# SPL Tracking: Complete Guide

> Track your Saudi Post (SPL) or Wasl parcel online. Enter your Saudi Post tracking number for real-time delivery status on domestic and international mail from Saudi Arabia.

- **URL**: https://trackingadvice.com/carriers/saudi-post/
- **Carrier website**: https://splonline.com.sa/
- **Region**: middle east
- **Last verified**: 2026-04-04

Saudi Post, now rebranded as SPL (Saudi Post and Logistics Company), is Saudi Arabia's national postal operator and an increasingly important logistics company in one of the Middle East's largest e-commerce markets. Saudi Arabia's Vision 2030 economic reform programme has driven major investment in postal infrastructure and last-mile delivery technology. Whether you are tracking an international EMS parcel or a domestic SPL delivery, this guide covers how to use Saudi Post's tracking portal and understand your tracking number.

## Quick facts

| Fact | Detail |
| --- | --- |
| Saudi Post (now SPL - | Saudi Post (now SPL - Saudi Post and Logistics Company) is Saudi Arabia's national postal and logistics operator. |
| EMS tracking uses UPU S10 | EMS tracking uses UPU S10 format ending in SA. |
| SPL operates over 600 post | SPL operates over 600 post offices and delivery hubs across Saudi Arabia and has rebranded as a modern logistics company. |
| Saudi Arabia's Vision 2030 has | Saudi Arabia's Vision 2030 has driven significant investment in postal and last-mile delivery infrastructure. |

## SPL Tracking Number Formats

| Service | Format | Example | Notes |
| --- | --- | --- | --- |
| character | 2 letters + 9 digits + SA |  | Standard UPU S10 format. SA suffix indicates Saudi Arabia. E prefix = EMS. |
| character alphanumeric | 3-5 letters + 10-12 digits |  | Domestic Saudi Post shipments use this longer alphanumeric format. |
| character | R + 1 letter + 9 digits + SA |  | R prefix for registered packets up to 2 kg from Saudi Arabia. |
| character | C + 1 letter + 9 digits + SA |  | C prefix for standard parcels up to 20 kg. |

## How to Track a SPL Package

1. **Track your Saudi Post / SPL parcel at splonline.com.sa by navigating to the tracking section. Enter your tracking number (e.g., EE123456785SA for EMS) and press Track**: Track your Saudi Post / SPL parcel at splonline.com.sa by navigating to the tracking section. Enter your tracking number (e.g., EE123456785SA for EMS) and press Track.
2. **The tracking page shows the current status and available scan events. SPL also provides tracking via the SPL mobile app (iOS and Android) and SMS notifications for registered users**: The tracking page shows the current status and available scan events. SPL also provides tracking via the SPL mobile app (iOS and Android) and SMS notifications for registered users.
3. **For international outbound EMS, tracking within Saudi Arabia is provided; after handover to the destination postal operator, use the same UPU S10 number on the destination country's postal website**: For international outbound EMS, tracking within Saudi Arabia is provided; after handover to the destination postal operator, use the same UPU S10 number on the destination country's postal website.

## SPL Tracking Statuses Explained

| Status | Meaning | What to do |
| --- | --- | --- |
| Preparing for Shipment | The shipment is being prepared and registered at a Saudi Post (SPL) facility. Label has been created and the item is entering the logistics system. |  |
| Shipment Accepted | The item has been physically received and scanned at an SPL acceptance point. |  |
| Processing at Sorting Center | The package is being sorted at an SPL facility for routing toward its destination. |  |
| In Transit | The shipment is moving between SPL facilities or is being transported to the destination city or country. |  |
| Export customs clearance | The shipment is being processed through Saudi export customs before leaving the Kingdom. |  |
| Departed from Saudi Arabia | The international shipment has left Saudi Arabia and is en route to the destination country. |  |

