Purolator is Canada's leading integrated freight, package, and logistics solutions provider. Wholly owned by Canada Post Corporation since 1992, Purolator operates one of Canada's largest domestic carrier networks, with over 180 shipping and receiving centres, 13 hubs, and over 12,000 employees. Serving more than 1.6 million addresses across Canada, Purolator also provides cross-border Canada-US shipping solutions. Track shipments at Purolator.com/track or call 1-888-744-7123.
Track Purolator Package
Purolator offers reliable courier and freight services across Canada and internationally, ensuring timely deliveries with extensive tracking options.
Purolator Tracking
Key facts about Purolator
Purolator tracking
Purolator tracking numbers are typically 12-16 alphanumeric characters.
Purolator Express delivers next
Purolator Express delivers next business day to major Canadian cities.
Purolator is owned by
Purolator is owned by Canada Post Corporation and serves exclusively within Canada and Canada-US cross-border.
Purolator Freight handles
Purolator Freight handles shipments over 70 kg with LTL and FTL options.
Purolator Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Shipment Created | A shipping label has been created and Purolator has the shipment information, but has not yet physically collected the package. | Monitor the next scan event. |
| Picked Up | Purolator has physically collected the package from the sender's location. | Monitor the next scan event. |
| Shipment in Transit | The package is moving through the Purolator network toward its destination. | Monitor the next scan event. |
| Arrived at [location] | The package has arrived and been scanned at a specific Purolator facility. | Monitor the next scan event. |
| On Purolator Vehicle for Delivery | The package is loaded on a delivery vehicle and is out for delivery today. | Monitor the next scan event. |
| Delivered to [address] | The package has been successfully delivered to the recipient's address. | Monitor the next scan event. |
Purolator Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
Purolator Express / Ground
94523465498712-digit numeric
Standard Purolator tracking number format for most domestic and cross-border shipments.
Purolator (alternate format)
WDR9872347653 uppercase letters + 9 digits
Used for certain service types or legacy label formats.
How to Track a Purolator Package
Follow these steps to get real-time status on any Purolator shipment.
Find the Purolator tracking number on your shipping label, confirmation email, or waybill
Open https://www.purolator.com/en/ship-track/tracking-summary.page
Go to https://www.purolator.com/en/ship-track/tracking-summary.page.
Enter up to 25 tracking numbers, one per line
Click 'Track' to see real-time status and scan history
Download the Purolator app for mobile tracking and notifications
Common Purolator Tracking Problems
Expand each issue for the cause, what to do, and when to call Purolator directly.
Tracking not immediately available after notification
Cause
There is typically a 24-48 hour delay between the label creation notification and the first tracking scan.
What to do
Wait 24-48 hours from the notification email before checking tracking. The first scan occurs when Purolator physically picks up the package.
Escalate when
If no scan appears 48 hours after expected pickup, contact Purolator at 1-888-744-7123.
Tracking status not updating for extended periods
Cause
Bad weather, high shipping volumes, or a technical glitch can halt status updates without the package being delayed.
What to do
Check Purolator Service Alerts at purolator.com for any network disruptions. Allow extra time during peak seasons.
Escalate when
If no update for more than 48 hours with no network alert, contact Purolator customer service.
Invalid tracking number error
Cause
A technical glitch in Purolator's system or the tracking tool, not necessarily an issue with the shipment.
What to do
Try again after 30 minutes. Ensure you are entering the full tracking number (12 digits or 3 letters + 9 digits) without spaces.
Escalate when
If error persists after 24 hours, contact Purolator to confirm the tracking number is correct.
Delivery attempt with no access to address
Cause
Business was closed, residential building required access code, or no safe drop location available.
What to do
Contact Purolator to reschedule delivery with specific instructions, or provide authority to leave (ATL) for future attempts.
Escalate when
After 3 failed attempts, Purolator will hold the package at a depot for pickup. Unclaimed packages are returned to sender after 5 business days.
Purolator Shipping Services Compared
Compare Purolator service tiers and their typical delivery windows side by side.
Service options
Purolator Express
Next business day delivery across Canada
Everyday shipping 1 day
Purolator Express 9 AM / 10:30 AM / 12 PM
Time-definite morning delivery
Everyday shipping 1 day
Purolator Ground
2-7 business days (cost-effective ground)
Budget domestic parcels 2-7 days
Purolator Freight
LTL and FTL for heavy shipments (over 70 kg)
Large or palletized freight 1-5 days
Purolator International
Canada-US cross-border and select international markets
Cross-border shipments 1-3 days
Purolator Delivery Times by Service
Purolator Express
1 business day
Next business day
Purolator Express 9 AM
1 business day
By 9 AM next business day
Purolator Express 10:30 AM
1 business day
By 10:30 AM next business day
Purolator Express 12 PM
1 business day
By noon next business day
Purolator Ground
2-7 business days
2-7 business days
Purolator Freight (LTL)
1-5 business days
1-5 business days
Purolator Tracking FAQs
Answers to the most frequently asked questions about Purolator tracking and delivery.
01 How do I track a Purolator shipment?
Go to purolator.com/track and enter your tracking number. You can track up to 25 shipments at once.
02 What happens if I miss my Purolator delivery?
Purolator leaves a notification card. You can reschedule delivery online at purolator.com or call 1-888-744-7123. The package is held at the nearest depot.
03 How long does Purolator Express take?
Purolator Express delivers next business day to most major Canadian cities. Remote areas may take 2-3 business days.
04 Can I redirect my Purolator package to a different address?
Yes, contact Purolator before the delivery attempt at 1-888-744-7123 or through your account portal. Redirects after the delivery attempt are handled case-by-case.
05 Does Purolator deliver on Saturdays?
Purolator offers Saturday delivery for Express services in select major cities. Contact Purolator to confirm availability in your area.
06 What is Purolator Ground?
Purolator Ground is a cost-effective tracked service for non-time-sensitive shipments, delivering in 2-7 business days within Canada.
More Purolator Tracking Guides
Get Help from Purolator
If the latest scan still does not make sense, contact Purolator directly with your tracking number ready.
Support hours: 24/7
About Purolator
Purolator was founded in 1960 as a courier service and became a subsidiary of Canada Post Corporation in 1992. Purolator grew through the acquisition of smaller regional carriers and today operates the country's most comprehensive domestic network with over 180 pick-up and drop-off locations. Purolator is known for its strong service guarantees on Express products and its deep Canadian rural and remote coverage enabled by Canada Post's logistics infrastructure.
- Official site
- https://www.purolator.com/
- Track packages
- https://www.purolator.com/en/shipping/tracker.page
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- CA
- Region
- north america
- Coverage
- Purolator delivers to all Canadian provinces and territories, including remote and northern communities. Cross-border Canada-US shipping covers all US states. International service is offered to select countries in partnership with global logistics providers.
- Support hours
- 24/7
- Last verified
- Apr 7, 2026
Referenced sources