FedEx Says My Package was Delivered But It wasn’t: Simple Solution

The complaint of “FedEx Says My Package was Delivered But It wasn’t” has been quite an issue. And that brings me to this article today! 

The ultimate solution to what you should be doing is when you hear the term ‘delivered’ without actually having your package delivered. 

FedEx Says My Package was Delivered But It wasn’t: What can you do?

FedEx Says My Package was Delivered But It wasn't

It may be quite unnerving when you see the term ‘delivered’ without actually having received the package. Down below are some steps to follow which may be helpful in this situation. 

Contacting a FedEx representative helps them to track your package sooner. 

Self-inspection is quite necessary in case one of your neighbors may have received your package. 

Contact the sender of the package to get more information on the delivery. 

● Check out your front door or your surroundings. The delivery man may have left the package somewhere around, not having found any receiver. 

● Do not panic if you have to wait for a few days, especially if you have followed all the above steps. 

Although, this is just a quick summary of the best things you can do in case of lost packages, if you want to know about it in depth check the below section called “steps to follow”.  

Is FedEx responsible for lost packages? 

Yes, FedEx might be responsible in case of any lost packages. 

Packages being lost during their shipment might cause a great deal of agitation. Though there are ways in which you can get your packages back. 

On realizing you may not have received your package and that it may be lost, the best odds lie in contacting the FedEx team. 

You can file your claim online by filling in a form. Usually, the sender or the person who had paid for the shipment is required to file the claim. 

You may have to attach the necessary documents to support your claim. 

You have to submit the form online within 21 days of your packages being lost. A FedEx representative will contact you for the inspection. 

Meanwhile, you can continue tracking your package online. 

Will FedEx replace stolen packages?

As discussed above, it is indeed a literal alarming moment realizing that our packages may have been stolen. 

Yes, FedEx does have a policy that lets you claim your stolen goods. It provides a refund or replacement for your stolen packages. 

FedEx usually covers the first $100 of the value of your package. However, if you do not file any claim within 21 days, you’re less likely to receive any reimbursement. 

It does not take the FedEx team more than 6-7 days to resolve your issue of filing a claim online. Thereby, you have nothing to worry about if you have shipped any items via FedEx. 

Steps to follow If FedEx Says My Package was Delivered But It wasn’t

Such a situation can, no doubt, be very alarming, especially if the package is of a high-value item. But there is no need to panic if you do encounter such a situation. I know that it is but natural to assume the worst, but it may not be the case at all. Most of the time, the delivery person has either mistakenly marked the status as “delivered,” or it has been accepted by someone else with a similar address. 

Here’s the guide on What to do when Fedex delivers your package to wrong address.

Nevertheless, if you are facing a situation where your package hasn’t been delivered to you even when the status says so, here are the steps you should take.

Contact FedEx immediately

The first step that you need to take in such a scenario is to contact FedEx as soon as possible. This is important for many reasons. Firstly, the sooner you let them know, the faster they can track your package. Secondly, in case there has been a mistake on the part of the company itself, you will not be held liable since you contacted them immediately. Make sure that you have your package details, such as the tracking number, handy. 

Reach out to your designated delivery person

Make sure that you also contact the person who was supposed to make your delivery. Usually, shipping companies provide the customer with contact details of the person supposed to make their delivery. Ask him about the whereabouts of your package, and if he has delivered it, to whom. Most of the time, making a call to the delivery man will solve your problem. 

Talk to your neighbors

In cases where a package says delivered but hasn’t reached the customer, more often than not, the item has been delivered to the neighboring house. So it is impertinent that you talk to your neighbors. If you live in an apartment building, talk to the person who lives next to you, or opposite to you. A lot of the time, couriers tend to leave packages outside your door, which may have been collected by your neighbors for safekeeping. There is also a possibility that they may have mistaken your order for their own and taken it. So, you must ask your neighbors if they have your package. 

Look around your front door

If you’re not at home when the courier is to be delivered, delivery men often place the package near your door in a protected area. If you have shrubs or an alcove in your porch, make sure to check them as the package may have been left there. Make sure that you check your mailbox as well. You’ll be surprised to know often packages are left in these places, without the customer knowing. 

Wait for a few days

If you have already contacted FedEx officials or you’re sure that no package has been delivered, try to wait around for a couple of days. In the case of FedEx SmartPost, where FedEx provides the package to USPS for the at-door delivery, the status says “delivered” when they have handed the item over to USPS. So there is no harm in waiting around for a few days, given that you have taken some of the steps mentioned above. 

How can I prevent this from happening in the future?

Most of the time, how and under what circumstances your package is delivered, is not in your hands. But there are some precautionary measures that you can take. Such steps will prevent a situation like this from happening again. 

State your shipping details clearly

Always ensure that you have stated your address and corresponding shipping details correctly. A lot of times, such delivery mishaps occur due to incorrect addresses. If you have any distinct landmarks near you, you should mention them. Doing so will eliminate any confusion that may arise during delivery. 

Request “direct signature

If you want always to make sure that the package is delivered into your hands, choose “direct signature” in the future. This will ensure that your package is not delivered without your explicit signature. 

FedEx pick-up

If you want to be extra careful and not take any chances, you can also have your package delivered to the nearest FedEx office. You can then pick it up from there. This is an easy and fool-proof system that guarantees the safety of your package. 


What is the first thing I should do if my package says delivered, but I haven’t received it?

The first thing that you must do is contact FedEx customer care and let them know your problem. Make sure that you explain the situation elaborately and provide them your package details. Such information will help them track your package in the most efficient manner possible

Should I lodge a complaint with FedEx if I haven’t received my package?

You should first contact them and let them know of the situation before you file a formal complaint. Follow the steps mentioned above, like checking up on your neighbors. If within a  few days, you don’t get your package or any information about it, then you can lodge your complaint.

How can I contact FedEx when my package isn’t delivered?

In such a situation, the best way to contact FedEx is through a phone call. This is the fastest method with little to none waiting time. You can also contact them through an email, but I recommend placing a call due to the gravity of the situation.

Does FedEx Mark deliver before delivery?

No, FedEx does not usually mark ‘delivered’ before the actual delivery. Although it happens less often, sometimes you may see the word ‘delivered’ before delivery. Please follow the steps mentioned earlier in this article in case of this situation.

What should I do if FedEx lost my package?

You should file a complaint online and claim your loss. After filling up the form online, attach all the required documents in the form and submit it. A FedEx representative will contact you within a week, and you are most likely to be refunded.

Does FedEx lie about delivery?

No, FedEx does not lie about delivery. Sometimes their estimated delivery date may not be accurate due to internal issues, but it is extremely unlikely for FedEx to lie about delivery.

Hey, Charles here. A husband, Blogger, and Coffee lover! Thanks for visiting TrackingAdvice. I have been in the packaging and shipping industry for the last 15 years. I'm here to solve your problems. Please ask about your problems in the comment box or contact us page. Thanks

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