Track Polonez Package

Track your Polonez Parcel Service shipment. Enter your Polonez tracking number for real-time delivery status on Polish parcel service international shipments.

Polonez Tracking

Polonez Parcel Service is a specialist Polish courier connecting the large Polish community in the UK and Ireland with families and businesses in Poland. Founded to serve the Polish diaspora, Polonez has become one of the most trusted names for Poland-UK parcel shipping, offering affordable door-to-door collection and delivery. This guide explains how to track your Polonez parcel, understand tracking events, and resolve delivery issues.

Key facts about Polonez

Polonez is a Polish parcel

Polonez is a Polish parcel forwarding and courier service that specialises in shipments between Poland and the UK, Ireland, and other European destinations.

Tracking

Tracking numbers are alphanumeric.

Polonez is especially popular with

Polonez is especially popular with the Polish diaspora in the UK who send parcels to family in Poland.

The service offers door-to-door collection

The service offers door-to-door collection and delivery across the UK and Poland.

Polonez Tracking Statuses Explained

Use the last visible scan to decide whether to wait, track more closely, or escalate.

Status	What it means	What to do next
Order Received	The parcel has been registered in the Polonez system and is awaiting collection from the drop-off location.	Monitor the next scan event.
Shipment Picked Up	The parcel has been collected from the sender or a Polonez drop-off point and is heading to the sorting facility.	Monitor the next scan event.
In Transit	The parcel is actively moving through the Polonez network toward Poland or the destination country via international air freight.	Monitor the next scan event.
In Transit to Return	The parcel is on its way back to the sender after a failed delivery or return request.	Contact Polonez support to clarify the return reason and arrange re-delivery if applicable.
Customs Clearance	The parcel is being processed by customs in Poland or the destination country. EU import rules apply for parcels from outside the EU.	Ensure the recipient is available to pay any applicable import duties if requested.
With Last-Mile Carrier	The parcel has been handed to a local last-mile partner (GLS, DPD, FedEx, KAREX, or POLSPED PACZKA) for final delivery in Poland/Europe.	Monitor the next scan event.

Can't find your status? Use the full status decoder to translate unclear carrier scan events.

Polonez Tracking Number Formats

Identify your tracking number type before entering it into the search box above.

Polonez (new system)

POL031MP009843

Alphanumeric: 'POL' + 3 digits + 'MP' + 6 digits.

New tracking system. Enter the full label number. Status may only appear after parcel reaches main hub.

Polonez (legacy formats)

PIE000MP005790

Various formats: 'PIE' + digits + 'MP' + digits, or short numeric IDs, or UPU S10 format.

Legacy parcels may use older format. Also seen: M6100426, CV822690193US.

How to Track a Polonez Package

Follow these steps to get real-time status on any Polonez shipment.

Track your Polonez parcel on the Polonez website (polonezparcelservice.com) by clicking 'Track your parcel' and entering your tracking number. The tracking page shows the collection status, transit updates, and delivery confirmation
Polonez sends SMS notifications to the sender and recipient at key milestones
Find your Polonez tracking number
Locate your Polonez tracking number on your shipping confirmation email, order receipt, or shipping label.
Go to the tracking page
Visit https://www.polonezparcelservice.com/en/tracking and enter your tracking number in the search field.

Common Polonez Tracking Problems

Expand each issue for the cause, what to do, and when to call Polonez directly.

No tracking until parcel reaches main hub

Cause

Drop-off locations without new tracking technology do not log the parcel until it arrives at Polonez's main US sorting facility.

What to do

Wait up to 5 business days after drop-off for the first tracking event to appear.

Escalate when

Contact Polonez if no status appears after 7 business days.

Long transit time US to Poland

Cause

International air freight from the US to Poland plus last-mile delivery typically takes 7-21 business days total.

What to do

Monitor both the Polonez tracking and the last-mile carrier tracking (GLS, DPD, etc.) separately.

Escalate when

Contact Polonez if delivery has not occurred within 30 business days.

EU import customs duties

Cause

Parcels from the US entering Poland/EU may be subject to VAT and customs duties.

What to do

Inform the recipient to expect a customs notification and pay applicable duties promptly.

Escalate when

If parcel is returned due to unpaid duties, contact Polonez to arrange re-shipment.

Last-mile carrier handoff causes tracking gaps

Cause

Polonez uses GLS, DPD, FedEx, KAREX, or POLSPED PACZKA for final delivery, and the handoff can cause a temporary gap in tracking.

What to do

Use the last-mile carrier's tracking number (if provided) to follow the final delivery stage on that carrier's portal.

Escalate when

If last-mile carrier shows 'delivered' but recipient has not received, contact the last-mile carrier directly, then Polonez.