SF Express (Shunfeng Express, 顺丰速运) is China's largest premium private courier company, founded in 1993 in Shenzhen by Wang Wei. Operating its own cargo airline fleet (SF Airlines), SF Express maintains one of China's most reliable and fast domestic delivery networks. With over 300,000 couriers and 30,000+ service points, SF Express delivers across all Chinese provinces, municipalities, and autonomous regions, as well as 70+ international destinations. Track at SF-Express.com or call 95338.
Track SF-Express Package
Track SF Express packages in China and worldwide. Get real-time delivery status for SF standard, express, and international shipments.
SF-Express Tracking
Key facts about SF-Express
SF Express tracking
SF Express tracking numbers are 12-15 digit numeric codes (e.g., 123456789012).
SF Express is China's
SF Express is China's largest private courier, covering all mainland China cities.
SF Economy Express delivers
SF Economy Express delivers within 3-5 days across China at lower cost than standard.
International SF services cover
International SF services cover 70+ countries via air and sea freight.
SF-Express Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Picked Up / Parcel Collected | SF Express has collected the package from the sender. | Monitor the next scan event. |
| In Transit: Shipment loaded | The package has been loaded onto a vehicle and is departing to the next SF Express facility. | Monitor the next scan event. |
| In Transit: Vehicle departed | The vehicle carrying the package has departed a facility toward the next destination hub. | Monitor the next scan event. |
| In Transit: Arrived at origin facility | The package has arrived at an SF Express hub or sorting center for processing. | Monitor the next scan event. |
| In Transit: Cross-border hub | The package is at SF Express's origin country cross-border facility being prepared for export. | Monitor the next scan event. |
| Departed from origin country | Export procedures are complete and the package is in international air transit. | Monitor the next scan event. |
SF-Express Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
SF Express International (current)
SF1541932890638SF + 13 digits
Most common format for international shipments.
SF Express International (alternate)
SF6043121733056SF + 13 digits (variant: SF6xxxxxxx)
Same SF prefix pattern, different numeric ranges used for different service tiers.
SF Express Domestic (legacy)
12345678901212-digit numeric
Older domestic Chinese shipments. Pure numeric, 12 digits.
SF Express Regional / Economy
7501234567810-15 digit numeric
Used for regional economy services; no letter prefix.
How to Track a SF-Express Package
Follow these steps to get real-time status on any SF-Express shipment.
Find your SF Express waybill number on your receipt or SMS
Open https://www.sf-express.com/cn/sc/dynamic_function/waybill/#service_channels
Go to https://www.sf-express.com/cn/sc/dynamic_function/waybill/#service_channels.
Enter the waybill number
View the delivery status and scan history
Use the SF Express app (Shunfeng) for mobile tracking and delivery management
Common SF-Express Tracking Problems
Expand each issue for the cause, what to do, and when to call SF-Express directly.
Tracking silent for 12-36 hours during international transit
Cause
No scan events occur while the package is on an aircraft in transit. This gap is normal.
What to do
Wait for the 'Arrived at destination country' scan which typically follows the flight duration.
Escalate when
If no update for more than 3 days after the expected flight time, contact SF Express customer service.
Customs clearance taking longer than expected
Cause
Routine holds typically resolve in 1-5 business days. ID verification or duty payment requests require recipient action.
What to do
Monitor tracking for specific action requests. Check email for duty payment or ID upload notifications.
Escalate when
If stuck in customs for more than 10 business days with no request for action, contact SF Express regional support.
Tracking stops updating after handoff to local carrier
Cause
SF Express transfers final-mile delivery to local partner carriers in many countries. Updates then depend on the partner's systems.
What to do
Note the local carrier shown in SF tracking and use that carrier's own tracking tool with the same number. Third-party trackers like 17TRACK often aggregate both.
Escalate when
Contact SF Express if no local carrier updates appear after 5 business days post-handoff.
Wrong tracking number entered
Cause
Seller's order reference number is often confused with the SF Express waybill number.
What to do
Ensure the number begins with SF followed by 13 digits. Retrieve it from the shipping notification email, not the order confirmation.
Escalate when
Contact the seller if you cannot find an SF-prefixed waybill number.
SF-Express Shipping Services Compared
Compare SF-Express service tiers and their typical delivery windows side by side.
Service options
SF Standard Express
1-3 day domestic delivery
Everyday shipping 3 day
SF Economy Express
3-5 day cost-effective domestic delivery
Everyday shipping 3-5 days
SF Next Day
Next business day delivery in major cities
Urgent deliveries Higher shipping cost
SF International
Air freight to 70+ countries
Cross-border shipments 3-10 days
SF Freight
Heavy cargo and B2B logistics
Large or palletized freight Not suitable for standard parcels
SF-Express Delivery Times by Service
SF Standard
3 business days
Next day (major cities) to 3 business days (cross-province)
SF Economy
3-5 business days
3-5 business days
SF International Air
3-10 business days
3-10 days (varies by destination)
SF International Sea
Varies by route
2-6 weeks
SF Same Day
Varies by route
Available in select major cities (Guangzhou, Shanghai, Beijing, Shenzhen)
SF-Express Tracking FAQs
Answers to the most frequently asked questions about SF-Express tracking and delivery.
01 How do I track an SF Express package?
Go to sf-express.com and enter your 12-15 digit waybill number, or use the SF Express app. You can also call 95338 for phone tracking support.
02 What is SF Express Feng Chao locker?
Feng Chao (蜂巢) is SF Express's self-service smart locker system. Packages are delivered to a locker near you and you pick up using a one-time SMS code.
03 How long does SF Express take within China?
SF Standard delivers in 1-2 days between major cities, and 2-3 days for most inter-provincial shipments. SF Economy takes 3-5 days.
04 Does SF Express deliver on weekends?
Yes, SF Express delivers 7 days a week including Saturdays and Sundays in most cities.
05 What are SF Express international services?
SF International offers air freight and sea freight to 70+ countries. Transit times vary by destination (3-10 days for air, 2-6 weeks for sea).
06 How do I file a claim for a damaged SF Express package?
Report damage within 7 days of delivery at sf-express.com or call 95338. Provide the waybill number, photos of the damage, and proof of value.
Get Help from SF-Express
If the latest scan still does not make sense, contact SF-Express directly with your tracking number ready.
About SF-Express
SF Express was founded in 1993 by Wang Wei with initial capital of 10,000 CNY in Shunde, Guangdong. Starting as a document courier between Hong Kong and Guangdong, SF grew rapidly by building its own airline (SF Airlines, est. 2009) and a national hub-and-spoke network. SF Express went public on the Shenzhen Stock Exchange in 2017. Today SF Express operates China's most extensive private courier network, including cold-chain logistics (SF Preferred), overseas warehousing, and the Feng Chao smart locker system.
- Official site
- http://www.sf-express.com/
- Track packages
- https://www.sf-express.com/en/index.html#waybill-search
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- CN
- Region
- asia
- Coverage
- SF Express covers all 31 provinces, municipalities, and autonomous regions in mainland China, plus Hong Kong, Macau, and Taiwan. International coverage spans 70+ countries via air freight. Feng Chao lockers are installed in residential communities, office buildings, and transport hubs across China.
- Last verified
- May 5, 2026
Referenced sources