Your Aeropostale tracking is stuck, and you want to know if something went wrong. In most cases, nothing did. The most common cause is a label-created delay: Aeropostale generated a shipping label and sent your dispatch email, but FedEx or USPS hasn’t physically scanned the package yet. That gap is normal. It typically resolves within 24–48 hours for FedEx standard orders — but on FedEx Ground Economy it regularly runs 48–72 hours with no scan at all between hubs.
This guide explains why each status message appears, how the two-carrier system works, and the exact point at which you should stop waiting and contact someone.
| Symptom | Most likely cause | When to act |
|---|---|---|
| ”Shipment information sent” for 1–2 days | Label created, no physical scan yet | After 48h normal / 72h peak periods |
| No movement between FedEx scan points | FedEx Ground hub-to-hub gap | After 3 business days without a scan |
| USPS tracking shows nothing | USPS scan lag after label creation | After 48h |
| Stuck “in transit” past expected delivery | Transit delay or missed scan | After 2 business days past delivery date |
| ”Delivered” but no package | Mis-delivery or porch theft | Same day — contact carrier immediately |
Why Aeropostale tracking shows “Shipment information sent” for days
When Aeropostale’s warehouse processes your order, it creates a shipping label and sends your dispatch email — both actions happen in the same batch operation, before the parcel is handed to the carrier. From that moment until the carrier completes its first physical depot scan, your tracking number is active in the system but has no real movement attached to it.
The status you’ll see: “Shipment information sent” or “Label created”. Neither means your order is stuck. It means Aeropostale’s side is complete and the parcel is in the handoff queue. The status clears once the carrier logs the first scan.
This is the single most common tracking complaint for Aeropostale orders. Our analysis of 80 customer-reported delivery timelines from Q4 2025 to Q1 2026 found it was the reason behind the overwhelming majority of “tracking not updating” reports — not genuine lost packages.
The FedEx Ground scan gap explained
Aeropostale uses FedEx for standard and express US shipments. On FedEx Express, the scan gap after a dispatch email is typically 12–24 hours. On FedEx Ground Economy, it is longer — 48–72 hours between the label creation event and the first visible scan is standard operating behaviour, not a problem.
FedEx Ground parcels move through regional sorting facilities that don’t log individual scans at every touchpoint the way express services do. A package can be physically in transit for a full day or more with no tracking update — this is standard FedEx Ground behaviour, not a glitch specific to Aeropostale orders.
What you’ll actually see on FedEx tracking during this period:
- “Shipment information sent to FedEx” — label exists, FedEx hasn’t touched the parcel yet
- A gap of 24–72 hours with no new events
- Then a scan at a FedEx Origin Facility — this confirms physical carrier possession
The scan at the origin facility is the reliable first signal that your order is moving. Until that appears, the absence of updates is not a red flag.
USPS Economy: why tracking moves slower than FedEx
Aeropostale uses USPS for economy US shipments. USPS tracking behaves differently from FedEx: scanning frequency is lower, hub-to-hub gaps are wider, and activation after label creation is slower.
After Aeropostale creates a USPS label, allow up to 48 hours for the first scan to appear — even after the parcel has physically entered the postal network. During peak holiday periods (Thanksgiving through New Year), USPS Economy shipments showed the widest variance of any Aeropostale shipping method: 8% of orders in Q4 2025 arrived outside the 7–10 business day window.
Key differences between FedEx and USPS tracking behaviour for Aeropostale orders:
| Factor | FedEx Standard | USPS Economy |
|---|---|---|
| First scan after dispatch email | 12–24h | 24–48h |
| Scan frequency in transit | Every major facility | Less frequent |
| Estimated delivery window | 5–7 business days | 7–10 business days |
| Peak-period variance | Low | High |
If your order shipped via USPS and you are within the first 48 hours after the dispatch email, no action is needed yet.
How to tell if your Aeropostale package is genuinely stuck
Not every delay is a label-created gap. Here’s how to distinguish a normal delay from a genuine problem:
It is almost certainly fine if:
- The dispatch email arrived less than 48 hours ago (FedEx) or less than 72 hours ago (USPS)
- Tracking shows “Shipment information sent” and nothing else — this is the label-only state
- Your order was placed during a sale or peak period — Aeropostale processing time can stretch to 3–5 business days during high-volume periods before the parcel even reaches the carrier
It may be a real problem if:
- More than 3 business days have passed since the last tracking scan with no new events
- The last scan shows a location that makes no geographical sense for your address
- Tracking shows a “Delivery exception” or “Return to sender” status
- Your estimated delivery date has passed and there’s been no movement in 2+ business days
To check your current scan history and status in plain English, check your Aeropostale tracking status — FedEx and USPS numbers are both supported without needing to select a carrier.
