# ZTO Express Tracking: How to Track Your Package

> Track ZTO Express packages in China. Get delivery updates for ZTO domestic and international e-commerce shipments.

- **URL**: https://trackingadvice.com/carriers/zto-express/
- **Carrier website**: https://www.zto.com/
- **Region**: asia
- **Last verified**: 2026-04-14

ZTO Express (中通快递) is China's largest domestic courier by parcel volume, founded in 2002 in Shanghai. ZTO processed over 8.5 billion parcels in 2022, more than any other Chinese express company. Listed on the New York Stock Exchange (ZTO) and Hong Kong Stock Exchange, ZTO operates a hub-and-spoke network covering all Chinese provinces and municipalities. ZTO is a key partner in the Alibaba Cainiao Smart Logistics Network. Track at zto.com or call 400-183-0000.

## Quick facts

| Fact | Detail |
| --- | --- |
| ZTO Express tracking | ZTO Express tracking numbers are typically 12 digits or start with '7' followed by more digits. |
| ZTO Express is China's | ZTO Express is China's largest domestic courier by parcel volume, handling 40+ million daily. |
| ZTO is part of | ZTO is part of the Cainiao/Alibaba logistics ecosystem for Taobao and AliExpress sellers. |
| ZTO went public on | ZTO went public on NASDAQ in 2016 and NYSE dual-listed in 2020. |

## ZTO Express Tracking Number Formats

| Service | Format | Example | Notes |
| --- | --- | --- | --- |
| ZTO Express (China Domestic) | 12-14 digit numeric code | 53012345678901 | China domestic ZTO waybill numbers are typically 12-14 digits with no letters. Numbers often start with 53, 68, or other numeric prefixes depending on the origin region. These are found on the physical shipping label. |
| ZTO Express (International) | Alphanumeric, 10-15 characters; two-letter destination country suffix common | ZW478634095PN | International ZTO shipments use an alphanumeric format with a country-code suffix (e.g., PN for Papua New Guinea, CN for China origin). Some international services use different prefixes depending on the product (e.g., Rui You Bao, FBA Air Transport). |

## How to Track a ZTO Express Package

1. **Find the ZTO tracking number on your shipping label, SMS, or order page (Taobao/Pinduoduo)**: Find the ZTO tracking number on your shipping label, SMS, or order page (Taobao/Pinduoduo).
2. **Open https://www.zto.com/GuestService/Waybill**: Go to https://www.zto.com/GuestService/Waybill.
3. **Enter the tracking number**: Enter the tracking number.
4. **View the delivery status and scan history**: View the delivery status and scan history.
5. **For Alibaba platform orders, use the Cainiao app for integrated tracking**: For Alibaba platform orders, use the Cainiao app for integrated tracking.

## ZTO Express Tracking Statuses Explained

| Status | Meaning | What to do |
| --- | --- | --- |
| Picked Up | ZTO Express has collected the parcel from the sender. It has entered the ZTO network and initial scanning has occurred. |  |
| In Transit to Hub | The parcel is being transported from the pickup point to a ZTO sorting centre. |  |
| Arrived at Sort Facility | The parcel has reached a ZTO sorting centre and is being processed and routed toward the destination. |  |
| Departed Sort Facility | The parcel has left a ZTO hub and is on its way to the next hub or final delivery area. |  |
| Arrived at Destination Hub | The parcel has reached the ZTO hub serving the recipient's city or district. |  |
| Out for Delivery | A ZTO delivery courier is en route to the recipient's address and will attempt delivery today. |  |

## ZTO Express Shipping Services Compared

| Option | Best for | Main tradeoff | Typical cost |
| --- | --- | --- | --- |
| ZTO Standard Express | Everyday shipping | Transit times vary by route | Quote-based |
| ZTO Economy Express | Everyday shipping | Transit times vary by route | Quote-based |
| ZTO International | Cross-border shipments | 5-15 days | Quote-based |
| ZTO Freight | Large or palletized freight | Not suitable for standard parcels | Quote-based |
| ZTO Cloud Warehouse | Everyday shipping | Transit times vary by route | Quote-based |

