Enter any Purolator tracking number for real-time status. Purolator Express, Ground, and Freight - Canada's largest domestic courier.
Track Purolator Package
Purolator is Canada's largest domestic courier, owned by Canada Post. Tracking number format: 12 digits. Express delivery: next business day in most cities. Ground: 1-5 business days. International via DHL partnership. Contact: 1-888-744-7123.
How Purolator shipment updates work
Key facts about Purolator
Tracking number format
12 digits
Tracking example
329067657025
Support phone
1-888-744-7123
Purolator shipment statuses explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Shipment information sent to Purolator | Shipping label created. Purolator has not yet physically received the package. | Wait 24 h for a pickup scan. |
| Picked up | Purolator driver collected the package. Transit has started. | Normal. |
| In transit | Moving through Purolator facilities toward the destination. | Normal. Cross-province shipments may go 12-24 h without a scan. |
| Out for delivery | Package is on the delivery vehicle scheduled for today. | Expect delivery during business hours. |
| Delivered | Package delivered and scanned at your address. | Check door or reception. If missing after 24 h, contact Purolator. |
| Delivery attempted | Delivery was attempted but failed - no one home or signature required. | A delivery notice should be left. Reschedule at purolator.com or call 1-888-744-7123. |
Tracking number formats for Purolator
Identify your tracking number type before entering it into the search box above.
Standard format
32906765702512 digits
How to track a Purolator shipment
Follow these steps to get real-time status on any Purolator shipment.
Find your Purolator tracking number
Check your order confirmation email, the Purolator shipping receipt, or the sender's order page. Purolator tracking numbers are 12 digits.
Enter it in the tracker above
Paste the 12-digit number and press "Track Package".
Read your decoded status
Your current status appears in plain English with full scan history and estimated delivery window.
Act on holds or failed deliveries
If delivery was attempted, use the Purolator website to reschedule or redirect to a Purolator depot for pickup.
Purolator tracking FAQ
Answers to the most frequently asked questions about Purolator tracking and delivery.
01 Why is my Purolator tracking not updating?
Purolator Ground shipments between provinces may go 12-24 hours without a scan during transit. If tracking has not updated for more than 3 business days after the last scan, contact Purolator at 1-888-744-7123. You can also submit a trace request online at purolator.com.
02 How long does Purolator take to deliver?
Purolator Express delivers next business day to most major Canadian cities. Purolator Express 10:30 guarantees delivery by 10:30 a.m. Purolator Ground delivers in 1-5 business days within Canada depending on origin and destination provinces.
03 Does Purolator deliver on Saturdays?
Purolator offers Saturday delivery in select Canadian cities through Purolator Saturday Select. This service is not available everywhere - check availability at purolator.com when booking. Standard Purolator Express and Ground deliver Monday-Friday.
04 What should I do if Purolator attempted delivery but left no notice?
This occurs occasionally. Check your tracking status online first - Purolator will typically hold the package at their depot for a few days before attempting again. If the status shows delivery attempted, call 1-888-744-7123 with your tracking number to confirm where the package is held and arrange pickup or redelivery.
05 Is Purolator owned by Canada Post?
Yes. Canada Post Corporation owns approximately 91% of Purolator Inc. Despite common ownership, they operate as separate carriers with different tracking systems, service networks, and pricing.
More Purolator help guides
Need direct help from Purolator?
If the latest scan still does not make sense, contact Purolator directly with your tracking number ready.
What to know about Purolator
Track any Purolator package instantly. Enter your Purolator tracking number for live status, estimated delivery, and expert help with common Purolator tracking issues.
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