# Evri International Tracking: How to Track Your Package

> Track your Evri (formerly Hermes UK) parcel online. Find your Evri tracking number, check delivery status, and get estimated delivery times for UK parcels.

- **URL**: https://trackingadvice.com/carriers/evri-international/
- **Carrier website**: https://international.evri.com/
- **Region**: europe
- **Last verified**: 2026-04-30

Evri - formerly known as Hermes UK - is one of Britain's biggest parcel delivery networks, handling hundreds of millions of consumer parcels every year for retailers, marketplaces, and private sellers. The 2022 rebrand to Evri reflected an investment in customer experience and reliability. Whether your parcel comes from ASOS, a Vinted seller, or a small business, understanding how Evri tracking works helps you stay ahead of your delivery and quickly resolve any issues that arise. This guide covers everything you need to know about Evri tracking numbers, the tracking portal, typical delivery timescales, and how to contact support.

## Quick facts

| Fact | Detail |
| --- | --- |
| Evri (rebranded from Hermes UK | Evri (rebranded from Hermes UK in 2022) is one of the UK's largest parcel carriers, delivering over 700 million parcels per year. |
| Tracking | Tracking numbers are 16 characters long, starting with letters followed by digits. |
| Evri offers next-day, standard, and | Evri offers next-day, standard, and economy delivery options and operates an extensive ParcelShop network of 5,000+ collection and drop-off points. |
| Evri is a primary carrier | Evri is a primary carrier for ASOS, Next, eBay, Vinted, and many UK online retailers. |

## Evri International Tracking Number Formats

| Service | Format | Example | Notes |
| --- | --- | --- | --- |
| Evri International parcel | 16-digit numeric | 1002345678912345 | Standard Evri tracking number used for both domestic and international parcels. |
| Evri International (HRM reference) | 11-digit numeric (HRM prefix) | HRM12345678901 | HRM-prefixed numbers sometimes used for international routing. |
| Partner channel reference | 10-16 alphanumeric | A001234567890 | Parcels from Post Office or other channels may use letter-prefixed references. |

## How to Track a Evri International Package

1. **To track your Evri parcel, visit evri.com and click 'Track my parcel' in the header. Enter your 16-character tracking number and your postcode, then press Track**: To track your Evri parcel, visit evri.com and click 'Track my parcel' in the header. Enter your 16-character tracking number and your postcode, then press Track.
2. **The results page shows the current status, last scan event, and estimated delivery date. Evri sends automated email and SMS notifications to recipients at key stages: Parcel Received at Hub, Out for Delivery, Delivered, and Delivery Attempted**: The results page shows the current status, last scan event, and estimated delivery date. Evri sends automated email and SMS notifications to recipients at key stages: Parcel Received at Hub, Out for Delivery, Delivered, and Delivery Attempted.
3. **You can also track via the Evri app (iOS and Android) by signing in with your email address or entering the tracking number directly. Retailers integrated with Evri typically show live Evri status within their own order tracking pages**: You can also track via the Evri app (iOS and Android) by signing in with your email address or entering the tracking number directly. Retailers integrated with Evri typically show live Evri status within their own order tracking pages.

## Evri International Tracking Statuses Explained

| Status | Meaning | What to do |
| --- | --- | --- |
| Evri is expecting the parcel | A shipping label has been created and Evri's system has been notified, but the parcel has not yet been physically collected or scanned. |  |
| Parcel received | The parcel has been scanned into the Evri network at a ParcelShop, locker, or collection depot. |  |
| At Evri hub / Sorted at national hub | The parcel is being sorted at an Evri distribution hub and routed to the outbound international channel. |  |
| Handed to international partner | Evri has transferred the parcel to its overseas delivery partner for final-mile delivery in the destination country. |  |
| In transit with overseas partner | The parcel is in the destination country's network with Evri's local delivery partner. |  |
| Customs clearance in progress | The parcel is being processed by customs authorities in the destination country. | Ensure no action needed from your end. Duties may need to be paid if applicable. |

