# Hong Kong Post Tracking: Complete Guide > Track Hong Kong Post parcels and registered mail. Get real-time delivery status for domestic and international Speedpost and registered items. - **URL**: https://trackingadvice.com/carriers/hongkong-post/ - **Carrier website**: http://hongkongpost.hk/en/home/index.html - **Region**: asia - **Last verified**: 2026-04-02 Hongkong Post (香港郵政) is the government department responsible for postal services in Hong Kong, one of the world's busiest postal hubs due to Hong Kong's role as an international trading and logistics centre. With over 120 post offices and a processing centre handling millions of items daily, Hongkong Post offers domestic and international postal services. Popular internationally for its competitive e-commerce export services, Hongkong Post handles a significant volume of packages from Hong Kong-based and mainland Chinese e-commerce sellers. Track at hongkongpost.hk or call 2921 2222. ## Quick facts | Fact | Detail | | --- | --- | | Hongkong Post tracking uses | Hongkong Post tracking uses UPU S10 format ending in 'HK' (e.g., EA123456789HK). | | Speedpost is Hongkong Post's | Speedpost is Hongkong Post's express international service with delivery to 220+ countries. | | Hongkong Post delivers Monday-Saturday; | Hongkong Post delivers Monday-Saturday; no Sunday delivery. | | e-Express is an economy | e-Express is an economy tracked international service popular for e-commerce exports. | ## Hong Kong Post Tracking Number Formats | Service | Format | Example | Notes | | --- | --- | --- | --- | | character alphanumeric | 2 uppercase letters + 9 digits + 'HK' | | UPU S10 format. Common service prefixes: EE (Speedpost/EMS), RR/RA (Registered), CP (Parcel), DA (CourierPost). | | Hongkong Post local service (alternate) | 14-character alphanumeric | RH058375214HK0 | Some local service labels use a 14-character variant. | ## How to Track a Hong Kong Post Package 1. **Get your tracking number from the Hongkong Post receipt or the seller's shipping notification**: Get your tracking number from the Hongkong Post receipt or the seller's shipping notification. 2. **Open https://www.hongkongpost.hk/en/mail_tracking/index.html**: Go to https://www.hongkongpost.hk/en/mail_tracking/index.html. 3. **Enter the tracking number**: Enter the tracking number. 4. **View the delivery status and scan history**: View the delivery status and scan history. 5. **For international items, also track on the destination country's postal website once it arrives**: For international items, also track on the destination country's postal website once it arrives. ## Hong Kong Post Tracking Statuses Explained | Status | Meaning | What to do | | --- | --- | --- | | Posted | The customer has paid for postage and dropped off the package at a Hongkong Post facility. | | | Arrived at processing centre | The package has been scanned at a Hongkong Post processing facility. | | | Process completed for departure | The item has completed all processing at the facility and is prepared for shipment to its destination. | | | Handed over to carrier / Left for destination | Hongkong Post has handed the package to an international carrier partner for transport to the destination country. | | | Arrived at processing centre (inward office of exchange) | The package is being processed at the destination country's import postal facility. | | | Presented to customs | Customs officials in the destination country have received the package for inspection. | | ## Hong Kong Post Shipping Services Compared | Option | Best for | Main tradeoff | Typical cost | | --- | --- | --- | --- | | Speedpost (EMS) | Everyday shipping | Transit times vary by route | Quote-based | | Speedpost Hong Kong | Everyday shipping | Transit times vary by route | Quote-based | | Registered Mail | Everyday shipping | Transit times vary by route | Quote-based | | e-Express | Everyday shipping | 7-20 days | Quote-based | | Air Parcel | Everyday shipping | 10-20 days | Quote-based | ## Hong Kong Post Delivery Times by Service | Service | Time | Geography | Notes | | --- | --- | --- | --- | | Speedpost (to USA) | 2-5 days | | 2-5 business days | | Speedpost (to UK/Europe) | 3-7 days | | 3-7 business days | | Speedpost (to Australia) | 3-6 days | | 3-6 business days | | e-Express (to USA) | 7-20 days | | 7-20 business days | | Registered Airmail | 7-14 days | | 7-14 business days | | Air Parcel | 10-20 days | | 10-20 business days | ## Common Hong Kong Post Tracking Problems | Issue | Cause | What to do | When