LaserShip is a regional last-mile parcel delivery company serving the eastern United States, now part of the same group as OnTrac following the 2021 acquisition by the private equity-backed LSO (LaserShip/OnTrac Holdings). Together, LaserShip and OnTrac cover most of the continental USA, providing major retailers with a national regional carrier alternative to UPS, FedEx, and USPS. If you have ordered from an online retailer in the eastern US, LaserShip may have handled your last-mile delivery. This guide explains LaserShip tracking and how to resolve common delivery issues.
Track LaserShip Package
Track your LaserShip (now OnTrac) parcel in the Eastern USA. Enter your LaserShip tracking number for real-time delivery status, scan history, and estimated delivery times.
LaserShip Tracking
Key facts about LaserShip
LaserShip is a regional last-mile
LaserShip is a regional last-mile parcel carrier serving the eastern USA, now part of the OnTrac group following a 2021 acquisition.
LaserShip tracking
LaserShip tracking numbers start with '1LS'.
LaserShip is used by Amazon
LaserShip is used by Amazon, Walmart, ASOS, and many e-commerce retailers for fast final-mile delivery in the eastern US.
The combined LaserShip+OnTrac network covers
The combined LaserShip+OnTrac network covers most of the continental USA.
LaserShip Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Label created | A shipping label has been generated. Tracking details will be available once the parcel arrives at a LaserShip facility. | Monitor the next scan event. |
| Arrived at LaserShip facility | The parcel has been received and is ready to be scanned and processed at a LaserShip distribution centre. | Monitor the next scan event. |
| Origin scan | The parcel has been scanned at the local LaserShip facility, confirming it has entered the network. | Monitor the next scan event. |
| Loaded onto vehicle | The parcel has been assigned to a delivery vehicle and is ready for final-mile delivery. | Monitor the next scan event. |
| Package is on its way | The parcel is in transit within the LaserShip network. | Monitor the next scan event. |
| Out for delivery | The parcel is with a delivery driver and will be delivered today. | Monitor the next scan event. |
LaserShip Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
LaserShip (LS prefix, 10-character)
LS45551611LS + 8 digits
Common short format with LS prefix.
LaserShip (D1 prefix, 15-character)
D10014144020869D1 + 13 digits
Extended format used for certain merchant integrations.
LaserShip (1L prefix, 16-character alphanumeric)
1LSCXO7337653171L + 14 alphanumeric characters
Alphanumeric format used for some shipper accounts.
How to Track a LaserShip Package
Follow these steps to get real-time status on any LaserShip shipment.
Track your LaserShip parcel by visiting lasership.com and entering your tracking number in the Track field. The tracking page shows the current status, scan events with timestamps and city/state locations, and the estimated delivery date or time window
LaserShip sends automated email and SMS notifications for out-for-delivery and delivered events. On the day of delivery, LaserShip typically sends a notification with a 1-4 hour estimated delivery window
Retailers shipping with LaserShip usually show LaserShip tracking status in their own order tracking pages
Common LaserShip Tracking Problems
Expand each issue for the cause, what to do, and when to call LaserShip directly.
Tracking shows 'Label Created' with no further scans
Cause
The merchant has created the label but not yet handed the parcel to LaserShip.
What to do
Wait 24-48 hours for the origin scan; contact the merchant if no update appears.
Escalate when
If no scan after 3 business days, contact LaserShip support via the website.
Delivery failed due to access restriction
Cause
Locked gates, secured buildings, or no access code provided to driver.
What to do
Contact the sender or retailer to provide building/gate access instructions. LaserShip may reattempt once.
Escalate when
After two failed attempts due to access, parcel may be returned to sender; contact the retailer for resend.
Weather delay
Cause
Severe weather (snow, ice, storms) has suspended deliveries in the service area.
What to do
Monitor tracking for updated delivery date; LaserShip will resume deliveries once conditions are safe.
Escalate when
If delay exceeds 3 business days beyond revised estimate, contact LaserShip support.
Parcel shows delivered but not received
Cause
Delivered to a porch, mailroom, or neighbour; photo may be available.
What to do
Check tracking for a delivery photo; check with neighbours, building reception, and around the property.
Escalate when
If still not found, contact the retailer within 7 days; LaserShip disputes are usually handled through the merchant.
LaserShip Shipping Services Compared
Compare LaserShip service tiers and their typical delivery windows side by side.
Service options
LaserShip services include Standard Ground Delivery
Budget domestic parcels Slower than air options
Same-Day Delivery (in select markets)
Everyday shipping Transit times vary by route
Next-Day Delivery
Everyday shipping Transit times vary by route
Weekend Delivery
Everyday shipping Transit times vary by route
and API integration for high-volume e-commerce shippers. LaserShip also offers s
Everyday shipping Transit times vary by route
LaserShip Delivery Times by Service
Suburban and rural eastern US
2-3 business days
2-3 business days
LaserShip Tracking FAQs
Answers to the most frequently asked questions about LaserShip tracking and delivery.
01 How do I track my LaserShip parcel?
Go to lasership.com, enter your tracking number (starting with '1LS') in the Track field, and press Track.
02 My LaserShip parcel shows 'Delivered' but I cannot find it. What should I do?
Check the delivery photo if provided, look in your building lobby or mailroom, and check with neighbours. Contact the retailer who shipped the item for a replacement or refund.
03 What states does LaserShip deliver to?
LaserShip serves the eastern US from Maine to Florida and into the Midwest. The combined LaserShip and OnTrac network covers most of the continental USA.
04 Is LaserShip the same as OnTrac?
LaserShip and OnTrac are separate brands but are now under the same parent company following the 2021 acquisition. They operate complementary regional networks covering eastern and western US respectively.
05 Does LaserShip deliver on weekends?
Yes, LaserShip delivers on Saturdays and Sundays in most of its service area.
Get Help from LaserShip
If the latest scan still does not make sense, contact LaserShip directly with your tracking number ready.
About LaserShip
LaserShip was founded in 1986 in Virginia as a same-day courier service for government and legal documents in the Washington DC area. As e-commerce grew in the 2000s, LaserShip pivoted to parcel delivery, building a network along the US East Coast and into Midwest markets. The company's crowdsourced and gig-economy courier model allowed rapid scaling at lower capital cost than traditional carriers. In 2021, LaserShip acquired OnTrac to create the first truly national US regional carrier, covering both coasts and many interior states. The combined network continues to operate under both LaserShip and OnTrac brand names.
- Official site
- http://www.lasership.com/
- Track packages
- https://www.lasership.com/track
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- US
- Region
- north america
- Coverage
- LaserShip serves the eastern United States including major metro areas and suburban zones from Maine to Florida and into the Midwest (Illinois, Indiana, Ohio, Michigan, Pennsylvania, New York, New Jersey, and more). The combined LaserShip and OnTrac network covers most of the continental USA.
- Last verified
- Apr 11, 2026
Referenced sources