Track Ninja Van Package

Track your Ninja Van parcels in real time across Southeast Asia. Get live updates on delivery status, estimated arrival times, and Ninja Van tracking number formats.

Ninja Van Tracking

Ninja Van has grown from a Singapore startup into Southeast Asia's most-used last-mile delivery network, serving millions of parcels daily across six countries. Whether you are a marketplace seller shipping consumer electronics or a small business delivering fashion apparel, Ninja Van's tech-driven approach means your customers receive real-time notifications, photo proof of delivery, and easy rescheduling. This guide explains how to read your Ninja Van tracking number, how to use the live tracking portal, and what to do if your parcel is delayed.

Key facts about Ninja Van

Ninja Van is one of

Ninja Van is one of Southeast Asia's largest last-mile logistics providers, operating across Singapore, Malaysia, Indonesia, Thailand, Philippines, and Vietnam.

Tracking

Tracking numbers typically begin with 'NV' followed by digits and a country code suffix.

The Ninja Van dashboard and

The Ninja Van dashboard and mobile app provide real-time delivery updates, proof-of-delivery photos, and flexible rescheduling options.

Ninja Van is heavily used

Ninja Van is heavily used by e-commerce platforms including Lazada, Shopee, and Zalora.

Ninja Van Tracking Statuses Explained

Use the last visible scan to decide whether to wait, track more closely, or escalate.

Status	What it means	What to do next
Pending Handover to Ninja Van	The seller has created the booking but has not yet handed the parcel to Ninja Van. The parcel is still with the shipper.	Contact the seller if this status persists beyond the agreed handover date.
Pending Pickup	Ninja Van has been notified of the shipment and is scheduled to collect it from the seller, but pickup has not yet occurred.	Monitor the next scan event.
Van En-Route to Pickup	A Ninja Van driver has been dispatched and is on the way to collect the parcel from the sender.	Monitor the next scan event.
Pickup Successful	The parcel has been collected from the sender and is now officially in Ninja Van's network, moving through their warehouse and sorting system.	Monitor the next scan event.
Pickup Failed	Ninja Van attempted to collect the parcel from the seller but was unable to do so. The seller will be contacted to arrange another pickup.	If you are the sender, check NinjaChat or your seller portal for next steps.
Arrived at Sorting Facility	The parcel has reached a Ninja Van warehouse or sorting centre closest to the delivery address and is being sorted for the final delivery leg.	Monitor the next scan event.

Can't find your status? Use the full status decoder to translate unclear carrier scan events.

Ninja Van Tracking Number Formats

Identify your tracking number type before entering it into the search box above.

Ninja Van (All Countries)

NVSGXXXXXXXXXX

Starts with 'NV' followed by a 2-letter country code, then 9-12 digits. Total length typically 13-15 characters.

Country prefixes: NVSG = Singapore, NVMY = Malaysia, NVID = Indonesia, NVTH = Thailand, NVPH = Philippines, NVVN = Vietnam. Some older or shipper-generated IDs may differ.

How to Track a Ninja Van Package

Follow these steps to get real-time status on any Ninja Van shipment.

Visit the Ninja Van website (ninjavan.co) and click 'Track' in the navigation bar. Enter your tracking number in the search box and press Track
The results page displays the current parcel status, last scan location, estimated delivery date, and a full scan history. Alternatively, download the Ninja Van mobile app (iOS and Android), navigate to 'Track Parcel', and enter or scan your tracking number
Recipients also receive real-time SMS and push notifications for key events: Parcel Picked Up, In Transit, Out for Delivery, and Delivered (with photo proof). Merchants using the Shipper Dashboard can view all active shipments in a single list view with filtering and export options

Common Ninja Van Tracking Problems

Expand each issue for the cause, what to do, and when to call Ninja Van directly.

Tracking shows 'Delivered' but parcel not received

Cause

Parcel may have been left with a neighbour, building guard, or at the door without a signature. Occasional mis-delivery also occurs.

What to do

Check with family members, neighbours, building reception, or security guard. Verify the delivery address on your order. Contact Ninja Van via NinjaChat with your tracking number.

Escalate when

If the parcel is not located within 24 hours of the delivered timestamp, file a formal report with Ninja Van support and notify the seller.

Fake or incorrect delivery attempt - rider did not actually come

Cause

Some delivery riders have been reported to log a failed attempt without actually visiting, including uploading incorrect proof-of-delivery photos.

What to do

File a complaint via NinjaChat immediately, including the time of the supposed attempt. Provide screenshots if the address is correct.

Escalate when

Escalate to Ninja Van's escalation team if the issue recurs or if the parcel is not resheduled within 1 business day.

Parcel stuck on 'Arrived at Sorting Facility' for multiple days

Cause

High shipment volumes, public holidays, or operational backlogs at the sorting hub can delay parcel progression.

What to do

Allow 1-2 extra business days during peak periods or after public holidays. Use NinjaChat to request a status update if no movement after 3 business days.

Escalate when

If the parcel has not moved for more than 5 business days, ask the seller to initiate a formal trace investigation.

Delivery failed three times - parcel being returned to sender

Cause

Recipient was unavailable or unreachable on all three delivery attempts. After 3 attempts Ninja Van returns the parcel.

What to do

Contact the seller immediately to arrange alternative delivery options, such as redirecting to a PUDO point before the parcel is returned.

Escalate when

Once the return-to-sender status is confirmed, the seller must initiate a new shipment or refund.