Evri - formerly known as Hermes UK - is one of Britain's biggest parcel delivery networks, handling hundreds of millions of consumer parcels every year for retailers, marketplaces, and private sellers. The 2022 rebrand to Evri reflected an investment in customer experience and reliability. Whether your parcel comes from ASOS, a Vinted seller, or a small business, understanding how Evri tracking works helps you stay ahead of your delivery and quickly resolve any issues that arise. This guide covers everything you need to know about Evri tracking numbers, the tracking portal, typical delivery timescales, and how to contact support.
Track Evri International Package
Track your Evri (formerly Hermes UK) parcel online. Find your Evri tracking number, check delivery status, and get estimated delivery times for UK parcels.
Evri International Tracking
Key facts about Evri International
Evri (rebranded from Hermes UK
Evri (rebranded from Hermes UK in 2022) is one of the UK's largest parcel carriers, delivering over 700 million parcels per year.
Tracking
Tracking numbers are 16 characters long, starting with letters followed by digits.
Evri offers next-day, standard, and
Evri offers next-day, standard, and economy delivery options and operates an extensive ParcelShop network of 5,000+ collection and drop-off points.
Evri is a primary carrier
Evri is a primary carrier for ASOS, Next, eBay, Vinted, and many UK online retailers.
Evri International Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Evri is expecting the parcel | A shipping label has been created and Evri's system has been notified, but the parcel has not yet been physically collected or scanned. | Monitor the next scan event. |
| Parcel received | The parcel has been scanned into the Evri network at a ParcelShop, locker, or collection depot. | Monitor the next scan event. |
| At Evri hub / Sorted at national hub | The parcel is being sorted at an Evri distribution hub and routed to the outbound international channel. | Monitor the next scan event. |
| Handed to international partner | Evri has transferred the parcel to its overseas delivery partner for final-mile delivery in the destination country. | Monitor the next scan event. |
| In transit with overseas partner | The parcel is in the destination country's network with Evri's local delivery partner. | Monitor the next scan event. |
| Customs clearance in progress | The parcel is being processed by customs authorities in the destination country. | Ensure no action needed from your end. Duties may need to be paid if applicable. |
Evri International Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
Evri International parcel
100234567891234516-digit numeric
Standard Evri tracking number used for both domestic and international parcels.
Evri International (HRM reference)
HRM1234567890111-digit numeric (HRM prefix)
HRM-prefixed numbers sometimes used for international routing.
Partner channel reference
A00123456789010-16 alphanumeric
Parcels from Post Office or other channels may use letter-prefixed references.
How to Track a Evri International Package
Follow these steps to get real-time status on any Evri International shipment.
To track your Evri parcel, visit evri.com and click 'Track my parcel' in the header. Enter your 16-character tracking number and your postcode, then press Track
The results page shows the current status, last scan event, and estimated delivery date. Evri sends automated email and SMS notifications to recipients at key stages: Parcel Received at Hub, Out for Delivery, Delivered, and Delivery Attempted
You can also track via the Evri app (iOS and Android) by signing in with your email address or entering the tracking number directly. Retailers integrated with Evri typically show live Evri status within their own order tracking pages
Common Evri International Tracking Problems
Expand each issue for the cause, what to do, and when to call Evri International directly.
Tracking stops after 'Handed to international partner'
Cause
Tracking events after handoff depend on the overseas partner carrier's scanning and data-sharing capabilities. Updates can be delayed by 2-5 days.
What to do
Allow extra time during the international transit phase. Some partner carriers update tracking only at key milestones (arrival, out for delivery, delivered).
Escalate when
If no update for more than 10 working days after handoff, contact Evri International support.
Parcel delayed in customs
Cause
Customs authorities in the destination country may require additional documentation or duty payment.
What to do
Check for any duty notices sent to the destination address or recipient email. Pay any outstanding fees promptly.
Escalate when
If stuck in customs for more than 15 working days, contact the destination country's customs authority.
