Enter any UPS tracking number for real-time status. UPS Ground, UPS Next Day Air, UPS SurePost, and International - all in one place.
Track UPS Package
UPS delivers to 220+ countries. Tracking number format: 1Z + 16 characters (e.g. 1Z999AA10123456784). UPS SurePost hands off to USPS for final mile. Ground: 1-5 business days. Next Day Air: by 10:30 a.m. Contact: 1-800-742-5877.
How UPS shipment updates work
Key facts about UPS
Tracking number format
1Z + 16 alphanumeric characters
Tracking example
1Z999AA10123456784
Support phone
1-800-742-5877
UPS shipment statuses explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Order Processed: Ready for UPS | Shipping label created by the sender. UPS has not physically received the package yet. | Wait 24 h for a physical scan. Contact the sender if nothing changes after 48 h. |
| Pickup Scan | UPS driver scanned the package at pickup. Transit has officially started. | Normal - no action needed. |
| In Transit | Package is moving through the UPS network between facilities. | Normal. Ground shipments may go 24-48 h without a scan between hubs. |
| Out for Delivery | Package is on the delivery vehicle and scheduled for delivery today. | Expect delivery within hours. Be available if a signature is required. |
| Delivered | Package was scanned as delivered at your address. | Check door, mailbox, and neighbours. If missing after 24 h, file a claim at ups.com. |
| Delivery Attempt Failed | UPS attempted delivery but could not complete it - no one home or access issue. | Check for an InfoNotice left by the driver. Reschedule or redirect via ups.com. |
Tracking number formats for UPS
Identify your tracking number type before entering it into the search box above.
Standard format
1Z999AA101234567841Z + 16 alphanumeric characters
How to track a UPS shipment
Follow these steps to get real-time status on any UPS shipment.
Find your UPS tracking number
Locate it in your order confirmation email or the sender's shipping notification. UPS tracking numbers start with 1Z followed by 16 alphanumeric characters. SurePost numbers may also appear as a 22-digit USPS number.
Enter it in the tracker above
Paste the tracking number and press "Track Package". The system auto-detects UPS Ground, Air, SurePost, and Freight.
Read your decoded status
Your current status appears in plain English with the full scan history and estimated delivery window.
Act on any exceptions
If your status shows an exception or failed delivery, use the UPS InfoNotice number or log in to My UPS to reschedule or redirect.
UPS tracking FAQ
Answers to the most frequently asked questions about UPS tracking and delivery.
01 Why is my UPS tracking not updating?
UPS Ground shipments can go 24-48 hours without a scan between sorting facilities on long-haul routes. If your estimated delivery date has passed with no update, call UPS at 1-800-742-5877 or use the UPS My Choice dashboard to request a status update.
02 What does a UPS Exception mean?
A UPS Exception means an unexpected event is preventing normal delivery - common causes include weather delays, incorrect address, no one home for a signature-required package, or a customs hold. Log in to My UPS or the UPS app to see the specific reason and next steps.
03 How long does UPS Ground take to deliver?
UPS Ground delivers in 1-5 business days within the contiguous US, depending on distance. UPS Next Day Air delivers by 10:30 a.m. the next business day. UPS 2nd Day Air delivers by end of day on the second business day.
04 What is a UPS InfoNotice?
A UPS InfoNotice is a notice left at your address when a delivery attempt fails. It contains an 8-digit InfoNotice number you can enter at ups.com to schedule redelivery, redirect to a UPS Access Point, or authorise release without a signature.
05 What is UPS SurePost and how do I track it?
UPS SurePost is a lightweight parcel service where UPS handles pickup and transport to your local post office, and USPS delivers the final mile. Track it using the UPS tracking number - the UPS page automatically shows the USPS tracking number once the handoff occurs. You can also enter either number directly on USPS.com.
06 How do I redirect a UPS package?
Log in to UPS My Choice (free) and use "Redirect a Package" to change the delivery address or redirect to a UPS Access Point or UPS Store. Some redirects require the shipper's permission. UPS charges a fee for address changes on business packages.
More UPS help guides
UPS Holidays 2026: Closures and Delivery Changes UPS Home Pickup: Steps, Fees, and Cutoff Times How to Schedule a UPS Pickup: Steps, Fees, and Cutoff Times UPS InfoNotice: What It Means and How to Respond UPS Hold Mail: How It Works, Costs, and What to Know UPS Ground Shipping: Costs, Delivery Time, and Limits
Need direct help from UPS?
If the latest scan still does not make sense, contact UPS directly with your tracking number ready.
What to know about UPS
Track any UPS package instantly. Enter your UPS tracking number for live status, estimated delivery, and expert help with common UPS tracking issues.
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