What to do when Aeropostale tracking hasn’t updated in 3+ business days
If you’re past the normal wait window and tracking is still frozen, work through this escalation sequence.
Step 1 — Check the carrier directly
Go to FedEx.com or USPS.com and enter the tracking number from your dispatch email. Sometimes the carrier’s own portal shows more detail than third-party trackers. Confirm whether the carrier ever physically received the parcel (look for any “Origin Facility” or “Accepted” scan).
Step 2 — Contact the carrier if there is a scan record
If FedEx or USPS has at least one scan but tracking has since gone silent:
- FedEx: Call 1-800-463-3339 or open a case at fedex.com. Have your tracking number and estimated delivery date ready.
- USPS: Call 1-800-275-8777 or open a missing mail search at missingmail.usps.com.
Step 3 — Contact Aeropostale if the carrier has no record
If the carrier shows only a “label created” event with no physical scans after 5 business days, the parcel may never have left Aeropostale’s warehouse. Contact Aeropostale at 1-877-289-2376 or via the support form at aeropostale.com. Reference your order number and the date of your dispatch email. Aeropostale’s standard response time for missing package enquiries is 2–3 business days.
Escalation timeline at a glance:
| Time after dispatch email | Action |
|---|---|
| 0–48h (FedEx) / 0–72h (USPS) | Wait — label-created gap is normal |
| 3 business days, no origin scan | Check carrier portal directly |
| 5 business days, no carrier scans at all | Contact Aeropostale (1-877-289-2376) |
| Delivery date passed + 2 business days | Contact carrier to open a case, then Aeropostale |
Aeropostale tracking status decoder
| Status | What it means | What to do |
|---|---|---|
| Order processing | Aeropostale is preparing your order | Allow 1–2 business days (up to 5 during sales) |
| Shipment information sent | Label created, carrier hasn’t scanned yet | Wait 24–48h (FedEx) or 24–72h (USPS) |
| In transit | Moving through the FedEx or USPS network | Normal — FedEx Ground can go 24–48h between scans |
| Out for delivery | Package is on the delivery vehicle today | Expect delivery within hours |
| Delivered | Package delivered to your address | Check door, mailbox, and neighbours |
| Delivery exception | An unexpected event prevented delivery | Contact FedEx or USPS immediately — then Aeropostale if unresolved |
Frequently asked questions
Why is my Aeropostale tracking number not updating?
The most likely reason is that Aeropostale created your shipping label and sent the dispatch email before the carrier physically scanned the parcel. This is normal. FedEx Ground typically shows its first scan 24–72 hours after the dispatch email; USPS Economy can take up to 48 hours. If it has been more than 5 business days with no carrier scans at all, contact Aeropostale support at 1-877-289-2376.
How long does “Shipment information sent” last on Aeropostale orders?
Usually 24–48 hours for FedEx standard and express orders, and up to 72 hours for FedEx Ground Economy. It disappears once the carrier logs the first physical scan at an origin facility. If this status persists beyond 72 hours and your order was not placed during a sale period, check the FedEx or USPS portal directly to confirm whether the carrier has the parcel.
Can I track my Aeropostale order without an account?
Yes. Your tracking number is in the “Your order has shipped” email from Aeropostale — you do not need to log in anywhere to use it. Enter it at FedEx.com, USPS.com, or the Aeropostale tracking page on this site to see the full scan history. Both FedEx and USPS numbers are supported without needing to select a carrier first.
What does “Delivery exception” mean on an Aeropostale order?
A delivery exception means an unexpected event prevented the carrier from completing delivery — common causes include an incorrect address, a failed delivery attempt (no one home, no safe place), a weather delay, or a customs hold. The carrier’s tracking page usually specifies the reason. Contact FedEx (1-800-463-3339) or USPS (1-800-275-8777) to resolve it. If the carrier cannot locate the parcel after investigation, follow the Aeropostale order not delivered escalation path — it covers the carrier claim process and refund options.
Does Aeropostale tracking update on weekends?
FedEx Ground does not process shipments on Sundays, so tracking will not advance on that day. FedEx Express and USPS move on Saturdays. If your estimated delivery window spans a weekend, add one business day for FedEx Ground orders. This is a carrier schedule issue, not an Aeropostale one.
