# Viettel Post Tracking: How to Track Your Package

> Track your Viettel Post parcel in Vietnam. Enter your Viettel Post tracking number for real-time delivery status on domestic and international shipments in Vietnam.

- **URL**: https://trackingadvice.com/carriers/viettel-post/
- **Carrier website**: https://viettelpost.com.vn
- **Region**: asia
- **Last verified**: 2026-05-04

Viettel Post is Vietnam's fast-growing private parcel carrier, backed by Viettel Group - the country's largest telecommunications conglomerate. Since entering the logistics market in 2007, Viettel Post has become Vietnam's second-largest parcel carrier, competing fiercely with Vietnam Post for e-commerce delivery volume. Whether you are tracking a domestic parcel or monitoring an e-commerce order from Shopee, this guide covers Viettel Post tracking and delivery information.

## Quick facts

| Fact | Detail |
| --- | --- |
| Viettel Post is Vietnam's second-largest | Viettel Post is Vietnam's second-largest parcel carrier (after Vietnam Post), operated by Viettel Group - Vietnam's largest telecommunications company. |
| Tracking | Tracking numbers are alphanumeric. |
| Viettel Post is widely used | Viettel Post is widely used by Vietnamese e-commerce platforms including Shopee Vietnam and Lazada Vietnam. |
| The company has expanded rapidly | The company has expanded rapidly and delivers to all 63 Vietnamese provinces. |

## Viettel Post Tracking Number Formats

| Service | Format | Example | Notes |
| --- | --- | --- | --- |
| Domestic Viettel Post | 9-13 digit numeric | 1697430532118 | Purely numeric domestic waybill numbers are the most common format. |
| VTP Alphanumeric | VTP prefix + alphanumeric | VTP123456789 | Used for certain service types within Viettel Post's network. |
| International (UPU format) | 2 letters + 9 digits + VN | EA123456789VN | Standard UPU format used for internationally destined parcels. |

## How to Track a Viettel Post Package

1. **Track your Viettel Post parcel at viettelpost.com.vn by clicking 'Tra cuu van don' (Inquiry). Enter your tracking number and press Search**: Track your Viettel Post parcel at viettelpost.com.vn by clicking 'Tra cuu van don' (Inquiry). Enter your tracking number and press Search.
2. **The tracking page shows the current status, scan events with timestamps and locations, and the estimated delivery date. Viettel Post also provides tracking via their mobile app (iOS and Android) and through Vietnamese e-commerce platforms where the parcel was ordered**: The tracking page shows the current status, scan events with timestamps and locations, and the estimated delivery date. Viettel Post also provides tracking via their mobile app (iOS and Android) and through Vietnamese e-commerce platforms where the parcel was ordered.
3. **Find your Viettel Post tracking number**: Locate your Viettel Post tracking number on your shipping confirmation email, order receipt, or shipping label.
4. **Go to the tracking page**: Visit https://viettelpost.vn/ and enter your tracking number in the search field.

## Viettel Post Tracking Statuses Explained

| Status | Meaning | What to do |
| --- | --- | --- |
| Lấy hàng thành công (Picked Up Successfully) | Viettel Post courier has collected the parcel from the sender. |  |
| Đang vận chuyển (In Transit) | The parcel is moving through Viettel Post's logistics network between sorting hubs. |  |
| Đến bưu cục phát (Arrived at Delivery Post Office) | The parcel has arrived at the local post office or distribution center closest to the recipient. |  |
| Đang phát hàng (Out for Delivery) | A Viettel Post courier is on their way to deliver the parcel to the recipient's address. | Ensure someone is available to receive the delivery. |
| Phát hàng thành công (Delivered Successfully) | The parcel has been delivered to and received at the destination address. |  |
| Phát hàng không thành công (Delivery Failed) | The courier attempted delivery but could not complete it (recipient absent, incorrect address, or refused). | Contact Viettel Post at 1900 8095 to arrange redelivery or pickup from the post office. |

