# Evri Business Tracking: How to Track Your Package

> Track your Evri (formerly Hermes UK) parcel online. Find your Evri tracking number, check delivery status, and get estimated delivery times for UK parcels.

- **URL**: https://trackingadvice.com/carriers/evri-business/
- **Carrier website**: https://business.evri.com/
- **Region**: europe
- **Last verified**: 2026-04-16

Evri - formerly known as Hermes UK - is one of Britain's biggest parcel delivery networks, handling hundreds of millions of consumer parcels every year for retailers, marketplaces, and private sellers. The 2022 rebrand to Evri reflected an investment in customer experience and reliability. Whether your parcel comes from ASOS, a Vinted seller, or a small business, understanding how Evri tracking works helps you stay ahead of your delivery and quickly resolve any issues that arise. This guide covers everything you need to know about Evri tracking numbers, the tracking portal, typical delivery timescales, and how to contact support.

## Quick facts

| Fact | Detail |
| --- | --- |
| Evri (rebranded from Hermes UK | Evri (rebranded from Hermes UK in 2022) is one of the UK's largest parcel carriers, delivering over 700 million parcels per year. |
| Tracking | