# Servientrega Tracking: How to Track Your Package

> Rastrea tu envio de Servientrega en linea. Ingresa tu numero de guia Servientrega para ver el estado de entrega en tiempo real en Colombia y Latinoamerica.

- **URL**: https://trackingadvice.com/carriers/servientrega/
- **Carrier website**: https://www.servientrega.com
- **Region**: latin america
- **Last verified**: 2026-04-11

Servientrega es la empresa de mensajeria y logistica mas grande de Colombia, con mas de 30 anos de experiencia conectando negocios y personas en todo el pais. Con una red de mas de 3,500 puntos de servicio y cobertura en los 1,100 municipios de Colombia, Servientrega es la opcion preferida de las principales empresas colombianas para el envio de documentos, paquetes y mercancias. Esta guia explica como rastrear tu envio de Servientrega y que hacer si hay un problema de entrega.

## Quick facts

| Fact | Detail |
| --- | --- |
| Servientrega is Colombia's largest private | Servientrega is Colombia's largest private courier and logistics company, serving businesses and individuals across Colombia and select Latin American countries. |
| Tracking | Tracking numbers (guias) are numeric, typically 10-13 digits. |
| Servientrega has over 3,500 service | Servientrega has over 3,500 service points across Colombia and is the preferred carrier for Colombian e-commerce, government, and corporate shipments. |

## Servientrega Tracking Number Formats

| Service | Format | Example | Notes |
| --- | --- | --- | --- |
| Servientrega Colombia | Alphanumeric guía number, typically 10-15 characters; may include letters and digits | GP0005499672 | Servientrega uses multiple reference types: guía (guide number), BOL, PRO, or reference ID. Enter the number exactly as provided, preserving any leading zeros or hyphens. |
| Servientrega International / USA | May follow standard UPU format for cross-border items (2 letters + 9 digits + 2 country letters) | LA094212783SE | For items shipped via Servientrega's international partnerships, tracking numbers may follow UPU S10 format. |

## How to Track a Servientrega Package

1. **Rastrea tu envio en servientrega.com.co haciendo clic en 'Rastrea tu envio'. Ingresa tu numero de guia y presiona Rastrear**: Rastrea tu envio en servientrega.com.co haciendo clic en 'Rastrea tu envio'. Ingresa tu numero de guia y presiona Rastrear.
2. **La pagina muestra el estado actual, historial de escaneos con fecha, hora y ciudad, y la fecha estimada de entrega. Servientrega tambien ofrece rastreo por WhatsApp y a traves de su app movil**: La pagina muestra el estado actual, historial de escaneos con fecha, hora y ciudad, y la fecha estimada de entrega. Servientrega tambien ofrece rastreo por WhatsApp y a traves de su app movil.
3. **Find your Servientrega tracking number**: Locate your Servientrega tracking number on your shipping confirmation email, order receipt, or shipping label.
4. **Go to the tracking page**: Visit https://www.servientrega.com/wps/portal/rastreo-de-guias and enter your tracking number in the search field.

## Servientrega Tracking Statuses Explained

| Status | Meaning | What to do |
| --- | --- | --- |
| Guía generada | A shipping label (guía) has been created. The package is not yet in Servientrega's possession. |  |
| Ingreso a centro logístico | The package has been received and scanned at a Servientrega regional logistics centre. |  |
| Salió a ciudad destino | The package has been dispatched from the origin centre and is in transit toward the destination city. |  |
| En zona de distribución | The package is in the distribution area (equivalent to 'out for delivery'). It is with a delivery agent in the destination zone. |  |
| Reportado entregado | The carrier has reported delivery to the recipient. |  |
| Entrega verificada | Delivery has been verified with a digital proof of delivery (photo or electronic signature). |  |

## Servientrega Shipping Services Compared

| Option | Best for | Main tradeoff | Typical cost |
| --- | --- | --- | --- |
| Mensajeria Express Nacional | Everyday shipping | Transit times vary by route | Quote-based |
| Carga Masiva | Everyday shipping | Transit times vary by route | Quote-based |
| Logistica y Almacenamiento | Everyday shipping | Transit times vary by route | Quote-based |
| COD (Cobro Contra Entrega) | Everyday shipping | Transit times vary by route | Quote-based |
| Envios Internacionales | Everyday shipping | Transit times vary by route | Quote-based |

## Servientrega Delivery Times by Service

| Service | Time | Geography | Notes |
| --- | --- | --- | --- |
| Standard | 3-7 days | domestic | Standard delivery within country |
| Express | 1-2 days | domestic | Priority/express service |
| International | 10-30 days | international | International shipping times vary |

## Common Servientrega Tracking Problems

| Issue | Cause | What to do | When to escalate |
| --- | --- | --- | --- |
| Guía en novedad - delivery could not be completed | Recipient not found at address, incorrect address, building access denied, or recipient refused delivery. | Call Servientrega at 601 8889214 or 601 7700200, or use WhatsApp at +57 315 399 3910 to clarify the delivery address and reschedule. | Escalate to the sender or the Supertransporte regulator if the issue is not resolved within 5 business days. |
| Package stuck in transit with no update | Volume surges, weather events, or interdepartmental transfer delays within Colombia. | Wait up to 2 business days for an update. Contact Servientrega support with your guía number. | Escalate if there are no updates after 5 business days. |
| Package returned to sender (devolución) | Failed delivery attempts, wrong address, or consignee unavailable over multiple attempts. | Contact the original sender to confirm the return and arrange re-shipment with a correct address. | Escalate to the sender for a re-shipment or refund if the return is confirmed. |
| Package shows delivered but not received | Delivered to a third party at the address, or mis-delivered to a neighbouring address. | Check with neighbours and building security. Contact Servientrega with your guía number to request proof of delivery. | Escalate to Servientrega's formal claims process if not resolved within 48 hours. |

## Servientrega Tracking FAQs

### Como rastrea mi envio de Servientrega?

Ingresa tu numero de guia en servientrega.com.co o en la app de Servientrega.

### Que significa 'Novedad' en el rastreo de Servientrega?

Significa que se presento un inconveniente con la entrega, como destinatario ausente o direccion incorrecta. Servientrega intentara una nueva entrega.

### Cuanto demora Servientrega de Bogota a Medellin?

Entre 1 y 2 dias habiles para el servicio express.

### Servientrega realiza entregas los sabados?

Si, Servientrega entrega sabados en la mayoria de ciudades hasta el mediodia.

### Como hago un reclamo por un paquete perdido?

Comunicate con Servientrega en los 5 dias habiles siguientes a la entrega esperada con tu numero de guia.

## Get Help from Servientrega

- **Help**: https://www.servientrega.com

## About Servientrega

Servientrega fue fundada en 1982 en Bogota por la familia Montoya como una empresa de mensajeria local. En cuatro decadas, la empresa se convirtio en el courier privado mas grande de Colombia con presencia en todos los departamentos del pais. Servientrega es parte del grupo Servientrega y tambien opera en Ecuador, Peru y Panama. La empresa maneja miles de millones de guias anuales para clientes corporativos, gobierno y comercio electronico.

## Sources

- [Servientrega official website](https://www.servientrega.com/), Servientrega S.A.
- [Servientrega tracking by guía](https://www.servientrega.com/wps/portal/rastreo-de-guias), Servientrega S.A.
- [Servientrega USA tracking](https://mytrack.servientrega.us/), Servientrega USA
- [Servientrega status glossary - web research](https://www.servientrega.com/wps/portal/rastreo-envio), Servientrega S.A.