# LaserShip Tracking: How to Track Your Package > Track your LaserShip (now OnTrac) parcel in the Eastern USA. Enter your LaserShip tracking number for real-time delivery status, scan history, and estimated delivery times. - **URL**: https://trackingadvice.com/carriers/lasership/ - **Carrier website**: http://www.lasership.com/ - **Region**: north america - **Last verified**: 2026-04-11 LaserShip is a regional last-mile parcel delivery company serving the eastern United States, now part of the same group as OnTrac following the 2021 acquisition by the private equity-backed LSO (LaserShip/OnTrac Holdings). Together, LaserShip and OnTrac cover most of the continental USA, providing major retailers with a national regional carrier alternative to UPS, FedEx, and USPS. If you have ordered from an online retailer in the eastern US, LaserShip may have handled your last-mile delivery. This guide explains LaserShip tracking and how to resolve common delivery issues. ## Quick facts | Fact | Detail | | --- | --- | | LaserShip is a regional last-mile | LaserShip is a regional last-mile parcel carrier serving the eastern USA, now part of the OnTrac group following a 2021 acquisition. | | LaserShip tracking | LaserShip tracking numbers start with '1LS'. | | LaserShip is used by Amazon | LaserShip is used by Amazon, Walmart, ASOS, and many e-commerce retailers for fast final-mile delivery in the eastern US. | | The combined LaserShip+OnTrac network covers | The combined LaserShip+OnTrac network covers most of the continental USA. | ## LaserShip Tracking Number Formats | Service | Format | Example | Notes | | --- | --- | --- | --- | | LaserShip (LS prefix, 10-character) | LS + 8 digits | LS45551611 | Common short format with LS prefix. | | LaserShip (D1 prefix, 15-character) | D1 + 13 digits | D10014144020869 | Extended format used for certain merchant integrations. | | LaserShip (1L prefix, 16-character alphanumeric) | 1L + 14 alphanumeric characters | 1LSCXO733765317 | Alphanumeric format used for some shipper accounts. | ## How to Track a LaserShip Package 1. **Track your LaserShip parcel by visiting lasership.com and entering your tracking number in the Track field. The tracking page shows the current status, scan events with timestamps and city/state locations, and the estimated delivery date or time window**: Track your LaserShip parcel by visiting lasership.com and entering your tracking number in the Track field. The tracking page shows the current status, scan events with timestamps and city/state locations, and the estimated delivery date or time window. 2. **LaserShip sends automated email and SMS notifications for out-for-delivery and delivered events. On the day of delivery, LaserShip typically sends a notification with a 1-4 hour estimated delivery window**: LaserShip sends automated email and SMS notifications for out-for-delivery and delivered events. On the day of delivery, LaserShip typically sends a notification with a 1-4 hour estimated delivery window. 3. **Retailers shipping with LaserShip usually show LaserShip tracking status in their own order tracking pages**: Retailers shipping with LaserShip usually show LaserShip tracking status in their own order tracking pages. ## LaserShip Tracking Statuses Explained | Status | Meaning | What to do | | --- | --- | --- | | Label created | A shipping label has been generated. Tracking details will be available once the parcel arrives at a LaserShip facility. | | | Arrived at LaserShip facility | The parcel has been received and is ready to be scanned and processed at a LaserShip distribution centre. | | | Origin scan | The parcel has been scanned at the local LaserShip facility, confirming it has entered the network. | | | Loaded onto vehicle | The parcel has been assigned to a delivery vehicle and is ready for final-mile delivery. | | | Package is on its way | The parcel is in transit within the LaserShip network. | | | Out for delivery | The parcel is with a delivery driver and will be delivered today. | | ## LaserShip Shipping Services Compared | Option | Best for | Main tradeoff | Typical cost | | --- | --- | --- | --- | | LaserShip services include Standard Ground Delivery | Budget domestic parcels | Slower than air options | Quote-based | | Same-Day Delivery (in select markets) | Everyday shipping | Transit times vary by route | Quote-based | | Next-Day Delivery | Everyday shipping | Transit times vary by route | Quote-based | | Weekend Delivery | Everyday shipping | Transit times vary by route | Quote-based | | and API integration for high-volume e-commerce shippers. LaserShip also offers s | Everyday shipping | Transit times vary by route | Quote-based | ## LaserShip Delivery Times by Service | Service | Time | Geography | Notes | | --- | --- | --- | --- | | Suburban and rural eastern US | 2-3 days | | 2-3 business days | ## Common LaserShip Tracking Problems | Issue | Cause | What to do | When to escalate | | --- | --- | --- | --- | | Tracking shows 'Label Created' with no further scans | The merchant has created the label but not yet handed the parcel to LaserShip. | Wait 24-48 hours for the origin scan; contact the merchant if no update appears. | If no scan after 3 business days, contact LaserShip support via the website. | | Delivery failed due to access restriction | Locked gates, secured buildings, or no access code provided to driver. | Contact the sender or retailer to provide building/gate access instructions. LaserShip may reattempt once. | After two failed attempts due to access, parcel may be returned to sender; contact the retailer for resend. | | Weather delay | Severe weather (snow, ice, storms) has suspended deliveries in the service area. | Monitor tracking for updated delivery date; LaserShip will resume deliveries once conditions are safe. | If delay exceeds 3 business days beyond revised estimate, contact LaserShip support. | | Parcel shows delivered but not received | Delivered to a porch, mailroom, or neighbour; photo may be available. | Check tracking for a delivery photo; check with neighbours, building reception, and around the property. | If still not found, contact the retailer within 7 days; LaserShip disputes are usually handled through the merchant. | ## LaserShip Tracking FAQs ### How do I track my LaserShip parcel? Go to lasership.com, enter your tracking number (starting with '1LS') in the Track field, and press Track. ### My LaserShip parcel shows 'Delivered' but I cannot find it. What should I do? Check the delivery photo if provided, look in your building lobby or mailroom, and check with neighbours. Contact the retailer who shipped the item for a replacement or refund. ### What states does LaserShip deliver to? LaserShip serves the eastern US from Maine to Florida and into the Midwest. The combined LaserShip and OnTrac network covers most of the continental USA. ### Is LaserShip the same as OnTrac? LaserShip and OnTrac are separate brands but are now under the same parent company following the 2021 acquisition. They operate complementary regional networks covering eastern and western US respectively. ### Does LaserShip deliver on weekends? Yes, LaserShip delivers on Saturdays and Sundays in most of its service area. ## Get Help from LaserShip - **Help**: http://www.lasership.com/ ## About LaserShip LaserShip was founded in 1986 in Virginia as a same-day courier service for government and legal documents in the Washington DC area. As e-commerce grew in the 2000s, LaserShip pivoted to parcel delivery, building a network along the US East Coast and into Midwest markets. The company's crowdsourced and gig-economy courier model allowed rapid scaling at lower capital cost than traditional carriers. In 2021, LaserShip acquired OnTrac to create the first truly national US regional carrier, covering both coasts and many interior states. The combined network continues to operate under both LaserShip and OnTrac brand names. ## Sources - [LaserShip official website](http://www.lasership.com/), LaserShip - [LaserShip tracking page](https://www.lasership.com/track), LaserShip - [LaserShip contact / support](https://www.lasership.com/contact), LaserShip