## ZTO Express Delivery Times by Service

| Service | Time | Geography | Notes |
| --- | --- | --- | --- |
| Major city to major city | 1-2 days |  | 1-2 business days |
| Cross-province delivery | 2-3 days |  | 2-3 business days |
| Remote areas | 5-7 days |  | 5-7 business days |
| ZTO International | 5-15 days |  | 5-15 business days (varies by destination) |

## Common ZTO Express Tracking Problems

| Issue | Cause | What to do | When to escalate |
| --- | --- | --- | --- |
| Tracking stuck on Picked Up for more than 24 hours | The parcel is awaiting the next shuttle bus or linehaul vehicle to the first sorting centre. This is particularly common for remote or rural pickup points. | Wait 24-48 hours. Inter-city transit to the first hub can take 12-36 hours. | If no hub scan after 72 hours from pickup, contact the sender to raise with ZTO at 95311. |
| No tracking update during international transit | Long international transit legs (air or sea) produce no scan events while the parcel is airborne. | Expect update gaps of 5-15 business days during the main transit phase for international ZTO shipments. | If no update for more than 20 business days after departure scan, contact ZTO International at (+86) 021-69783609. |
| Package delayed in customs (Clearance Event) | Missing or incorrect customs documentation, restricted items, or outstanding duties in the destination country. | Confirm with the sender that all customs paperwork is correct. Pay any duties or taxes if notified by customs. | If customs hold exceeds 5 business days, have the sender contact their freight forwarder. |
| Address change requested after dispatch | Recipient has moved or provided an incorrect address. | Contact ZTO customer service immediately at 95311 (domestic) or the sender. Address changes incur additional fees and are not always possible. | If ZTO cannot redirect, the parcel will follow the label address and may be returned. |

## ZTO Express Tracking FAQs

### How do I track a ZTO Express package?

Go to zto.com/GuestService/Waybill and enter your tracking number. You can also track via the Cainiao app for Alibaba platform orders.

### How long does ZTO Express take within China?

ZTO delivers between major cities in 1-2 business days. Cross-province shipments take 2-3 days. Remote areas may take up to 7 days.

### What is ZTO's relationship with Alibaba?

ZTO is a partner carrier in Alibaba's Cainiao Smart Logistics Network. Many Taobao and AliExpress sellers use ZTO for domestic fulfillment, and orders can be tracked through the Cainiao app.

### Does ZTO Express deliver on weekends?

Yes, ZTO delivers 7 days a week in most urban and suburban areas of China.

### What is the ZTO Express tracking number format?

ZTO tracking numbers are typically 12 digits, or 'ZT' followed by digits. They appear on the shipping label and in the seller's order management system.

### How do I contact ZTO Express customer service?

Call 400-183-0000 (China domestic). You can also chat through the ZTO website at zto.com.

### Why is my ZTO tracking not updating?

Allow 12-24 hours after pickup. During peak periods like Singles Day (11.11), gaps of 24-48 hours are common. If stuck for more than 72 hours, call 400-183-0000.

### Can ZTO Express ship internationally?

Yes, ZTO International provides cross-border services to select destinations. Transit times vary by country (typically 5-15 business days).

### What happens if no one is home for ZTO delivery?

ZTO will call the recipient before delivery. If unreachable, they may leave the parcel with the building concierge, in a parcel locker, or at a nearby service point.

### How do I file a claim for a lost ZTO package?

Call 400-183-0000 or file through the seller's platform store. Provide the tracking number and details of the item. ZTO investigates within 7 business days.

## Get Help from ZTO Express

- **Phone**: 400-183-0000
- **Help**: https://www.zto.com/

## About ZTO Express

ZTO Express was founded in 2002 by Lai Meisong in Tonglu County, Zhejiang Province. ZTO was initially a regional carrier that expanded nationally through a franchise model. The company went public on NASDAQ in 2016 in one of the largest-ever US IPOs by a Chinese company, and listed on the Hong Kong Stock Exchange in 2020. ZTO Express has positioned itself as a value courier in the Alibaba ecosystem, competing primarily on price and volume with fellow Chinese couriers.

## Sources

- [ZTO Express official website](https://en.zto.com/), ZTO Express
- [ZTO International services page](https://en.zto.com/International.html), ZTO Express