to escalate | | --- | --- | --- | --- | | No tracking updates after posting | Basic Mail and Small Packets are not tracked. Only Registered Mail, Speedpost, and Parcel services include tracking. | Confirm the service used with the sender. If the service is untracked, there is no visibility until delivery. | For tracked services with no update after 5 business days, contact Hongkong Post. | | Tracking stops after leaving Hong Kong | Once Hongkong Post hands the package to the destination country's carrier, tracking depends on that carrier's scanning practices. | Track the item using the destination country's postal service tracker with the same HK tracking number. | For Speedpost, initiate an inquiry with Hongkong Post if no update for 15 business days after dispatch. | | Package held by customs in destination country | Import regulations, duties assessment, or missing customs documentation. | Watch for a customs notice from the destination postal service. Provide documentation or pay duties as required. | If no customs notice after 10 business days, contact both Hongkong Post and the destination customs agency. | | Delivery incomplete - no notification received | The recipient was not available and a notification slip may not have been left in certain building types. | Contact your local post office with the tracking number to locate where the package is being held. | If the post office cannot locate the package, file a formal inquiry with Hongkong Post. | ## Hong Kong Post Tracking FAQs ### How do I track a Hongkong Post package? Go to hongkongpost.hk/en/mail_tracking and enter your tracking number (UPU S10 format ending in HK). For international items, also check the destination country's postal website. ### What is the Hongkong Post tracking number format? Hongkong Post uses UPU S10 format: 2 letters + 8 digits + check digit + 'HK' (e.g., EA123456789HK for EMS/Speedpost, RR123456789HK for registered). ### What is e-Express from Hongkong Post? e-Express is an economy tracked international service for small packages (up to 2 kg) at lower prices than Speedpost. It is popular for e-commerce exports. Tracking is provided until arrival at destination. ### How long does Hongkong Post Speedpost take? Speedpost delivers to the USA in 2-5 business days, UK/Europe in 3-7 days, and Australia in 3-6 days, though customs clearance may add additional time. ### Why is my Hongkong Post tracking stuck at 'Dispatched'? Once the item leaves Hong Kong, tracking updates depend on the destination postal service. Check the destination country's website (e.g., USPS for the USA) for continued tracking. ### How long does e-Express take to deliver? e-Express is an economy service and typically delivers in 7-20 business days to the USA, 10-25 days to Europe, and 10-20 days to Australia. Times vary significantly by destination. ### Does Hongkong Post deliver on Saturdays? Yes, Hongkong Post delivers Monday-Saturday within Hong Kong. There is no Sunday delivery. ### How do I file a claim for a lost Hongkong Post international parcel? File at your local post office in Hong Kong within 6 months of the mailing date. Provide the tracking number and proof of posting. For the recipient to claim, they contact their local postal service. ### What customs duties might apply at the destination? Destination countries' customs authorities determine applicable duties and taxes. These vary widely by country and product type. The recipient is responsible for paying any assessed fees. ### What are Hongkong Post Smart Lockers? Smart Lockers are automated parcel collection terminals available 24/7 at selected post offices in Hong Kong. Recipients receive a collection code by SMS to retrieve their parcels. ## Get Help from Hong Kong Post - **Phone**: 2921 2222 - **Help**: http://hongkongpost.hk/en/home/index.html ## About Hong Kong Post Hongkong Post has operated since 1841, established shortly after Hong Kong became a British colony. As a government department under the Office of the Postmaster General, Hongkong Post has served as a gateway for international mail between East Asia and the rest of the world for over 180 years. The post office's prime location in Hong Kong International Airport (one of the world's busiest cargo airports) makes it a key hub for e-commerce shipments from both Hong Kong and mainland China. ## Sources - [Hongkong Post official website](https://www.hongkongpost.hk/), Hongkong Post - [Hongkong Post track and trace](https://www.hongkongpost.hk/en/mail_tracking/index.html), Hongkong Post