# OnTrac Tracking: How to Track Your Package

> Track your OnTrac parcel in the Western USA. Enter your OnTrac tracking number for real-time delivery status, scan history, and estimated delivery times.

- **URL**: https://trackingadvice.com/carriers/ontrac/
- **Carrier website**: https://www.ontrac.com/
- **Region**: north america
- **Last verified**: 2026-04-01

OnTrac is one of the USA's largest regional parcel carriers, specialising in fast, cost-effective delivery across eight western states. Founded in 1991 in Sacramento, California, OnTrac has built a dense hub-and-spoke network that allows it to offer next-day delivery at competitive rates for e-commerce shipments within its service area. If you have received a parcel from a major retailer in California, Arizona, Nevada, or other western states, there is a good chance OnTrac handled the final delivery. This guide explains how OnTrac tracking works and how to resolve any delivery issues.

## Quick facts

| Fact | Detail |
| --- | --- |
| OnTrac is a regional parcel | OnTrac is a regional parcel carrier serving 8 western US states: California, Arizona, Nevada, Oregon, Washington, Utah, Colorado, and Idaho. |
| OnTrac tracking | OnTrac tracking numbers are 22 characters starting with 'C'. |
| OnTrac is used by major | OnTrac is used by major e-commerce retailers as a cost-effective last-mile delivery solution in the western US, often resulting in faster delivery times than national carriers in this region. |

## OnTrac Tracking Number Formats

| Service | Format | Example | Notes |
| --- | --- | --- | --- |
| OnTrac standard (letter + 14 digits) | 1 letter + 14 digits | D10014055137597 | Most common format; letter prefix indicates service type. |
| OnTrac alphanumeric (15-character) | 1 digit or letter + 14 alphanumeric characters | 1LSCZM300293DG8 | Used for certain shipper integrations. |

## How to Track a OnTrac Package

1. **Track your OnTrac parcel by visiting ontrac.com and clicking 'Track' in the navigation. Enter your 22-character tracking number and press Track**: Track your OnTrac parcel by visiting ontrac.com and clicking 'Track' in the navigation. Enter your 22-character tracking number and press Track.
2. **The results page shows the current status, all scan events with timestamps and city locations, and the estimated delivery date. OnTrac sends automated email notifications for shipment creation, out-for-delivery, and delivered events**: The results page shows the current status, all scan events with timestamps and city locations, and the estimated delivery date. OnTrac sends automated email notifications for shipment creation, out-for-delivery, and delivered events.
3. **Retailers shipping with OnTrac typically show OnTrac tracking status directly in their order tracking pages. The OnTrac mobile app (iOS and Android) provides the same tracking functionality**: Retailers shipping with OnTrac typically show OnTrac tracking status directly in their order tracking pages. The OnTrac mobile app (iOS and Android) provides the same tracking functionality.

## OnTrac Tracking Statuses Explained

| Status | Meaning | What to do |
| --- | --- | --- |
| Order Information Created | OnTrac has received shipment details and a tracking label has been generated, but the parcel has not yet been physically accepted. |  |
| Pending | The shipment is awaiting pickup by OnTrac or the sender has not yet dropped it off. |  |
| Package Received at Facility | The parcel has been received and scanned at an OnTrac facility. This status may appear multiple times as the parcel moves between facilities. |  |
| In Transit | The parcel is moving through the OnTrac network between regional facilities. |  |
| Out for Delivery | The parcel is on a delivery vehicle and will arrive at the recipient's address today. |  |
| Delivered | The parcel has been successfully delivered to the recipient's address. |  |

## OnTrac Shipping Services Compared

| Option | Best for | Main tradeoff | Typical cost |
| --- | --- | --- | --- |
| OnTrac services include Ground (standard 1-5 day ground delivery within the 8-st | Budget domestic parcels | Slower than air options | Quote-based |
| OnTrac Direct (next-day delivery) | Everyday shipping | Transit times vary by route | Quote-based |
| and Parcel Return service. The company also offers API integration for shippers | Everyday shipping | Transit times vary by route | Quote-based |
| allowing automated label generation | Everyday shipping | Transit times vary by route | Quote-based |
| tracking webhooks | Everyday shipping | Transit times vary by route | Quote-based |

