Hongkong Post (香港郵政) is the government department responsible for postal services in Hong Kong, one of the world's busiest postal hubs due to Hong Kong's role as an international trading and logistics centre. With over 120 post offices and a processing centre handling millions of items daily, Hongkong Post offers domestic and international postal services. Popular internationally for its competitive e-commerce export services, Hongkong Post handles a significant volume of packages from Hong Kong-based and mainland Chinese e-commerce sellers. Track at hongkongpost.hk or call 2921 2222.
Track Hong Kong Post Package
Track Hong Kong Post parcels and registered mail. Get real-time delivery status for domestic and international Speedpost and registered items.
Hong Kong Post Tracking
Key facts about Hong Kong Post
Hongkong Post tracking uses
Hongkong Post tracking uses UPU S10 format ending in 'HK' (e.g., EA123456789HK).
Speedpost is Hongkong Post's
Speedpost is Hongkong Post's express international service with delivery to 220+ countries.
Hongkong Post delivers Monday-Saturday;
Hongkong Post delivers Monday-Saturday; no Sunday delivery.
e-Express is an economy
e-Express is an economy tracked international service popular for e-commerce exports.
Hong Kong Post Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Posted | The customer has paid for postage and dropped off the package at a Hongkong Post facility. | Monitor the next scan event. |
| Arrived at processing centre | The package has been scanned at a Hongkong Post processing facility. | Monitor the next scan event. |
| Process completed for departure | The item has completed all processing at the facility and is prepared for shipment to its destination. | Monitor the next scan event. |
| Handed over to carrier / Left for destination | Hongkong Post has handed the package to an international carrier partner for transport to the destination country. | Monitor the next scan event. |
| Arrived at processing centre (inward office of exchange) | The package is being processed at the destination country's import postal facility. | Monitor the next scan event. |
| Presented to customs | Customs officials in the destination country have received the package for inspection. | Monitor the next scan event. |
Hong Kong Post Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
character alphanumeric
2 uppercase letters + 9 digits + 'HK'
UPU S10 format. Common service prefixes: EE (Speedpost/EMS), RR/RA (Registered), CP (Parcel), DA (CourierPost).
Hongkong Post local service (alternate)
RH058375214HK014-character alphanumeric
Some local service labels use a 14-character variant.
How to Track a Hong Kong Post Package
Follow these steps to get real-time status on any Hong Kong Post shipment.
Get your tracking number from the Hongkong Post receipt or the seller's shipping notification
Open https://www.hongkongpost.hk/en/mail_tracking/index.html
Go to https://www.hongkongpost.hk/en/mail_tracking/index.html.
Enter the tracking number
View the delivery status and scan history
For international items, also track on the destination country's postal website once it arrives
Common Hong Kong Post Tracking Problems
Expand each issue for the cause, what to do, and when to call Hong Kong Post directly.
No tracking updates after posting
Cause
Basic Mail and Small Packets are not tracked. Only Registered Mail, Speedpost, and Parcel services include tracking.
What to do
Confirm the service used with the sender. If the service is untracked, there is no visibility until delivery.
Escalate when
For tracked services with no update after 5 business days, contact Hongkong Post.
Tracking stops after leaving Hong Kong
Cause
Once Hongkong Post hands the package to the destination country's carrier, tracking depends on that carrier's scanning practices.
What to do
Track the item using the destination country's postal service tracker with the same HK tracking number.
Escalate when
For Speedpost, initiate an inquiry with Hongkong Post if no update for 15 business days after dispatch.
Package held by customs in destination country
Cause
Import regulations, duties assessment, or missing customs documentation.
What to do
Watch for a customs notice from the destination postal service. Provide documentation or pay duties as required.
Escalate when
If no customs notice after 10 business days, contact both Hongkong Post and the destination customs agency.
Delivery incomplete - no notification received
Cause
The recipient was not available and a notification slip may not have been left in certain building types.
What to do
Contact your local post office with the tracking number to locate where the package is being held.
Escalate when
If the post office cannot locate the package, file a formal inquiry with Hongkong Post.
Hong Kong Post Shipping Services Compared
Compare Hong Kong Post service tiers and their typical delivery windows side by side.
Service options
Speedpost (EMS)
Express international to 220+ destinations
Everyday shipping Transit times vary by route
Speedpost Hong Kong
Domestic express courier
Everyday shipping Transit times vary by route
Registered Mail
Tracked domestic and international letter service
Everyday shipping Transit times vary by route
e-Express
Economy tracked international parcel (up to 2 kg)
Everyday shipping 7-20 days
Air Parcel
Standard international parcel service
Everyday shipping 10-20 days
Hong Kong Post Delivery Times by Service
Speedpost (to USA)
2-5 business days
2-5 business days
Speedpost (to UK/Europe)
3-7 business days
3-7 business days
Speedpost (to Australia)
3-6 business days
3-6 business days
e-Express (to USA)
7-20 business days
7-20 business days
Registered Airmail
7-14 business days
7-14 business days
Air Parcel
10-20 business days
10-20 business days
Hong Kong Post Tracking FAQs
Answers to the most frequently asked questions about Hong Kong Post tracking and delivery.
01 How do I track a Hongkong Post package?
Go to hongkongpost.hk/en/mail_tracking and enter your tracking number (UPU S10 format ending in HK). For international items, also check the destination country's postal website.
02 What is the Hongkong Post tracking number format?
Hongkong Post uses UPU S10 format: 2 letters + 8 digits + check digit + 'HK' (e.g., EA123456789HK for EMS/Speedpost, RR123456789HK for registered).
03 What is e-Express from Hongkong Post?
e-Express is an economy tracked international service for small packages (up to 2 kg) at lower prices than Speedpost. It is popular for e-commerce exports. Tracking is provided until arrival at destination.
04 How long does Hongkong Post Speedpost take?
Speedpost delivers to the USA in 2-5 business days, UK/Europe in 3-7 days, and Australia in 3-6 days, though customs clearance may add additional time.
05 Why is my Hongkong Post tracking stuck at 'Dispatched'?
Once the item leaves Hong Kong, tracking updates depend on the destination postal service. Check the destination country's website (e.g., USPS for the USA) for continued tracking.
06 How long does e-Express take to deliver?
e-Express is an economy service and typically delivers in 7-20 business days to the USA, 10-25 days to Europe, and 10-20 days to Australia. Times vary significantly by destination.
Get Help from Hong Kong Post
If the latest scan still does not make sense, contact Hong Kong Post directly with your tracking number ready.
About Hong Kong Post
Hongkong Post has operated since 1841, established shortly after Hong Kong became a British colony. As a government department under the Office of the Postmaster General, Hongkong Post has served as a gateway for international mail between East Asia and the rest of the world for over 180 years. The post office's prime location in Hong Kong International Airport (one of the world's busiest cargo airports) makes it a key hub for e-commerce shipments from both Hong Kong and mainland China.
- Official site
- http://hongkongpost.hk/en/home/index.html
- Support portal
- Open support →
- Network type
- National Post
- Country
- HK
- Region
- asia
- Coverage
- Hongkong Post delivers to all Hong Kong addresses. International Speedpost covers 220+ destinations, and standard airmail covers 190+ countries.
- Last verified
- Apr 2, 2026
Referenced sources