# DHL Customer Service Number: 1-800-225-5345, Hours, and Who to Call

> Call DHL Express at 1-800-225-5345 Monday through Friday from 6:00 AM to 7:00 PM Arizona time to reach a live customer service agent.

- **Author**: Charles Helms
- **Published**: 2026-10-29
- **Category**: dhl
- **URL**: https://trackingadvice.com/dhl-customer-service/

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The main DHL Express customer service phone number in the United States is 1-800-CALL DHL (1-800-225-5345), available Monday-Friday 6:00 AM-7:00 PM Arizona time (Arizona does not observe daylight saving time). That phone line serves DHL Express shipments, while DHL eCommerce parcels require contacting the merchant first, as shown in the table below. Live tracking for any DHL number is on our [DHL tracking page](https://trackingadvice.com/carriers/dhl/).

## DHL customer service numbers and hours

**Call 1-800-CALL DHL for most DHL Express problems; use a direct line only for a delivery notice, a bill, a ServicePoint, or technical support.**

| Line                       | Number                                                                           | Hours                                      | Use it for                                              |
| -------------------------- | -------------------------------------------------------------------------------- | ------------------------------------------ | ------------------------------------------------------- |
| Customer service           | 1-800-CALL DHL (1-800-225-5345)                                                  | Monday-Friday 6:00 AM-7:00 PM Arizona time | DHL Express tracking, delivery, and general questions   |
| Attempted Delivery Notices | 1-888-273-8876                                                                   | Hours vary                                 | Questions about an attempted delivery notice            |
| Billing Assistance         | 1-800-722-0081                                                                   | Hours vary                                 | Questions about a DHL Express bill                      |
| ServicePoint Partners      | 1-888-262-4462                                                                   | Hours vary                                 | Questions from DHL ServicePoint partners                |
| Technical Support          | 1-800-527-7298                                                                   | Hours vary                                 | DHL Express technical support                           |
| WhatsApp                   | 1-480-418-5011                                                                   | Not stated                                 | Track a package, get a rate quote, or ask shipping FAQs |
| Live Chat                  | [DHL Express chat](https://www.dhl.com/us-en/home/redirect/express/chatbot.html) | 24/7                                       | Tracking, shipping rates, and delivery times            |

_Verified on the carrier's website._

DHL Express customer service is closed on Thanksgiving Day (Nov 26), Christmas Day (Dec 25), and five other 2026 holidays: New Year's Day (Jan 1), Martin Luther King Jr. Day (Jan 19), Memorial Day (May 25), Independence Day (Jul 3), and Labor Day (Sep 7).

## Which DHL division has your package

**Your tracking number format determines whether your package is handled by DHL Express, DHL eCommerce, or freight services.**

| Your number or label                                                            | Division                     | Contact first                                                                                                         |
| ------------------------------------------------------------------------------- | ---------------------------- | --------------------------------------------------------------------------------------------------------------------- |
| 10 digits, no letters                                                           | DHL Express                  | Call 1-800-CALL DHL or check our [guide to DHL tracking numbers](https://trackingadvice.com/dhl-tracking-numbers/)                              |
| A number from an online shop, often starting with GM, or a USPS tracking number | DHL eCommerce                | The merchant, then USPS for delivery                                                                                  |
| Freight, pallets, containers                                                    | Global Forwarding or Freight | Check the [DHL Find Your Contact page](https://www.dhl.com/us-en/home/customer-service/find-your-contact.html)        |
| No tracking number                                                              | Ask the shipper              | Contact the shipper or use the [DHL customer service directory](https://www.dhl.com/us-en/home/customer-service.html) |

Calling 1-800-CALL DHL about a DHL eCommerce parcel usually wastes the call. DHL eCommerce's own FAQ sends you to the merchant.

Wrong division, wrong number.

## How to talk to a real person at DHL Express

**Call 1-800-CALL DHL on a weekday, and use a direct line when your problem has one.**

1. Have your 10-digit tracking number ready before you place the call.
2. Call 1-800-CALL DHL (1-800-225-5345) during the hours above. (Yes, Arizona time, which never shifts for daylight saving: 7:00 PM there is 10:00 PM in New York in summer and 9:00 PM in winter.)
3. If the courier left an attempted delivery notice at your address, call 1-888-273-8876 instead of the primary customer service line.
4. For a DHL Express bill, call 1-800-722-0081.
5. Write down any reference number you get.

