Let’s work together to get your business moving in the right direction.
We’re here to help you deliver a better tracking experience for your customers.
Whether you’re a shopper, merchant, or enterprise logistics partner, our team is ready to support you.
Support & Shipment Questions
If you’re tracking a package and need help understanding your shipment status, delivery timeline, or courier updates.
Email: [email protected]
For:
• Tracking status questions
• AI detection issues
• Courier mismatch corrections
• Delay investigations
• Dashboard support for Pro/Enterprise customers
Tracking Advice
Suite #12798
3482 SW 15th Street
Deerfield Beach, FL 33442
Developer Support
If you’re integrating TrackingAdvice into your system using our API or Webhooks, we provide technical assistance.
Email: [email protected]
For:
• API documentation support
• Authentication issues
• Webhook failures
• Order sync setup
• Response structure guidance
FAQs
Do you track shipments globally?
Yes. We support 800+ couriers worldwide with AI-powered carrier detection.
Can I integrate TrackingAdvice with my online store?
Yes. Our API supports order sync with Shopify, WooCommerce, Amazon Seller tools, and custom backends.
Do you provide custom pricing for large platforms?
Yes. Enterprise plans are tailored to volume, SLA needs, and integration complexity.
Can I talk to a human?
Absolutely — every email is answered by a trained support team member.