# Purolator Customer Service Number: 1-888-744-7123, Hours, and Who to Call > Call Purolator customer service at 1-888-744-7123 Monday to Friday 7 AM to 9 PM or Saturday and Sunday 8 AM to 8 PM to resolve your parcel issue. - **Author**: Charles Helms - **Published**: 2026-10-29 - **Category**: purolator - **URL**: https://trackingadvice.com/purolator-customer-service/ --- Call Purolator customer service at 1-888-SHIP-123 (1-888-744-7123) Monday to Friday from 7 AM to 9 PM, or Saturday and Sunday from 8 AM to 8 PM. For faster self-service, the 24/7 Virtual Assistant handles tracking and delivery changes without a call. Live tracking for any Purolator PIN is on our [Purolator tracking page](https://trackingadvice.com/carriers/purolator/). ## Purolator customer service numbers and hours **Call 1-888-SHIP-123 for tracking and general questions; the other lines cover technical support, freight, and claims.** | Line | Number | Hours | Use it for | | ---------------------- | ------------------------------- | -------------------------------------------------------------------------------------- | -------------------------------------------------------------------------- | | Customer Service | 1-888-SHIP-123 (1-888-744-7123) | Monday to Friday 7 AM to 9 PM, Saturday and Sunday 8 AM to 8 PM (time zone not stated) | Tracking and general questions | | Technical Support | 1-800-459-5599 | Monday to Friday 7 AM to 8 PM ET | Shipments created on the purolator.com website and Purolator E-Ship Server | | Freight | 1-888-302-8819 | Monday to Friday 7 AM to 8 PM ET | Freight shipment questions (`PurolatorFreightCustserv@purolator.com`) | | National Claims Office | 1-800-461-0540 | Monday to Friday 8 AM to 5 PM ET | Claims questions (`claims@purolator.com`) | | Virtual Assistant Chat | Online web chat | Available 24/7 | Where is my package, where to pick up a shipment, delivery address changes | | X (@PurolatorHelp) | @PurolatorHelp | Monday to Friday 9 AM to 9 PM ET (tweet 24/7) | Questions by tweet | _Verified on the carrier's website._ Email is the slow lane. The contact page's email form says to allow up to 72 hours for a reply, and Purolator warns that replies currently take three to five business days because of increased volumes. For shipments with manual labels, the FAQ gives `custserv@purolator.com`. ## Which Purolator do you need **Make sure you contact the correct company, because Canadian courier parcels, cross-border business accounts, and automotive oil filters use completely separate support channels.** When we checked, 4 of Bing's top 10 results for "Purolator phone number" were about oil filters or an unrelated site, not parcels. | If you have | It is | Contact | | ---------------------------------------------------------- | --------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- | | A Purolator PIN or a parcel shipped within Canada | Purolator courier | Call 1-888-SHIP-123 (1-888-744-7123) or use the 24/7 Virtual Assistant on [purolator.com](https://www.purolator.com/en/resources-support/contact-us) | | A U.S. to Canada cross-border shipment from a U.S. shipper | Purolator International | Use the Contact Customer Care option on [purolatorinternational.com](https://www.purolatorinternational.com/contact-us/) | | An oil filter question | Purolator oil filters (not the courier) | [purolatornow.com](https://www.purolatornow.com/) (filters and a part finder, not parcels) | If your parcel was shipped through Canada's national postal administration rather than the private courier, check our [Canada Post customer service guide](https://trackingadvice.com/canada-post-customer-care-service/). ## How to talk to a real person at Purolator **Start with the 24/7 Virtual Assistant, and call 1-888-SHIP-123 during the hours above if it cannot solve the problem.** 1. Have your tracking PIN, full delivery address, and sender information ready before reaching out. 2. Try the 24/7 Virtual Assistant on the Purolator website first, because it answers tracking questions, and if it cannot resolve the request, it directs you to someone who can. 3. Call 1-888-SHIP-123 (1-888-744-7123) during the hours above to speak with a customer service agent. (Yes, weekends too: Saturday and Sunday from 8 AM to 8 PM.) 4. Use 1-800-459-5599 instead if you are experiencing an issue with a shipment created on the `purolator.com` website or on the Purolator E-Ship Server system. 5. Write down any trace or reference number you get. ## Lost, damaged or missing contents **A damaged shipment can go straight to a claim, but a lost shipment or missing contents needs a trace first.** 1. Check which case you have: damage, or a lost parcel or missing contents. 2. Start an official package trace for a missing shipment by emailing `custserv@purolator.com` or calling 1-888-744-7123. 3. File the claim through the 24/7 Virtual Assistant or the web form on the [Purolator claim page](https://www.purolator.com/en/resources-support/file-claim): right away for damage, or after the trace for a lost parcel or missing contents. 4. Gather all required documentation: the tracking number, the Bill of Lading or manifest provided by the sender, a cost invoice showing wholesale or manufacturer cost without retail markup, a damage inspection report and repair estimate if applicable, and clear photos of the item and carton. 5. Keep all packaging until the claim is finalized, in case Purolator needs a damage inspection. 6. For claim questions, contact the National Claims Office at 1-800-461-0540 or `claims@purolator.com` during its weekday hours in the table above. ## Pickups and fake delivery texts **Book a courier pickup at least 1 hour ahead, and do not click links in a suspicious Purolator text.** Pickups can be scheduled through the Virtual Assistant or the Purolator mobile app, because Purolator is modernizing its phone systems. When planning a collection, allow Purolator's minimum lead times: | Service Type | Minimum Lead Time | | ---------------------- | ----------------- | | Courier pickup request | At least 1 hour | | Courier bulk pickup | 2 hours | | Freight pickup | 3 hours | _Verified on the carrier's website._ Purolator also warns customers to stay alert for fake delivery notifications: - Purolator warns of fake SMS delivery notifications that impersonate Purolator. - Do not click links in a suspicious SMS, and report suspicious text messages to 7726. - Receivers can create a Purolator Your Way profile on the [Purolator fraud awareness page](https://www.purolator.com/en/resources-support/fraud-awareness) to receive legitimate delivery alerts directly. ## FAQ ### Is Purolator customer service open 24/7? No for the phone lines, which answer during the hours above. The Virtual Assistant chat is available 24/7 for tracking, pickup locations, and delivery address changes. ### What is the Purolator customer service number? The main Purolator customer service number is 1-888-SHIP-123 (1-888-744-7123). Use it for tracking and general questions, and to start a trace for a lost parcel. ### Is Purolator customer service open on weekends? Yes. The main customer service line is open Saturday and Sunday from 8 AM to 8 PM. The technical support, freight, and claims lines list weekday hours only. ### How do I email Purolator customer service? Use the email form on the Purolator contact page, and expect a reply in three to five business days for now. For shipments with manual labels, email `custserv@purolator.com`. ### How do I change a Purolator delivery address? You can request an address change or redirect your parcel to a convenient pickup location through the 24/7 Virtual Assistant on the Purolator website. If the automated assistant cannot complete your rerouting request, it directs you to an agent who can. ### How do I report a fake Purolator text? Do not click any links in the message. Report it to 7726, and see the [Purolator fraud awareness page](https://www.purolator.com/en/resources-support/fraud-awareness) for known scams.