OnTrac is one of the USA's largest regional parcel carriers, specialising in fast, cost-effective delivery across eight western states. Founded in 1991 in Sacramento, California, OnTrac has built a dense hub-and-spoke network that allows it to offer next-day delivery at competitive rates for e-commerce shipments within its service area. If you have received a parcel from a major retailer in California, Arizona, Nevada, or other western states, there is a good chance OnTrac handled the final delivery. This guide explains how OnTrac tracking works and how to resolve any delivery issues.
Track OnTrac Package
Track your OnTrac parcel in the Western USA. Enter your OnTrac tracking number for real-time delivery status, scan history, and estimated delivery times.
OnTrac Tracking
Key facts about OnTrac
OnTrac is a regional parcel
OnTrac is a regional parcel carrier serving 8 western US states: California, Arizona, Nevada, Oregon, Washington, Utah, Colorado, and Idaho.
OnTrac tracking
OnTrac tracking numbers are 22 characters starting with 'C'.
OnTrac is used by major
OnTrac is used by major e-commerce retailers as a cost-effective last-mile delivery solution in the western US, often resulting in faster delivery times than national carriers in this region.
OnTrac Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Order Information Created | OnTrac has received shipment details and a tracking label has been generated, but the parcel has not yet been physically accepted. | Monitor the next scan event. |
| Pending | The shipment is awaiting pickup by OnTrac or the sender has not yet dropped it off. | Monitor the next scan event. |
| Package Received at Facility | The parcel has been received and scanned at an OnTrac facility. This status may appear multiple times as the parcel moves between facilities. | Monitor the next scan event. |
| In Transit | The parcel is moving through the OnTrac network between regional facilities. | Monitor the next scan event. |
| Out for Delivery | The parcel is on a delivery vehicle and will arrive at the recipient's address today. | Monitor the next scan event. |
| Delivered | The parcel has been successfully delivered to the recipient's address. | Monitor the next scan event. |
OnTrac Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
OnTrac standard (letter + 14 digits)
D100140551375971 letter + 14 digits
Most common format; letter prefix indicates service type.
OnTrac alphanumeric (15-character)
1LSCZM300293DG81 digit or letter + 14 alphanumeric characters
Used for certain shipper integrations.
How to Track a OnTrac Package
Follow these steps to get real-time status on any OnTrac shipment.
Track your OnTrac parcel by visiting ontrac.com and clicking 'Track' in the navigation. Enter your 22-character tracking number and press Track
The results page shows the current status, all scan events with timestamps and city locations, and the estimated delivery date. OnTrac sends automated email notifications for shipment creation, out-for-delivery, and delivered events
Retailers shipping with OnTrac typically show OnTrac tracking status directly in their order tracking pages. The OnTrac mobile app (iOS and Android) provides the same tracking functionality
Common OnTrac Tracking Problems
Expand each issue for the cause, what to do, and when to call OnTrac directly.
Tracking shows 'Label Created' with no further update
Cause
OnTrac has not yet physically received the parcel from the sender.
What to do
Wait 24-48 hours for the first facility scan to appear. Contact the sender to confirm the parcel has been handed over.
Escalate when
If no scan appears after 3 business days of shipment creation, contact OnTrac at (302) 246-7136.
Tracking stops updating mid-transit
Cause
Packages in rural or underserved areas may have fewer intermediate scans; 24-48 hour update gaps are common.
What to do
Wait 48 hours; check if the destination is a remote area with limited OnTrac service.
Escalate when
If no update for more than 5 business days, contact OnTrac customer service.
Failed delivery attempt with no redelivery scheduled
Cause
Recipient absent or address access problem; OnTrac driver unable to complete delivery.
What to do
Check tracking for the next attempt date. For a second failure, contact OnTrac to arrange pickup from the local depot.
Escalate when
If two attempts fail and parcel is returned to sender, contact the sender to arrange resend.
Package shows delivered but not received
Cause
Left at door, porch, or with a neighbour without direct handover.
What to do
Check around the property, with neighbours, and building management. Contact OnTrac to request proof-of-delivery photo.
Escalate when
If no photo or incorrect delivery location shown, file a missing parcel claim within 7 days of the delivery date.
OnTrac Shipping Services Compared
Compare OnTrac service tiers and their typical delivery windows side by side.
Service options
OnTrac services include Ground (standard 1-5 day ground delivery within the 8-st
Budget domestic parcels Slower than air options
OnTrac Direct (next-day delivery)
Everyday shipping Transit times vary by route
and Parcel Return service. The company also offers API integration for shippers
Everyday shipping Transit times vary by route
allowing automated label generation
Everyday shipping Transit times vary by route
tracking webhooks
Everyday shipping Transit times vary by route
OnTrac Delivery Times by Service
Within California (major cities)
1 business day
next day
California to Arizona/Nevada
1-2 business days
1-2 days
Cross-region within the 8 states
1-3 business days
1-3 days
OnTrac Tracking FAQs
Answers to the most frequently asked questions about OnTrac tracking and delivery.
01 How do I track my OnTrac parcel?
Go to ontrac.com, click 'Track', enter your 22-character tracking number starting with 'C', and press Track.
02 What states does OnTrac deliver to?
OnTrac delivers to California, Arizona, Nevada, Oregon, Washington, Utah, Colorado, and Idaho only.
03 My OnTrac parcel shows 'Delivered' but I did not receive it. What should I do?
Check with neighbours and your building management office first. Then contact the retailer who shipped the parcel, or OnTrac support at ontrac.com if you are the direct shipper.
04 How fast is OnTrac delivery?
OnTrac typically delivers within 1-3 business days within its 8-state service area. Next-day delivery is available for many western US origin-destination pairs.
05 Why did a retailer use OnTrac instead of UPS or FedEx?
Many retailers use OnTrac for western US deliveries because it offers faster delivery times at lower cost than national carriers within OnTrac's 8-state service area.
Get Help from OnTrac
If the latest scan still does not make sense, contact OnTrac directly with your tracking number ready.
About OnTrac
OnTrac was founded in 1991 as California Overnight, a courier service focused on next-day delivery within California. The company expanded into adjacent western states throughout the 1990s and 2000s and rebranded as OnTrac in 2009 to reflect its multi-state service area. OnTrac is privately held and headquartered in Chandler, Arizona. The company has positioned itself as the regional carrier of choice for western US e-commerce delivery, competing with UPS, FedEx, and USPS on speed and cost within its service territory. OnTrac has invested heavily in automation and route optimization technology.
- Official site
- https://www.ontrac.com/
- Track packages
- https://www.ontrac.com/tracking/
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- US
- Region
- north america
- Coverage
- OnTrac delivers exclusively within eight western US states: California, Arizona, Nevada, Oregon, Washington, Utah, Colorado, and Idaho. The service area covers both urban and suburban addresses. OnTrac does not offer service outside these states.
- Last verified
- Apr 1, 2026
Referenced sources