# Ninja Van Tracking: How to Track Your Package

> Track your Ninja Van parcels in real time across Southeast Asia. Get live updates on delivery status, estimated arrival times, and Ninja Van tracking number formats.

- **URL**: https://trackingadvice.com/carriers/ninja-van/
- **Carrier website**: https://www.ninjavan.co/
- **Region**: asia
- **Last verified**: 2026-04-07

Ninja Van has grown from a Singapore startup into Southeast Asia's most-used last-mile delivery network, serving millions of parcels daily across six countries. Whether you are a marketplace seller shipping consumer electronics or a small business delivering fashion apparel, Ninja Van's tech-driven approach means your customers receive real-time notifications, photo proof of delivery, and easy rescheduling. This guide explains how to read your Ninja Van tracking number, how to use the live tracking portal, and what to do if your parcel is delayed.

## Quick facts

| Fact | Detail |
| --- | --- |
| Ninja Van is one of | Ninja Van is one of Southeast Asia's largest last-mile logistics providers, operating across Singapore, Malaysia, Indonesia, Thailand, Philippines, and Vietnam. |
| Tracking | Tracking numbers typically begin with 'NV' followed by digits and a country code suffix. |
| The Ninja Van dashboard and | The Ninja Van dashboard and mobile app provide real-time delivery updates, proof-of-delivery photos, and flexible rescheduling options. |
| Ninja Van is heavily used | Ninja Van is heavily used by e-commerce platforms including Lazada, Shopee, and Zalora. |

## Ninja Van Tracking Number Formats

| Service | Format | Example | Notes |
| --- | --- | --- | --- |
| Ninja Van (All Countries) | Starts with 'NV' followed by a 2-letter country code, then 9-12 digits. Total length typically 13-15 characters. | NVSGXXXXXXXXXX | Country prefixes: NVSG = Singapore, NVMY = Malaysia, NVID = Indonesia, NVTH = Thailand, NVPH = Philippines, NVVN = Vietnam. Some older or shipper-generated IDs may differ. |

## How to Track a Ninja Van Package

1. **Visit the Ninja Van website (ninjavan.co) and click 'Track' in the navigation bar. Enter your tracking number in the search box and press Track**: Visit the Ninja Van website (ninjavan.co) and click 'Track' in the navigation bar. Enter your tracking number in the search box and press Track.
2. **The results page displays the current parcel status, last scan location, estimated delivery date, and a full scan history. Alternatively, download the Ninja Van mobile app (iOS and Android), navigate to 'Track Parcel', and enter or scan your tracking number**: The results page displays the current parcel status, last scan location, estimated delivery date, and a full scan history. Alternatively, download the Ninja Van mobile app (iOS and Android), navigate to 'Track Parcel', and enter or scan your tracking number.
3. **Recipients also receive real-time SMS and push notifications for key events: Parcel Picked Up, In Transit, Out for Delivery, and Delivered (with photo proof). Merchants using the Shipper Dashboard can view all active shipments in a single list view with filtering and export options**: Recipients also receive real-time SMS and push notifications for key events: Parcel Picked Up, In Transit, Out for Delivery, and Delivered (with photo proof). Merchants using the Shipper Dashboard can view all active shipments in a single list view with filtering and export options.

## Ninja Van Tracking Statuses Explained

| Status | Meaning | What to do |
| --- | --- | --- |
| Pending Handover to Ninja Van | The seller has created the booking but has not yet handed the parcel to Ninja Van. The parcel is still with the shipper. | Contact the seller if this status persists beyond the agreed handover date. |
| Pending Pickup | Ninja Van has been notified of the shipment and is scheduled to collect it from the seller, but pickup has not yet occurred. |  |
| Van En-Route to Pickup | A Ninja Van driver has been dispatched and is on the way to collect the parcel from the sender. |  |
| Pickup Successful | The parcel has been collected from the sender and is now officially in Ninja Van's network, moving through their warehouse and sorting system. |  |
| Pickup Failed | Ninja Van attempted to collect the parcel from the seller but was unable to do so. The seller will be contacted to arrange another pickup. | If you are the sender, check NinjaChat or your seller portal for next steps. |
| Arrived at Sorting Facility | The parcel has reached a Ninja Van warehouse or sorting centre closest to the delivery address and is being sorted for the final delivery leg. |  |

## Ninja Van Shipping Services Compared

| Option | Best for | Main tradeoff | Typical cost |
| --- | --- | --- | --- |
| Ninja Van offers Standard Delivery (2-5 business days depending on the destinati | Everyday shipping | Transit times vary by route | Quote-based |
| Express Delivery (next-day or same-day in select city areas) | Everyday shipping | Transit times vary by route | Quote-based |
| Cross-Border Delivery (for shipments between ASEAN countries) | Everyday shipping | Transit times vary by route | Quote-based |
| Ninja Pack (prepaid flat-rate packaging) | Everyday shipping | Transit times vary by route | Quote-based |
| Ninja Direct (sourcing and fulfillment from China) | Everyday shipping | Transit times vary by route | Quote-based |