Tracking number not recognised on destination country's carrier site
Cause
The local carrier may use a different reference number assigned at handoff.
What to do
Use Evri International's own tracking tool at international.evri.com with the original 16-digit number. Third-party trackers like 17TRACK may also aggregate partner updates.
Escalate when
Contact Evri International support for the local carrier reference number if needed.
Parcel stuck at UK hub with no onward movement
Cause
International shipments can batch at the hub waiting for consolidated export flights or carrier collections.
What to do
Allow 3-5 working days beyond the expected dispatch date before contacting support.
Escalate when
Contact Evri International if the parcel has not moved from the UK hub after 7 working days.
Evri International Shipping Services Compared
Compare Evri International service tiers and their typical delivery windows side by side.
Service options
Evri services include Standard Delivery (1-3 business days for most UK addresses
Everyday shipping Transit times vary by route
Economy Delivery (2-5 business days)
Everyday shipping 2-5 days
Next Day Delivery (for business accounts)
Urgent deliveries Higher shipping cost
ParcelShop Drop-Off (send parcels from over 5
Everyday shipping Transit times vary by route
000 locations)
Everyday shipping Transit times vary by route
Evri International Delivery Times by Service
Standard UK mainland delivery
1-3 business days
1-3 business days
Economy delivery
2-5 business days
2-5 business days
Next-day delivery (business accounts)
1 business day
next business day if booked before 5 PM
Remote Scottish Highlands and Islands
Varies by route
add 1-2 additional business days
Northern Ireland
2-4 business days
2-4 business days
Channel Islands and Isle of Man
2-5 business days
2-5 business days
Evri International Tracking FAQs
Answers to the most frequently asked questions about Evri International tracking and delivery.
01 How do I track my Evri parcel?
Go to evri.com, click 'Track my parcel', enter your 16-character tracking number and postcode, and press Track.
02 My Evri parcel says 'Delivered' but I did not receive it. What should I do?
First check with neighbours and look for a card through your letterbox. If still not found, raise a claim on the Evri website within 28 days of the expected delivery date.
03 Can I redirect my Evri parcel to a different address?
Evri does not currently offer in-flight address redirection for most parcels. Contact the retailer who sent the parcel to arrange a redirect.
04 How many delivery attempts does Evri make?
Evri typically makes up to three delivery attempts. After that, the parcel is held at a ParcelShop for up to 10 days before being returned to the sender.
05 What is a ParcelShop?
A ParcelShop is a participating local shop (newsagent, convenience store, etc.) where you can drop off or collect Evri parcels. There are over 5,000 ParcelShops across the UK.
Get Help from Evri International
If the latest scan still does not make sense, contact Evri International directly with your tracking number ready.
Support hours: Monday to Friday, 8 AM - 6 PM; Saturday 9 AM - 1 PM
About Evri International
Evri began as Hermes Logistik Gruppe, a German logistics company that established its UK operations in the early 2000s. By the 2010s, Hermes UK had grown into one of Britain's top parcel carriers, known for its extensive network of self-employed couriers. Following customer service improvements and a complete brand overhaul, the company rebranded to Evri in March 2022. The rebrand was accompanied by investment in courier pay rates, technology upgrades, and the ParcelShop network. Evri is owned by Advent International and remains one of the UK's largest independent parcel carriers by volume.
- Official site
- https://international.evri.com/
- Track packages
- https://www.evri.com/track-a-parcel
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- GB
- Region
- europe
- Coverage
- Evri delivers to all UK postcodes including mainland England, Scotland, Wales, and Northern Ireland. Delivery to Scottish Highlands and Islands, Orkney, Shetland, and the Western Isles is available with extended timescales. Evri does not directly offer international delivery; cross-border shipments are handled by partner carriers.
- Support hours
- Monday to Friday, 8 AM - 6 PM; Saturday 9 AM - 1 PM
- Last verified
- Apr 30, 2026
Referenced sources