## SPL Shipping Services Compared

| Option | Best for | Main tradeoff | Typical cost |
| --- | --- | --- | --- |
| SPL services include Domestic Express Delivery | Everyday shipping | Transit times vary by route | Quote-based |
| EMS International | Cross-border shipments | Customs and route variability | Quote-based |
| Registered Mail | Everyday shipping | Transit times vary by route | Quote-based |
| Standard Parcel Post | Everyday shipping | Transit times vary by route | Quote-based |
| Wasl (last-mile e-commerce delivery) | Everyday shipping | Transit times vary by route | Quote-based |

## SPL Delivery Times by Service

| Service | Time | Geography | Notes |
| --- | --- | --- | --- |
| Within Riyadh/Jeddah/Dammam | 1-3 days |  | 1-3 business days |
| Within Saudi Arabia (major cities) | 2-5 days |  | 2-5 business days |
| Remote areas | 5-10 days |  | 5-10 business days |
| EMS to USA/Europe | 7-14 days |  | 7-14 business days |
| EMS to GCC countries | 3-7 days |  | 3-7 business days |
| EMS to Asia | 5-12 days |  | 5-12 business days |

## Common SPL Tracking Problems

| Issue | Cause | What to do | When to escalate |
| --- | --- | --- | --- |
| No tracking updates or tracking number not found | The tracking number may have been entered incorrectly, or the shipment has not yet been scanned. SPL tracking numbers must be 13+ characters. | Verify the number is at least 13 characters. Try again 24 hours after the expected dispatch date. Contact the sender for the correct number. | Call SPL at 19992 or email info@saudipost.sa if the number remains unfound 48 hours after dispatch. |
| Package stuck in transit with no updates for several days | Delays can occur due to customs inspections, high shipment volumes, or weather events affecting transport links. | Allow extra time during national holidays (Eid al-Fitr, Eid al-Adha) when SPL volumes are extremely high. Check for service alerts at splonline.com.sa. | Contact SPL at 19992 if there are no updates for more than 7 business days. |
| Delivered status shown but package not received | Package may have been left at a neighbour's address, building reception, or handed to a family member. | Check with neighbours and building management. Contact SPL immediately with your tracking number to request proof of delivery. | File a formal investigation request with SPL at splonline.com.sa if unresolved within 48 hours. |
| International customs delays for outbound packages | Saudi export customs may inspect packages containing food products, electronics, or items with restricted export rules. | Ensure all customs declarations are accurate and items are permitted for export. Keep receipts for declared values. | Contact SPL for guidance on resolving Saudi export customs holds if the package has not cleared within 5 business days. |

## SPL Tracking FAQs

### How do I track my Saudi Post EMS parcel?

Go to splonline.com.sa, navigate to tracking, enter your UPU S10 number (e.g., EE123456785SA), and press Track.

### What is Wasl?

Wasl is SPL's last-mile delivery service targeting e-commerce deliveries in Saudi Arabia, offering home delivery tracking and proof of delivery.

### My international parcel is held at Saudi customs. What should I do?

Saudi Customs (ZATCA) may hold parcels for duty assessment. Contact SPL at 920002520 or your nearest post office for assistance with customs clearance.

### How long does Saudi Post EMS take to Europe?

EMS from Saudi Arabia to European destinations typically takes 7-14 business days, not including customs clearance.

### Does Saudi Post deliver to residential addresses?

Saudi Post is expanding home delivery, but historically many deliveries have been to P.O. boxes. The Wasl service is improving last-mile residential delivery coverage.

## Get Help from SPL

- **Help**: https://splonline.com.sa/

## About SPL

The postal service in Saudi Arabia was established in 1926 during the reign of King Abdulaziz. Saudi Post was formalised as a government agency and later corporatised as Saudi Post Company. The rebranding to SPL (Saudi Post and Logistics Company) in recent years reflects the company's transformation under Vision 2030 into a broader logistics and e-commerce delivery provider. SPL is investing in automated sorting facilities, electric delivery vehicles, and digital tracking infrastructure to modernise Saudi Arabia's parcel delivery ecosystem.

## Sources

- [SPL official tracking page](https://splonline.com.sa/), Saudi Post (SPL)
- [SPL official website](https://splonline.com.sa/), Saudi Post (SPL)