## OnTrac Delivery Times by Service

| Service | Time | Geography | Notes |
| --- | --- | --- | --- |
| Within California (major cities) | 1 day |  | next day |
| California to Arizona/Nevada | 1-2 days |  | 1-2 days |
| Cross-region within the 8 states | 1-3 days |  | 1-3 days |

## Common OnTrac Tracking Problems

| Issue | Cause | What to do | When to escalate |
| --- | --- | --- | --- |
| Tracking shows 'Label Created' with no further update | OnTrac has not yet physically received the parcel from the sender. | Wait 24-48 hours for the first facility scan to appear. Contact the sender to confirm the parcel has been handed over. | If no scan appears after 3 business days of shipment creation, contact OnTrac at (302) 246-7136. |
| Tracking stops updating mid-transit | Packages in rural or underserved areas may have fewer intermediate scans; 24-48 hour update gaps are common. | Wait 48 hours; check if the destination is a remote area with limited OnTrac service. | If no update for more than 5 business days, contact OnTrac customer service. |
| Failed delivery attempt with no redelivery scheduled | Recipient absent or address access problem; OnTrac driver unable to complete delivery. | Check tracking for the next attempt date. For a second failure, contact OnTrac to arrange pickup from the local depot. | If two attempts fail and parcel is returned to sender, contact the sender to arrange resend. |
| Package shows delivered but not received | Left at door, porch, or with a neighbour without direct handover. | Check around the property, with neighbours, and building management. Contact OnTrac to request proof-of-delivery photo. | If no photo or incorrect delivery location shown, file a missing parcel claim within 7 days of the delivery date. |

## OnTrac Tracking FAQs

### How do I track my OnTrac parcel?

Go to ontrac.com, click 'Track', enter your 22-character tracking number starting with 'C', and press Track.

### What states does OnTrac deliver to?

OnTrac delivers to California, Arizona, Nevada, Oregon, Washington, Utah, Colorado, and Idaho only.

### My OnTrac parcel shows 'Delivered' but I did not receive it. What should I do?

Check with neighbours and your building management office first. Then contact the retailer who shipped the parcel, or OnTrac support at ontrac.com if you are the direct shipper.

### How fast is OnTrac delivery?

OnTrac typically delivers within 1-3 business days within its 8-state service area. Next-day delivery is available for many western US origin-destination pairs.

### Why did a retailer use OnTrac instead of UPS or FedEx?

Many retailers use OnTrac for western US deliveries because it offers faster delivery times at lower cost than national carriers within OnTrac's 8-state service area.

## Get Help from OnTrac

- **Help**: https://www.ontrac.com/
- **Guide**: [how to reach OnTrac by chat and text](https://trackingadvice.com/ontrac-customer-service/)

## About OnTrac

OnTrac was founded in 1991 as California Overnight, a courier service focused on next-day delivery within California. The company expanded into adjacent western states throughout the 1990s and 2000s and rebranded as OnTrac in 2009 to reflect its multi-state service area. OnTrac is privately held and headquartered in Chandler, Arizona. The company has positioned itself as the regional carrier of choice for western US e-commerce delivery, competing with UPS, FedEx, and USPS on speed and cost within its service territory. OnTrac has invested heavily in automation and route optimization technology.

## Sources

- [OnTrac official website](https://www.ontrac.com/), OnTrac
- [OnTrac tracking page](https://www.ontrac.com/tracking/), OnTrac
- [OnTrac FAQ](https://www.ontrac.com/faq/), OnTrac
- [OnTrac contact page](https://www.ontrac.com/contact/), OnTrac