EWS is a parcel carrier and courier service offering domestic and international delivery options for e-commerce businesses and individual shippers. This guide covers EWS tracking and how to resolve common delivery issues.
Track EWS Package
Track your EWS parcel shipment. Enter your EWS tracking number for real-time delivery status and estimated delivery times.
EWS Tracking
Key facts about EWS
EWS is a parcel delivery
EWS is a parcel delivery and courier service providing domestic and international shipping.
Tracking
Tracking numbers are alphanumeric.
EWS serves e-commerce businesses and
EWS serves e-commerce businesses and individual senders with competitive delivery options and tracking.
EWS Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Item Information Received | Shipment data has been submitted to the EWS (8DT) system; the physical item may not yet have been handed to the carrier. | Monitor the next scan event. |
| Picked Up / Accepted | EWS has received the parcel from the seller and it has been scanned into the logistics system. | Monitor the next scan event. |
| In Transit | The parcel is moving through the 8DT international network, typically via air freight from China, Hong Kong, Singapore, or Malaysia. | Monitor the next scan event. |
| Departed Origin Country | The parcel has left its origin country (typically China) and is en route to the destination. | Monitor the next scan event. |
| Arrived at Destination Country | The parcel has arrived in the destination country and is awaiting customs clearance. | Monitor the next scan event. |
| Customs Clearance | The parcel is undergoing import customs inspection at the destination country. | If customs requests additional documents or duties, contact the seller promptly. |
EWS Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
EWS (Profit Fields / 8DT) cross-border ePacket
EWSUZ124060601761YQAlphanumeric: 'EWS' + 2-letter country code + 12 digits + 'YQ'
The 2-letter country code indicates the destination or routing region. Some shipments may use a standard UPU-style 13-character format.
EWS UPU-registered items
LO190039005CNStandard UPU S10 format used for items injected into national postal networks
For items handed to national posts, the tracking number may switch to the destination post's reference number after customs clearance.
How to Track a EWS Package
Follow these steps to get real-time status on any EWS shipment.
Track your EWS parcel on the EWS tracking portal by entering your tracking number
Find your EWS tracking number
Locate your EWS tracking number on your shipping confirmation email, order receipt, or shipping label.
Go to the tracking page
Visit http://epost.8dt.com/track and enter your tracking number in the search field.
Read your delivery status
Review the latest scan event to see where your EWS shipment is and when it is expected to arrive.
Common EWS Tracking Problems
Expand each issue for the cause, what to do, and when to call EWS directly.
No tracking update after item is shipped from China
Cause
EWS typically uses unregistered or lightly tracked shipping methods for low-cost parcel routes. Updates may only appear at key scan points.
What to do
Track via the official epost.8dt.com portal. Expect gaps of 5-10 days during international transit.
Escalate when
Escalate if there are no updates for more than 20 business days after shipment.
Tracking stops after arriving at destination country
Cause
Once handed to the local postal operator, some carriers do not relay scan events back to EWS/8DT in real time.
What to do
Use the local post office's own tracking tool with the EWS tracking number to find last-mile updates.
Escalate when
Escalate to the seller after 14 days with no local delivery scans.
Customs hold at destination
Cause
Import duties owed, restricted items, or missing customs declaration information.
What to do
Check your local customs authority's website for any pending duties or document requests. Pay any assessed duties to release the parcel.
Escalate when
Escalate to the seller or EWS support if customs hold exceeds 10 business days.
Parcel appears lost (no updates for 30+ days)
Cause
Parcel may have been misrouted, lost in transit, or returned without notification.
What to do
Contact the seller/merchant to file a claim. Sellers can raise a trace request with 8DT Global Logistics (+852 3585 0009 or service@8dt.com).
Escalate when
Escalate immediately if the parcel is more than 60 days from the ship date with no delivery confirmation.
EWS Shipping Services Compared
Compare EWS service tiers and their typical delivery windows side by side.
Service options
Standard delivery
Everyday shipping Transit times vary by route
express delivery
Everyday shipping Transit times vary by route
tracking
Everyday shipping Transit times vary by route
returns
Everyday shipping Transit times vary by route
international shipping.
Cross-border shipments Customs and route variability
EWS Delivery Times by Service
Domestic
2-5 business days
2-5 business days
EWS Tracking FAQs
Answers to the most frequently asked questions about EWS tracking and delivery.
01 How do I track my EWS parcel?
Enter your tracking number on the EWS tracking portal.
02 How long does EWS delivery take?
Domestic: 2-5 business days. International: varies by destination.
Get Help from EWS
If the latest scan still does not make sense, contact EWS directly with your tracking number ready.
About EWS
EWS is a parcel carrier and courier service providing domestic and international shipping for e-commerce and business clients.
- Official site
- http://epost.8dt.com
- Track packages
- http://epost.8dt.com/track
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- CN
- Region
- global
- Coverage
- Domestic service territory with international options to select destinations.
- Last verified
- May 2, 2026
Referenced sources