO number format.
How to Track a UPS Package
Follow these steps to get real-time status on any UPS shipment.
Find your UPS tracking number in your shipping confirmation email or receipt (starts with 1Z)
Open https://www.ups.com/track
Go to https://www.ups.com/track.
Enter your tracking number (up to 25 at a time)
Click "Track" to view real-time status and scan history
enroll in UPS My Choice at my.ups.com for delivery alerts and management tools
Optionally, enroll in UPS My Choice at my.ups.com for delivery alerts and management tools.
Common UPS Tracking Problems
Expand each issue for the cause, what to do, and when to call UPS directly.
Tracking not updating after label created
Cause
Label creation does not mean the package has been scanned. UPS only enters tracking data once the package is physically scanned into the network.
What to do
Wait 24-48 hours after the sender confirms handoff to UPS. Check that the sender's UPS account is active.
Escalate when
If no scan appears 2 business days after confirmed pickup, contact UPS at 1-800-742-5877.
Delivery exception
Cause
The delivery address is incorrect or incomplete, preventing UPS from completing delivery.
What to do
Log into UPS My Choice or contact UPS to provide the correct address. Address corrections may incur a fee.
Escalate when
If UPS cannot correct in time, the package will be returned to the sender.
Package shows delivered but not found
Cause
UPS may have delivered to a UPS Access Point, a neighbour, a building reception, or left in a safe location.
What to do
Check the tracking details for the precise delivery location. Check with neighbours and building management. Look for an InfoNotice.
Escalate when
If not located within 24 hours, open a UPS package research request.
Package held in customs
Cause
International shipments may be held by customs for inspection, duties assessment, or missing paperwork.
What to do
Ensure the commercial invoice and HS codes are accurate. Pay any assessed duties or taxes promptly.
Escalate when
If held more than 5 business days, contact UPS International Customer Service.
UPS Shipping Services Compared
Compare UPS service tiers and their typical delivery windows side by side.
Service options
UPS Next Day Air
Next business day delivery by 10:30 AM or 12:00 PM
Urgent deliveries 1 day
UPS 2nd Day Air
2 business days
Everyday shipping 2 day
UPS 3 Day Select
3 business days (US domestic)
Everyday shipping Transit times vary by route
UPS Ground
1-5 business days (US domestic)
Budget domestic parcels 1-5 days
UPS SurePost
Economy using USPS last-mile
Everyday shipping Transit times vary by route
UPS Delivery Times by Service
UPS Next Day Air Early
1 business day
Next business day by 8:00 AM
UPS Next Day Air
1 business day
Next business day by 10:30 AM
UPS Next Day Air Saver
1 business day
Next business day by 3:00 PM
UPS 2nd Day Air
2 business days
2 business days
UPS Ground
domestic
1-5 business days
1-5 business days based on distance within the US
UPS Worldwide Express
international
1-3 business days
1-3 business days internationally
UPS Tracking FAQs
Answers to the most frequently asked questions about UPS tracking and delivery.
01 How do I track a UPS package?
Go to ups.com/track and enter your 1Z tracking number. You'll see real-time status and delivery estimate.
02 What does 'Exception' mean on UPS tracking?
An exception means something unexpected occurred-like an address issue, weather delay, or access restriction-that may affect delivery. Check the tracking page for the specific exception message.
03 Can I change my UPS delivery address?
Yes, through UPS My Choice (my.ups.com) you can redirect to a UPS Access Point or different address before delivery. Some changes may incur a fee.
04 What is UPS My Choice?
UPS My Choice is a free service that provides delivery alerts via email or text, allows delivery changes (rescheduling, redirecting, leaving instructions), and offers a delivery calendar view.
05 How long does UPS Ground take?
UPS Ground typically delivers in 1-5 business days within the US, depending on distance. You can estimate transit time using the UPS transit time calculator.
06 What does 'Delivered - Left at Door' mean?
UPS left the package at your front door or a safe location without requiring a signature. Check around your door, mailbox, or with neighbors.
More UPS Tracking Guides
UPS Holidays 2026: Closures and Delivery Changes UPS Home Pickup: Steps, Fees, and Cutoff Times How to Schedule a UPS Pickup: Steps, Fees, and Cutoff Times UPS InfoNotice: What It Means and How to Respond UPS Hold Mail: How It Works, Costs, and What to Know UPS Ground Shipping: Costs, Delivery Time, and Limits
Get Help from UPS
If the latest scan still does not make sense, contact UPS directly with your tracking number ready.
Support hours: 24/7
About UPS
United Parcel Service was founded on August 28, 1907, by James E. Casey as the American Messenger Company in Seattle, Washington. The company launched its first air delivery service in 1929 and went public on the New York Stock Exchange in 1999. UPS is headquartered in Atlanta, Georgia, and employs approximately 500,000 people worldwide. The company operates UPS Airlines as one of the largest cargo airlines in the world. UPS reported revenues of approximately $91 billion in 2022.
- Official site
- https://www.ups.com/
- Track packages
- https://www.ups.com/track
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- US
- Region
- north america
- Coverage
- UPS delivers to 220+ countries and territories. The US domestic network covers all 50 states, Puerto Rico, and the US Virgin Islands. UPS operates 1,800+ distribution centers and access points globally, with major air hubs in Louisville (KY), Dallas (TX), Philadelphia (PA), and internationally in Cologne (Germany) and Hong Kong.
- Support hours
- 24/7
- Last verified
- Apr 16, 2026
Referenced sources