## Evri International Shipping Services Compared

| Option | Best for | Main tradeoff | Typical cost |
| --- | --- | --- | --- |
| Evri services include Standard Delivery (1-3 business days for most UK addresses | Everyday shipping | Transit times vary by route | Quote-based |
| Economy Delivery (2-5 business days) | Everyday shipping | 2-5 days | Quote-based |
| Next Day Delivery (for business accounts) | Urgent deliveries | Higher shipping cost | Quote-based |
| ParcelShop Drop-Off (send parcels from over 5 | Everyday shipping | Transit times vary by route | Quote-based |
| 000 locations) | Everyday shipping | Transit times vary by route | Quote-based |

## Evri International Delivery Times by Service

| Service | Time | Geography | Notes |
| --- | --- | --- | --- |
| Standard UK mainland delivery | 1-3 days |  | 1-3 business days |
| Economy delivery | 2-5 days |  | 2-5 business days |
| Next-day delivery (business accounts) | 1 day |  | next business day if booked before 5 PM |
| Remote Scottish Highlands and Islands |  |  | add 1-2 additional business days |
| Northern Ireland | 2-4 days |  | 2-4 business days |
| Channel Islands and Isle of Man | 2-5 days |  | 2-5 business days |

## Common Evri International Tracking Problems

| Issue | Cause | What to do | When to escalate |
| --- | --- | --- | --- |
| Tracking stops after 'Handed to international partner' | Tracking events after handoff depend on the overseas partner carrier's scanning and data-sharing capabilities. Updates can be delayed by 2-5 days. | Allow extra time during the international transit phase. Some partner carriers update tracking only at key milestones (arrival, out for delivery, delivered). | If no update for more than 10 working days after handoff, contact Evri International support. |
| Parcel delayed in customs | Customs authorities in the destination country may require additional documentation or duty payment. | Check for any duty notices sent to the destination address or recipient email. Pay any outstanding fees promptly. | If stuck in customs for more than 15 working days, contact the destination country's customs authority. |
| Tracking number not recognised on destination country's carrier site | The local carrier may use a different reference number assigned at handoff. | Use Evri International's own tracking tool at international.evri.com with the original 16-digit number. Third-party trackers like 17TRACK may also aggregate partner updates. | Contact Evri International support for the local carrier reference number if needed. |
| Parcel stuck at UK hub with no onward movement | International shipments can batch at the hub waiting for consolidated export flights or carrier collections. | Allow 3-5 working days beyond the expected dispatch date before contacting support. | Contact Evri International if the parcel has not moved from the UK hub after 7 working days. |

## Evri International Tracking FAQs

### How do I track my Evri parcel?

Go to evri.com, click 'Track my parcel', enter your 16-character tracking number and postcode, and press Track.

### My Evri parcel says 'Delivered' but I did not receive it. What should I do?

First check with neighbours and look for a card through your letterbox. If still not found, raise a claim on the Evri website within 28 days of the expected delivery date.

### Can I redirect my Evri parcel to a different address?

Evri does not currently offer in-flight address redirection for most parcels. Contact the retailer who sent the parcel to arrange a redirect.

### How many delivery attempts does Evri make?

Evri typically makes up to three delivery attempts. After that, the parcel is held at a ParcelShop for up to 10 days before being returned to the sender.

### What is a ParcelShop?

A ParcelShop is a participating local shop (newsagent, convenience store, etc.) where you can drop off or collect Evri parcels. There are over 5,000 ParcelShops across the UK.

## Get Help from Evri International

- **Phone**: 0330 808 5456
- **Hours**: Monday to Friday, 8 AM - 6 PM; Saturday 9 AM - 1 PM
- **Help**: https://international.evri.com/

## About Evri International

Evri began as Hermes Logistik Gruppe, a German logistics company that established its UK operations in the early 2000s. By the 2010s, Hermes UK had grown into one of Britain's top parcel carriers, known for its extensive network of self-employed couriers. Following customer service improvements and a complete brand overhaul, the company rebranded to Evri in March 2022. The rebrand was accompanied by investment in courier pay rates, technology upgrades, and the ParcelShop network. Evri is owned by Advent International and remains one of the UK's largest independent parcel carriers by volume.

## Sources

- [Evri parcel tracking page](https://www.evri.com/track-a-parcel), Evri
- [Evri International official site](https://international.evri.com/), Evri International