Track Canada Post Package

Canada Post delivers to 192 countries. Tracking number formats: 16-char alphanumeric (domestic), 13-char (international, e.g. XX000000000XX). Domestic standard: 2-8 business days. Xpresspost: 1-2 days. Contact: 1-866-607-6301.

How Canada Post shipment updates work

Enter any Canada Post tracking number for real-time status. Expedited Parcel, Xpresspost, Priority, and International - all in one place.

Key facts about Canada Post

Tracking number format

16-char alphanumeric (domestic); 13-char (international)

Tracking example

1234567890123456

Support phone

1-866-607-6301

Canada Post shipment statuses explained

Use the last visible scan to decide whether to wait, track more closely, or escalate.

Status	What it means	What to do next
Item accepted	Canada Post has accepted and scanned the package at the origin post office.	Normal - transit has started.
Item processed	Package has been sorted and processed at a Canada Post facility.	Normal sorting step.
In transit	Moving between Canada Post facilities on the way to your address.	Normal. Cross-country shipments may go 24-48 h without a scan.
Item out for delivery	Package is on the carrier vehicle and scheduled for delivery today.	Expect delivery during normal business hours.
Item delivered	Package delivered to your address.	Check mailbox, door, and neighbours. File a trace request if missing after 24 h.
Delivery attempted	Carrier attempted delivery but could not complete it - no one home or signature required.	A delivery notice card should be left. Collect from your post office or schedule redelivery.

Tracking number formats for Canada Post

Identify your tracking number type before entering it into the search box above.

Standard format

1234567890123456

16-char alphanumeric (domestic); 13-char (international)

How to track a Canada Post shipment

Follow these steps to get real-time status on any Canada Post shipment.

Find your Canada Post tracking number
Check your order confirmation email, the sender's shipping receipt, or the retailer's order history page. Domestic Canada Post tracking numbers are 16 alphanumeric characters. International numbers are 13 characters (e.g. AB123456789CA).
Enter it in the tracker above
Paste the tracking number and press "Track Package". The system identifies the Canada Post service type automatically.
Read your decoded status
Your current status appears in plain English with the full scan history and estimated delivery window.
Act on delays or held items
If a delivery notice was left, collect from your post office with photo ID within 15 business days. For customs holds, watch for a Canada Post notice with duty payment instructions.

Canada Post tracking FAQ

Answers to the most frequently asked questions about Canada Post tracking and delivery.

01 Why is my Canada Post tracking not updating?

Canada Post shipments across long distances within Canada can go 24-48 hours without a scan. Cross-country shipments from BC to Ontario, for example, travel by truck overnight without intermediate scans. If tracking has not updated for more than 5 business days, contact Canada Post at 1-866-607-6301 or use the online help centre to submit a trace request.

02 What does "Item delayed" mean on Canada Post?

Item delayed means Canada Post has flagged that the shipment will not arrive by the originally estimated date. This is most common during peak holiday periods, severe weather events, or when a package is in customs. No action is required in most cases. If the delay exceeds 7 business days, contact Canada Post to investigate.

03 How long does Canada Post take to deliver?

Regular Parcel delivers in 2-9 business days within Canada. Expedited Parcel: 1-7 business days. Xpresspost: 1-2 business days. Priority: next business day for most Canadian cities. Delivery times vary by origin and destination province.

04 What does "Item held for customs" mean?

This status means the Canada Border Services Agency (CBSA) is reviewing your international shipment. You may be required to pay import duties and taxes before it is released. Canada Post will mail or email you a Notice of Arrival with the duty amount. You can pay online or at your local post office.

05 How do I collect a package from the post office?

Bring the delivery notice card left by your carrier and government-issued photo ID. Canada Post holds packages for 15 business days. After that, the package is returned to the sender. You can also schedule redelivery for a fee at canadapost-postescanada.ca.

06 Does Canada Post deliver on Saturdays?

Canada Post delivers Priority Mail and some Xpresspost shipments on Saturdays in major urban centres. Regular Parcel and Expedited Parcel deliver Monday-Friday. Rural route delivery may operate on different schedules. Check canadapost-postescanada.ca for Saturday delivery availability in your postal code.

Need direct help from Canada Post?

If the latest scan still does not make sense, contact Canada Post directly with your tracking number ready.

1-866-607-6301 Open Canada Post support

What to know about Canada Post

Track any Canada Post package instantly. Enter your tracking number for live status, estimated delivery, and expert help with common Canada Post tracking issues.

Support portal: Open support →
Network type: Carrier