Saudi Post, now rebranded as SPL (Saudi Post and Logistics Company), is Saudi Arabia's national postal operator and an increasingly important logistics company in one of the Middle East's largest e-commerce markets. Saudi Arabia's Vision 2030 economic reform programme has driven major investment in postal infrastructure and last-mile delivery technology. Whether you are tracking an international EMS parcel or a domestic SPL delivery, this guide covers how to use Saudi Post's tracking portal and understand your tracking number.
Track SPL Package
Track your Saudi Post (SPL) or Wasl parcel online. Enter your Saudi Post tracking number for real-time delivery status on domestic and international mail from Saudi Arabia.
SPL Tracking
Key facts about SPL
Saudi Post (now SPL -
Saudi Post (now SPL - Saudi Post and Logistics Company) is Saudi Arabia's national postal and logistics operator.
EMS tracking uses UPU S10
EMS tracking uses UPU S10 format ending in SA.
SPL operates over 600 post
SPL operates over 600 post offices and delivery hubs across Saudi Arabia and has rebranded as a modern logistics company.
Saudi Arabia's Vision 2030 has
Saudi Arabia's Vision 2030 has driven significant investment in postal and last-mile delivery infrastructure.
SPL Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Preparing for Shipment | The shipment is being prepared and registered at a Saudi Post (SPL) facility. Label has been created and the item is entering the logistics system. | Monitor the next scan event. |
| Shipment Accepted | The item has been physically received and scanned at an SPL acceptance point. | Monitor the next scan event. |
| Processing at Sorting Center | The package is being sorted at an SPL facility for routing toward its destination. | Monitor the next scan event. |
| In Transit | The shipment is moving between SPL facilities or is being transported to the destination city or country. | Monitor the next scan event. |
| Export customs clearance | The shipment is being processed through Saudi export customs before leaving the Kingdom. | Monitor the next scan event. |
| Departed from Saudi Arabia | The international shipment has left Saudi Arabia and is en route to the destination country. | Monitor the next scan event. |
SPL Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
character
2 letters + 9 digits + SA
Standard UPU S10 format. SA suffix indicates Saudi Arabia. E prefix = EMS.
character alphanumeric
3-5 letters + 10-12 digits
Domestic Saudi Post shipments use this longer alphanumeric format.
character
R + 1 letter + 9 digits + SA
R prefix for registered packets up to 2 kg from Saudi Arabia.
character
C + 1 letter + 9 digits + SA
C prefix for standard parcels up to 20 kg.
How to Track a SPL Package
Follow these steps to get real-time status on any SPL shipment.
Track your Saudi Post / SPL parcel at splonline.com.sa by navigating to the tracking section. Enter your tracking number (e.g., EE123456785SA for EMS) and press Track
The tracking page shows the current status and available scan events. SPL also provides tracking via the SPL mobile app (iOS and Android) and SMS notifications for registered users
For international outbound EMS, tracking within Saudi Arabia is provided; after handover to the destination postal operator, use the same UPU S10 number on the destination country's postal website
Common SPL Tracking Problems
Expand each issue for the cause, what to do, and when to call SPL directly.
No tracking updates or tracking number not found
Cause
The tracking number may have been entered incorrectly, or the shipment has not yet been scanned. SPL tracking numbers must be 13+ characters.
What to do
Verify the number is at least 13 characters. Try again 24 hours after the expected dispatch date. Contact the sender for the correct number.
Escalate when
Call SPL at 19992 or email info@saudipost.sa if the number remains unfound 48 hours after dispatch.
Package stuck in transit with no updates for several days
Cause
Delays can occur due to customs inspections, high shipment volumes, or weather events affecting transport links.
What to do
Allow extra time during national holidays (Eid al-Fitr, Eid al-Adha) when SPL volumes are extremely high. Check for service alerts at splonline.com.sa.
Escalate when
Contact SPL at 19992 if there are no updates for more than 7 business days.
Delivered status shown but package not received
Cause
Package may have been left at a neighbour's address, building reception, or handed to a family member.
What to do
Check with neighbours and building management. Contact SPL immediately with your tracking number to request proof of delivery.
Escalate when
File a formal investigation request with SPL at splonline.com.sa if unresolved within 48 hours.
International customs delays for outbound packages
Cause
Saudi export customs may inspect packages containing food products, electronics, or items with restricted export rules.
What to do
Ensure all customs declarations are accurate and items are permitted for export. Keep receipts for declared values.
Escalate when
Contact SPL for guidance on resolving Saudi export customs holds if the package has not cleared within 5 business days.
SPL Shipping Services Compared
Compare SPL service tiers and their typical delivery windows side by side.
Service options
SPL services include Domestic Express Delivery
Everyday shipping Transit times vary by route
EMS International
Cross-border shipments Customs and route variability
Registered Mail
Everyday shipping Transit times vary by route
Standard Parcel Post
Everyday shipping Transit times vary by route
Wasl (last-mile e-commerce delivery)
Everyday shipping Transit times vary by route
SPL Delivery Times by Service
Within Riyadh/Jeddah/Dammam
1-3 business days
1-3 business days
Within Saudi Arabia (major cities)
2-5 business days
2-5 business days
Remote areas
5-10 business days
5-10 business days
EMS to USA/Europe
7-14 business days
7-14 business days
EMS to GCC countries
3-7 business days
3-7 business days
EMS to Asia
5-12 business days
5-12 business days
SPL Tracking FAQs
Answers to the most frequently asked questions about SPL tracking and delivery.
01 How do I track my Saudi Post EMS parcel?
Go to splonline.com.sa, navigate to tracking, enter your UPU S10 number (e.g., EE123456785SA), and press Track.
02 What is Wasl?
Wasl is SPL's last-mile delivery service targeting e-commerce deliveries in Saudi Arabia, offering home delivery tracking and proof of delivery.
03 My international parcel is held at Saudi customs. What should I do?
Saudi Customs (ZATCA) may hold parcels for duty assessment. Contact SPL at 920002520 or your nearest post office for assistance with customs clearance.
04 How long does Saudi Post EMS take to Europe?
EMS from Saudi Arabia to European destinations typically takes 7-14 business days, not including customs clearance.
05 Does Saudi Post deliver to residential addresses?
Saudi Post is expanding home delivery, but historically many deliveries have been to P.O. boxes. The Wasl service is improving last-mile residential delivery coverage.
Get Help from SPL
If the latest scan still does not make sense, contact SPL directly with your tracking number ready.
About SPL
The postal service in Saudi Arabia was established in 1926 during the reign of King Abdulaziz. Saudi Post was formalised as a government agency and later corporatised as Saudi Post Company. The rebranding to SPL (Saudi Post and Logistics Company) in recent years reflects the company's transformation under Vision 2030 into a broader logistics and e-commerce delivery provider. SPL is investing in automated sorting facilities, electric delivery vehicles, and digital tracking infrastructure to modernise Saudi Arabia's parcel delivery ecosystem.
- Official site
- https://splonline.com.sa/
- Track packages
- https://splonline.com.sa/en/national-track
- Support portal
- Open support →
- Network type
- National Post
- Country
- SA
- Region
- middle east
- Coverage
- SPL covers all regions of Saudi Arabia including major cities, towns, and remote areas. International EMS and registered mail services reach over 200 countries through UPU partnerships.
- Last verified
- Apr 4, 2026
Referenced sources