# Serpost Tracking: Complete Guide

> Rastrea tu envio de Serpost Peru. Ingresa tu numero de seguimiento EMS o correo registrado de Serpost para ver el estado de entrega en tiempo real.

- **URL**: https://trackingadvice.com/carriers/serpost/
- **Carrier website**: https://www.serpost.com.pe
- **Region**: latin america
- **Last verified**: 2026-04-17

Serpost (Servicios Postales del Peru S.A.) es el operador postal oficial del Peru, administrando los servicios de correo y paqueteria domesticos e internacionales para mas de 32 millones de peruanos. Desde lima metropolitana hasta las zonas mas remotas de la Amazonia peruana, Serpost garantiza acceso a servicios postales universales. Para envios internacionales de comercio electronico y negocios, el EMS de Serpost es el servicio de eleccion gracias a su seguimiento y velocidad.

## Quick facts

| Fact | Detail |
| --- | --- |
| Serpost (Servicios Postales del Peru) | Serpost (Servicios Postales del Peru) is Peru's national postal operator, providing EMS international express, registered mail, and standard parcel services. |
| EMS tracking uses UPU S10 | EMS tracking uses UPU S10 format ending in PE. |
| Serpost operates over 320 post | Serpost operates over 320 post offices across Peru's 25 regions. |
| International EMS is widely used | International EMS is widely used by Peruvian sellers and businesses for cross-border shipments. |

## Serpost Tracking Number Formats

| Service | Format | Example | Notes |
| --- | --- | --- | --- |
| EMS (Express Mail Service) | EE + 9 digits + PE | EE123456789PE | Used for express international shipments. |
| Registered Mail | RR + 9 digits + PE | RR123456789PE | Used for certified/registered letters and small packets up to 2 kg. |
| Parcel Post (Encomienda) | CP + 9 digits + PE | CP123456789PE | Used for standard heavy packages between 2 and 20 kg. |

## How to Track a Serpost Package

1. **Rastrea tu envio de Serpost en serpost.com.pe ingresando tu numero de seguimiento en la seccion 'Rastrear'. Para envios internacionales salientes, el seguimiento dentro del Peru esta disponible; una vez que el paquete sale del Peru, usa el mismo numero UPU S10 en el sitio postal del pais de destino**: Rastrea tu envio de Serpost en serpost.com.pe ingresando tu numero de seguimiento en la seccion 'Rastrear'. Para envios internacionales salientes, el seguimiento dentro del Peru esta disponible; una vez que el paquete sale del Peru, usa el mismo numero UPU S10 en el sitio postal del pais de destino.
2. **Find your Serpost tracking number**: Locate your Serpost tracking number on your shipping confirmation email, order receipt, or shipping label.
3. **Go to the tracking page**: Visit https://www.serpost.com.pe/Cliente/SegumientoLinea and enter your tracking number in the search field.
4. **Read your delivery status**: Review the latest scan event to see where your Serpost shipment is and when it is expected to arrive.

## Serpost Tracking Statuses Explained

| Status | Meaning | What to do |
| --- | --- | --- |
| Recepción / Acceptance | Serpost has accepted the parcel at a post office or collection point and registered it in the system. |  |
| En Proceso (Processing) | The parcel is being sorted and processed at a Serpost facility. |  |
| En Tránsito (In Transit) | The parcel is moving between Serpost offices or international postal operators. |  |
| Llegada a Oficina de Destino (Arrived at Destination Office) | The parcel has arrived at the local Serpost office closest to the recipient's address. |  |
| En Distribución (Out for Delivery) | A Serpost carrier is on their way to deliver the parcel to the recipient's address today. | Ensure someone is available at the delivery address. |
| Entregado (Delivered) | The parcel has been successfully delivered to and received at the destination address. |  |

## Serpost Shipping Services Compared

| Option | Best for | Main tradeoff | Typical cost |
| --- | --- | --- | --- |
| EMS Internacional | Everyday shipping | Transit times vary by route | Quote-based |
| Correo Registrado Nacional e Internacional | Everyday shipping | Transit times vary by route | Quote-based |
| Encomienda Postal | Everyday shipping | Transit times vary by route | Quote-based |
| Envio Ordinario | Everyday shipping | Transit times vary by route | Quote-based |
| Servicios Financieros (giros postales) | Everyday shipping | Transit times vary by route | Quote-based |

## Serpost Delivery Times by Service

| Service | Time | Geography | Notes |
| --- | --- | --- | --- |
| Standard | 3-7 days | domestic | Standard delivery within country |
| Express | 1-2 days | domestic | Priority/express service |
| International | 10-30 days | international | International shipping times vary |

## Common Serpost Tracking Problems

| Issue | Cause | What to do | When to escalate |
| --- | --- | --- | --- |
| Tracking number not found | Tracking data may not be uploaded to the system until the parcel reaches the first processing centre, which can take 2-5 days. | Wait 5 business days after posting and try again on the official tracking page at serpost.com.pe. | Contact Serpost at (+511) 533 30 82 or call_center@serpost.com.pe if no data appears after 10 days. |
| International parcel not updating for weeks | International surface mail can take 6-12 weeks; air mail 2-3 weeks. Gaps in tracking between countries are common. | Cross-reference the tracking number on the destination country's postal service website. | Contact Serpost after 8 weeks for air mail or 16 weeks for surface mail. |
| Parcel held in customs | Undeclared goods, underpayment of duties, or missing customs documentation. | Contact Serpost customer service with your tracking number to determine required duties or documents. | Seek Serpost assistance if customs hold exceeds 30 days without resolution. |
| Delivery attempted but parcel not collected from office | Uncollected parcels are held at the local Serpost office for a limited period. | Bring valid ID and your tracking number to the nearest Serpost office to collect the parcel. | Act within 15 business days or the parcel may be returned to sender. |

## Serpost Tracking FAQs

### Como rastrea mi envio de Serpost?

Ingresa tu numero de seguimiento en serpost.com.pe en la seccion de rastreo.

### Cuanto demora el EMS de Serpost a los Estados Unidos?

El EMS de Serpost tarda entre 7 y 14 dias habiles a los EE.UU.

### Que pasa cuando el paquete sale del Peru?

Rastrea con el mismo numero UPU S10 en el sitio postal del pais de destino (ej: usps.com para EE.UU.).

### Como hago un reclamo por un EMS perdido?

Presenta el reclamo en cualquier oficina de Serpost dentro de los 6 meses de la fecha de envio con tu recibo original.

## Get Help from Serpost

- **Help**: https://www.serpost.com.pe/Cliente/SegumientoLinea

## About Serpost

Serpost fue creada en 1994 mediante decreto ley como empresa estatal de derecho privado. Heredera del servicio postal del Peru, Serpost es miembro de la UPU y de la Union Postal de las Americas, Espana y Portugal (UPAEP). La empresa maneja millones de envios anuales y es esencial para la comunicacion postal en las zonas mas remotas del Peru.

## Sources

- [Serpost official website](https://www.serpost.com.pe), Serpost
- [Serpost official tracking page](https://www.serpost.com.pe/Cliente/SegumientoLinea), Serpost