## Ninja Van Delivery Times by Service

| Service | Time | Geography | Notes |
| --- | --- | --- | --- |
| Within Singapore | 1-2 days |  | 1-2 business days |
| Within Malaysia (Peninsular) | 1-3 days |  | 1-3 business days |
| East Malaysia (Sabah, Sarawak) | 3-5 days |  | 3-5 business days |
| Within Indonesia (Java) | 2-4 days |  | 2-4 business days |
| Outer islands of Indonesia | 5-10 days |  | 5-10 business days |
| Within Thailand | 2-4 days |  | 2-4 business days |

## Common Ninja Van Tracking Problems

| Issue | Cause | What to do | When to escalate |
| --- | --- | --- | --- |
| Tracking shows 'Delivered' but parcel not received | Parcel may have been left with a neighbour, building guard, or at the door without a signature. Occasional mis-delivery also occurs. | Check with family members, neighbours, building reception, or security guard. Verify the delivery address on your order. Contact Ninja Van via NinjaChat with your tracking number. | If the parcel is not located within 24 hours of the delivered timestamp, file a formal report with Ninja Van support and notify the seller. |
| Fake or incorrect delivery attempt - rider did not actually come | Some delivery riders have been reported to log a failed attempt without actually visiting, including uploading incorrect proof-of-delivery photos. | File a complaint via NinjaChat immediately, including the time of the supposed attempt. Provide screenshots if the address is correct. | Escalate to Ninja Van's escalation team if the issue recurs or if the parcel is not resheduled within 1 business day. |
| Parcel stuck on 'Arrived at Sorting Facility' for multiple days | High shipment volumes, public holidays, or operational backlogs at the sorting hub can delay parcel progression. | Allow 1-2 extra business days during peak periods or after public holidays. Use NinjaChat to request a status update if no movement after 3 business days. | If the parcel has not moved for more than 5 business days, ask the seller to initiate a formal trace investigation. |
| Delivery failed three times - parcel being returned to sender | Recipient was unavailable or unreachable on all three delivery attempts. After 3 attempts Ninja Van returns the parcel. | Contact the seller immediately to arrange alternative delivery options, such as redirecting to a PUDO point before the parcel is returned. | Once the return-to-sender status is confirmed, the seller must initiate a new shipment or refund. |

## Ninja Van Tracking FAQs

### How do I track my Ninja Van parcel?

Go to ninjavan.co, click 'Track', and enter your NV tracking number. You can also use the Ninja Van mobile app or check the SMS/email notifications sent to the recipient.

### What does 'Failed Delivery Attempt' mean?

The delivery rider could not complete the delivery, usually because no one was home or the address was inaccessible. Ninja Van will make up to three attempts before returning the parcel to the sender.

### Can I reschedule my Ninja Van delivery?

Yes. Recipients can reschedule delivery or request a safe drop through the Ninja Van app or by replying to the delivery notification SMS.

### Does Ninja Van deliver on weekends?

Yes, Ninja Van delivers on Saturdays in most cities across its ASEAN network. Sunday delivery is available in select urban areas.

### How long does cross-border ASEAN delivery take?

Cross-border shipments between ASEAN countries typically take 5-14 business days depending on the origin-destination pair and customs clearance time.

## Get Help from Ninja Van

- **Help**: https://www.ninjavan.co/

## About Ninja Van

Ninja Van was founded in 2014 by Lai Chang Wen, Boxian Tan, and Shaun Chong in Singapore. The company raised over USD 2 billion in funding and expanded into Malaysia, Indonesia, Thailand, Philippines, and Vietnam within five years. Ninja Van differentiates itself through technology: its proprietary DORY routing engine optimizes delivery routes in real time, and its crowdsourced fleet model allows rapid scaling during peak periods. As of the mid-2020s, Ninja Van processes over two million parcels per day during peak seasons. The company serves as a preferred logistics partner for Shopee, Lazada, Zalora, and thousands of independent e-commerce merchants across Southeast Asia.

## Sources

- [Ninja Van official tracking page](https://www.ninjavan.co/en-sg/tracking), Ninja Van
- [Ninja Van official website](https://www.ninjavan.co/), Ninja Van
- [17 Parcel Tracking Statuses Explained - Ninja Van Malaysia Blog](https://blog.ninjavan.co/en-my/17-parcel-tracking-statuses-explained-with-real-examples/), Ninja Van
- [What Happens if I Miss My Delivery - Ninja Van Malaysia Support](https://www.ninjavan.co/en-my/support/consignee-support/delivery/what-happens-if-i-miss-my-delivery), Ninja Van
- [Why My Parcel Didn't Arrive - Ninja Van Malaysia Blog](https://blog.ninjavan.co/en-my/why-my-parcel-didnt-arrive-heres-what-you-can-do/), Ninja Van