Canada Post Hold Package: Step by Step Guide

We all love online shopping and getting packages delivered right at our doorsteps. But sometimes it may happen that you ordered something which is expected to arrive at a time when you aren’t at home.

You don’t want to cancel the order but want the parcel to be safe somewhere till you return.

In some cases, they hold packages due to security concerns or lack of authenticity and which leads to delays in the delivery of items.

Fortunately, the Canada Post Hold Mail service offers you the facility where they can hold your package and keep it safe with them until you are available to receive it.

Sounds great, right?

So, let’s get you started on a bit more information on this for you to avail the service right away!

Let’s go…

Canada Post Hold Package: Things Needed

To get started with the Canada Post Hold Mail service, the first thing you need is a Canada Post account. New customers need to register first to purchase their services. Old customers can simply log in to their accounts and access any of their services.

Next, you would need to decide whether you want to do it online through their website or offline at the post office. Either way, you would need proof of identity in the form of a photo identification card issued by the government.

If you are requesting it on behalf of someone else, then you would need to provide proof of authorization as well. This is done to ensure that there is no chance of identity theft and that none can misuse the service.

The last step is to complete the payment for the Canada Post Hold Mail service. The company charges you based on different factors related to the hold package service.

Once you are done with it, you can be sure that Canada Post would safely hold your package until you are home again.

How to Get Started with the “Canada Post Hold Package” Process?

Red and blue colored Canada post mail box

There are two ways to get started with the Canada Post Hold Mail service: online and offline.


To access the service online, follow the steps below:

  • Step 1: Visit the official website of the Canada Post.
  • Step 2: Sign in if you are an old customer or sign-up to register if new.
  • Step 3: Enter your address and identification information.
  • Step 4: Choose the period for which you want to avail of the service.
  • Step 5: Pay the cost of the service.


To access the service offline, follow the steps below:

  • Step 1: Visit the Post Office.
  • Step 2: Ask for the Order Form that you need to fill in order to avail the Hold Mail service. The form is also available online and can also fill it out at home to save you some time at the post office.
  • Step 3: Submit your identification proof.
  • Step 4: Answer any questions that the officials ask you there.
  • Step 5: Pay the required service charge.

How to Manage or Change to Hold Mail Service?

Once you have ordered, purchased, and availed of the Canada Post Hold Mail service, you can manage it online and offline.

Any changes which you may require can be easily made via your account’s dashboard or by visiting the post office.


Here are the steps to manage your service online:

  • Step 1: Visit their official website.
  • Step 2: Log into your account.
  • Step 3: Select Dashboard by navigating to your account name at the right corner of the page.
  • Step 4: Navigate to the Hold Mail option.
  • Step 5: Click on View all Orders.
  • Step 6: Find the order you wish to change.
  • Step 7: Select View Details.
  • Step 8: Click on Extend or Cancel Service as per your requirement.
The post office where you can request to change in hold mail service


Here are the steps to manage your service offline:

  • Step 1: Visit the nearest post office.
  • Step 2: Carry your reference number of the service found on your receipt, email configuration, or notice letter.
  • Step 3: Show your government-issued identification card or authorization letter as applicable.
  • Step 4: Convey your request to the official person there.
  • Step 5: Wait for the person to make the changes as per requirement.

Why Use Canada Post Hold Mail Service?

There are 3 main reasons why you should use Canada Post Hold Mail services:

List of reasons why to use Canada post hold mail service

The Mail Stays Safe

Whether you are out on a business trip or enjoying a vacation away from your home, your package stays safe with the Canada Post till you return.

Effective at Handling Temporary Business Closures

There are a lot of businesses that are seasonal or schools and home-based offices which undergo regular shutdowns. The Hold Mail service is ideal for handling the mails at the time of such temporary closures.

Easy to Purchase and Manage

Canada Post Hold Mail service can be purchased within a few simple steps. Plus, it’s very easy to manage and change the specifications of the service as per your requirements.

Cost of Canada Post Hold Mail Service

The cost to hold your package depends on broadly two factors—whether you are holding it for your residential address or for your business. And then, there are other conditions that determine the final cost.

Let’s discuss everything in detail here.

A man walking around the Canada Post post office

Residential Hold Mail

The cost to avail of their Residential Hold Mail service is $21.75 for 2 weeks. Each additional week after that will cost $10.75.

It allows including up to four names at the same location within the base fee. You also have the option to add four more names for an additional fee of $3 for each extra name.

However, you cannot include any business name within this service. This one is only for individuals.

Business Hold Mail

The cost to avail of the Business Hold Mail service is $44.75 for 1 week. Each additional day after that will cost $8.90.

It allows including up to two business names and two individual names at the same location within the base fee. You also have the option to add four more individual names for an additional fee of $3 per individual name.
For both Residential Hold Mail and Business Hold Mail, Canada Post begins its services within 3 days of the purchase.

But to be on the safer side, consider purchasing the service at least 5 business days ahead of the time you want your packages to be held.

What Canada Post Doesn’t Hold?

A man scanning a XPress post package

Sadly, not all mails are held by the Canada Post under their Hold Mail services. Here are the things that the company doesn’t hold:

  • Parcels ordered with Xpresspost or Regular Parcel services.
  • Newspapers and flyers are delivered by third parties.
  • Prepaid envelops.
  • Mails are received at the postal address which is shared by two businesses.
  • Personal emails are addressed to business institutions like hotels, hospitals, or office buildings.
  • Mails are ordered via any privately administered mailbox company.

Eligibility for Canada Post Hold Mail Service

Hold mail form

To be eligible for Canada Post Hold Mail Service you must fulfill the following conditions:

  • The address must be somewhere in Canada.
  • The address isn’t one of those shared delivery locations which are shared by several businesses.
  • The package isn’t mailed to locations like hospitals, dormitories, or hotels.
  • The mail isn’t received through any privately administered mailbox company.

A Few Things to Keep in Mind Before Purchasing the Canada Post Hold Mail Service

Here are a few things to keep in mind before you dive in to purchase the Canada Post Hold Mail Service:

  • Ensure that you are eligible for accessing the service and that you know all their terms and conditions. 
  • Remember which parcels cannot be held using the Hold Mail service. For those packages, ask the sender to hold your shipment till you are available to receive them.
  •  Do not forget to have your identification proof or authorization letter before purchasing the service.
  • Once the service starts, you won’t be getting any refunds.
  •  Once the period of holding mail reaches its expiry or cancellation date, Canada Post resumes its delivery service for the held mail.
  •  The company also holds the right to end the Hold Mail service any time sooner than the expiry or cancellation date, if they deem fit.
  • The Mail Pickup service won’t be available during the Hold Mail period. To avail of it, you need to cancel the Hold Mail service first.
  • Canada Post won’t be responsible for any damage caused to the package held under them. Their responsibility is only to keep your mail safe with them until you arrive.

Final Thoughts on Canada Post Hold Package:

It is certainly a vital facility offered by the company. It allows the customers to relax and not worry about their packages while they are away.

However, you need to know certain crucial points before availing of the service. Hope this article could provide you with the specific knowledge to serve your purpose.

Avatar for Jaren Helms

Jaren worked for over a decade in the industry as a Package Handler. He started his career with FedEx but he later also worked with companies like USPS and Deutsche Post.

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