To skip the phone:

- **24/7 online chat:** DHL says its virtual assistant and support agents are available 24/7 for tracking, shipping rates and delivery times through the [DHL Express online chatbot](https://www.dhl.com/us-en/home/redirect/express/chatbot.html).
- **WhatsApp messaging:** Save 1-480-418-5011 on your mobile device to track a package, get a rate quote or ask shipping FAQs, as described on the [DHL Discover contact page](https://www.dhl.com/discover/en-us/contact).
- **Online email form:** Submit a message on the official [DHL Express contact page](https://www.dhl.com/us-en/home/express/help-and-support/contact-dhl-express.html), which notes: "Email us and a Customer Service Advisor will be in touch within 1 working day."
- **In-person and mail:** DHL Express operates over 150 [Service Point locations](https://locations.us.express.dhl.com/) across the United States. For formal written correspondence, address mail to: DHL Express, Executive Office Contact, 1210 South Pine Island Road, Mail Stop #44, Plantation, FL 33324.

## DHL eCommerce: why the merchant comes first

**DHL eCommerce works for the online shop, so DHL sends you to the merchant first; the merchant can start the investigation.**

That is the rule in the [DHL eCommerce tracking FAQ](https://www.dhl.com/us-en/home/customer-service/ecommerce-tracking-faq.html).

1. Wait 24 to 48 hours for the first scan: The first scan can take 24 to 48 hours after the shop's shipping confirmation. If updates still do not show up, review the common reasons for [DHL tracking not updating](https://trackingadvice.com/dhl-tracking-not-updating/).
2. Check the merchant's tracking link: The shop's email usually has the tracking number and a tracking link. If the tracking ID does not work, ask the merchant.
3. Contact the merchant if 10 days pass: If the parcel has not arrived 10 days after the expected delivery time, contact the merchant.
4. Track the final delivery with USPS: In the U.S., USPS delivers the final mile for all DHL eCommerce deliveries under an exclusive agreement announced May 28, 2026 ([DHL press release](https://www.dhl.com/us-en/home/press/press-archive/2026/dhl-ecommerce-and-usps-enter-10-billion-dollar-plus-long-term-exclusive-agreement.html)). Use the USPS tracking number on USPS Tracking.

## Fake DHL texts and emails

**Real DHL messages come only from DHL addresses and link only to DHL websites; check any DHL text or email before you click.**

- Official DHL email comes from `@dhl.com` and its subdomains (for example `@del.dhl.com`, `@express.dhl.com`) or country addresses like `@dhl.de`. Authentic DHL messages link only to official DHL websites.
- SMS scams often use shortened links, such as bit.ly links, to hide where the link goes.
- Forward any suspicious email to `phishing@dhl.com` as an attachment. For a suspicious text, email `phishing@dhl.com` a screenshot with the sender's phone number, and review protection tips on the [DHL fraud awareness page](https://www.dhl.com/us-en/home/footer/fraud-awareness.html).

## FAQ

### Is DHL customer service open 24/7?

No for the phone lines, which answer during the hours above. The DHL Express chat is the 24/7 option.

### What is the DHL customer service number?

The primary DHL Express customer service phone number in the United States is 1-800-CALL DHL (1-800-225-5345). Direct departmental lines include 1-888-273-8876 for attempted delivery notices and 1-800-722-0081 for billing assistance.

### Can I talk to DHL on WhatsApp?

Yes, you can message DHL Express on WhatsApp by saving 1-480-418-5011 to your phone contacts. DHL says you can use it to track a package, get a rate quote, or ask shipping FAQs.

### Is DHL customer service open on weekends?

DHL lists phone hours for Monday through Friday only. On weekends, use the 24/7 chat or WhatsApp.

### How do I contact DHL about a missed delivery?

Call the dedicated DHL Express Attempted Delivery Notices department at 1-888-273-8876 with questions about the notice. If you need to reroute your package to a new destination, follow our walkthrough on [how to change a DHL delivery address](https://trackingadvice.com/how-to-change-delivery-address-dhl/).

### Why does DHL send me to the seller?

For DHL eCommerce parcels, the merchant is DHL's contract partner. DHL's eCommerce FAQ says to contact the merchant if the parcel has not arrived 10 days after the expected delivery time, and the merchant can start an investigation.