InPost is one of Europe's most innovative parcel companies, best known for its Paczkomat automated parcel machine (APM) network - the dense grid of orange locker boxes found across Polish cities, UK high streets, and European urban centres. Rather than waiting at home for a delivery, InPost customers pick up their parcel at any time from a nearby locker using a code sent by SMS or app. This guide explains InPost tracking, the locker delivery process, and how to use the InPost app.
Track InPost.it Package
Track your InPost parcel locker delivery. Enter your InPost tracking number for real-time delivery status across Poland, UK, Italy, Spain, and other European markets.
InPost.it Tracking
Key facts about InPost.it
InPost is Europe's largest automated
InPost is Europe's largest automated parcel locker (APM) network, with over 40,000 Paczkomat lockers in Poland and expanding across the UK, Italy, France, Spain, and other European markets.
Tracking
Tracking numbers are alphanumeric.
InPost revolutionised parcel delivery by
InPost revolutionised parcel delivery by enabling 24/7 contactless pickup from self-service lockers.
InPost is also the second-largest
InPost is also the second-largest parcel carrier in Poland by volume.
InPost.it Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Label Created | A shipping label has been generated. InPost Italy has not yet received the physical parcel. | Monitor the next scan event. |
| Picked Up | The courier has collected the parcel from the sender. It is now in InPost Italy's network. | Monitor the next scan event. |
| In Transit | The parcel is moving through InPost Italy's sorting centres and transport links toward the destination area. | Monitor the next scan event. |
| Arrived at Sorting Centre | The parcel has reached an InPost Italy regional hub and is being sorted for final delivery or locker deposit. | Monitor the next scan event. |
| Out for Delivery | The parcel is on board a delivery vehicle and will be delivered to the recipient's address or locker today. | Monitor the next scan event. |
| Delivered to Locker | The parcel has been placed in an InPost Italy locker (Pacco). A collection code has been sent to the recipient. | Collect within 3 calendar days using the code sent via email or SMS. |
InPost.it Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
InPost Italy (Locker / Home Delivery)
52000001234567890123456724-character numeric string
InPost Italy uses the same 24-digit numeric format as other InPost markets. Numbers starting with 5 are commonly used; locker delivery numbers may start with 6.
How to Track a InPost.it Package
Follow these steps to get real-time status on any InPost.it shipment.
Track your InPost parcel at inpost.co.uk (UK) or inpost.pl (Poland) by entering your tracking number. The tracking page shows current status and, once the parcel is in a locker, provides the locker location and pickup code
The InPost app (iOS and Android) is the primary way to manage InPost deliveries, showing real-time status, locker location on a map, and providing the opening code. An SMS is sent to the recipient when the parcel is placed in the locker, containing the locker address and a unique 6-digit pickup code
Find your InPost.it tracking number
Locate your InPost.it tracking number on your shipping confirmation email, order receipt, or shipping label.
Go to the tracking page
Visit https://inpost.it/tracking and enter your tracking number in the search field.
Common InPost.it Tracking Problems
Expand each issue for the cause, what to do, and when to call InPost.it directly.
Parcel not collected from locker in time (Expired In Locker)
Cause
Recipient did not collect within the 3 calendar day window.
What to do
Contact InPost Italy support immediately via the website. Parcels may sometimes be recoverable from a depot.
Escalate when
If InPost confirms the parcel has been returned to sender, contact the sender for a replacement.
Collection code not received for locker pickup
Cause
Notification went to spam, or email/phone number on order was incorrect.
What to do
Check spam folder. Log into your InPost Italy account at inpost.it to retrieve the code.
Escalate when
If code cannot be located within 24 hours of 'Delivered to Locker', contact InPost Italy support.
Tracking not updating after label created
Cause
Sender has not yet dropped off the parcel at an InPost point.
What to do
Allow 24-48 hours from the expected dispatch date for first scan event.
Escalate when
If no update after 48 hours of the expected pickup, contact the sender.
International delivery taking longer than expected
Cause
Cross-border shipments involve customs and additional transit through sorting hubs in multiple countries.
What to do
Allow 2-5 business days for domestic Italy shipments and longer for cross-border. Monitor tracking for customs events.
Escalate when
If no update for more than 10 business days on an international shipment, contact InPost Italy support.
InPost.it Shipping Services Compared
Compare InPost.it service tiers and their typical delivery windows side by side.
Service options
InPost services include Paczkomat (locker-to-locker delivery)
Everyday shipping Transit times vary by route
Courier Delivery (home delivery)
Residential shipments Slower than air options
Returns via Locker
Everyday shipping Transit times vary by route
Business Shipping API
Everyday shipping Transit times vary by route
e-commerce platform integration
Everyday shipping Transit times vary by route
InPost.it Delivery Times by Service
Poland domestic Paczkomat
1-3 business days
1-3 business days
UK domestic
1-3 business days
1-3 business days
Cross-border Poland to UK
3-7 business days
3-7 business days
Cross-border Poland to Western Europe
3-7 business days
3-7 business days
InPost.it Tracking FAQs
Answers to the most frequently asked questions about InPost.it tracking and delivery.
01 How do I pick up my parcel from an InPost Paczkomat locker?
You will receive an SMS with a 6-digit code when your parcel arrives in the locker. Enter the code on the locker touchscreen to open your compartment.
02 How long does InPost hold my parcel in the locker?
InPost holds parcels in lockers for 48-72 hours. After that, the parcel is moved and you will be notified of the new collection point.
03 Can I send a parcel with InPost?
Yes, you can drop off parcels at any InPost Paczkomat locker or InPost service point.
04 What if my parcel is too big for the locker?
Oversized parcels are redirected to courier home delivery or an InPost service point for collection.
05 Is InPost available in the UK?
Yes, InPost operates 7,000+ locker locations across the UK, commonly found in supermarkets, petrol stations, and high streets.
Get Help from InPost.it
If the latest scan still does not make sense, contact InPost.it directly with your tracking number ready.
About InPost.it
InPost was founded in 1999 in Kraków, Poland by Rafal Brzoska. The company launched its first Paczkomat locker in 2009, revolutionising parcel delivery by enabling contactless, round-the-clock pickup. InPost grew to become Poland's leading parcel locker operator and went public on Euronext Amsterdam in January 2021 in a EUR 2.8 billion IPO. Since 2021, InPost has aggressively expanded across Europe, acquiring UK parcel business and establishing locker networks in France, Italy, Spain, and Luxembourg.
- Official site
- https://inpost.it/
- Track packages
- https://inpost.it/tracking
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- IT
- Region
- europe
- Coverage
- InPost operates in Poland (40,000+ lockers), UK (7,000+ lockers), France, Italy, Spain, Luxembourg, and other European markets. The locker network covers major urban areas, supermarkets, petrol stations, and high street locations.
- Last verified
- Apr 15, 2026
Referenced sources