## Viettel Post Shipping Services Compared

| Option | Best for | Main tradeoff | Typical cost |
| --- | --- | --- | --- |
| Viettel Post services include Express Delivery (next-day in major cities) | Everyday shipping | Transit times vary by route | Quote-based |
| Standard Delivery (2-5 days nationwide) | Everyday shipping | Transit times vary by route | Quote-based |
| COD (Cash on Delivery) | Everyday shipping | Transit times vary by route | Quote-based |
| Bulk Shipping for merchants | Everyday shipping | Transit times vary by route | Quote-based |
| API integration for e-commerce platforms | Everyday shipping | Transit times vary by route | Quote-based |

## Viettel Post Delivery Times by Service

| Service | Time | Geography | Notes |
| --- | --- | --- | --- |
| Ho Chi Minh City to Hanoi (express) | 1-2 days |  | 1-2 business days |
| Intra-province | 1 day |  | same day or next day |
| Urban to rural | 2-5 days |  | 2-5 business days |
| Remote provinces (highland, island) | 3-7 days |  | 3-7 business days |

## Common Viettel Post Tracking Problems

| Issue | Cause | What to do | When to escalate |
| --- | --- | --- | --- |
| Tracking shows no updates after pickup | Scanning at intermediate hubs may be delayed; first scan can take 12-24 hours. | Wait 24 hours after the pickup confirmation, then check again at viettelpost.com.vn. | Contact Viettel Post at 1900 8095 if no update after 48 hours. |
| Delivery failed due to absent recipient | Courier arrived when no one was home or the address was hard to locate. | Call 1900 8095 to schedule a redelivery or collect from the nearest Viettel Post branch. | Escalate if redelivery is not attempted within 3 business days. |
| Package showing as delivered but not received | Package may have been left with a neighbour or at a building reception without notification. | Check with neighbours and building management. Report the issue to Viettel Post immediately with the tracking number. | File a formal complaint at a Viettel Post branch or hotline 1900 8095 within 24 hours. |
| International parcel stuck in customs | Import duties unpaid, missing documentation, or inspection required by Vietnam customs. | Check with the sender for customs declaration details. Pay any applicable duties at the nearest post office. | Contact Viettel Post international team if held for more than 10 business days. |

## Viettel Post Tracking FAQs

### How do I track my Viettel Post parcel?

Go to viettelpost.com.vn, click 'Tra cuu van don', enter your tracking number, and press Search.

### Does Viettel Post offer COD?

Yes, COD (thu ho khi giao hang) is a major Viettel Post service widely used in Vietnamese e-commerce.

### How long does Viettel Post take from Ho Chi Minh City to Hanoi?

Viettel Post express delivers from Ho Chi Minh City to Hanoi in 1-2 business days.

### What should I do if my Viettel Post delivery failed?

Contact Viettel Post at 1800 8095 or via the app to reschedule delivery.

### Is Viettel Post related to Viettel telecom?

Yes, Viettel Post is the logistics subsidiary of Viettel Group, Vietnam's largest telecom company.

## Get Help from Viettel Post

- **Phone**: 1800 8095
- **Help**: https://viettelpost.vn/

## About Viettel Post

Viettel Post was established in 2007 as the logistics arm of Viettel Group, Vietnam's largest state-owned telecommunications company with extensive infrastructure across Vietnam and presence in over 10 countries. Viettel Post grew rapidly alongside Vietnam's e-commerce boom in the 2010s, investing in sorting centres, vehicles, and technology. The company now handles hundreds of millions of parcels annually and is one of Vietnam's most recognised logistics brands.

## Sources

- [Viettel Post official parcel tracking](https://viettelpost.com.vn/tra-cuu-hanh-trinh-don/), Viettel Post
- [Viettel Post official website](https://viettelpost.vn/), Viettel Post
- [Viettel Post English website](https://en.viettelpost.com.vn), Viettel Post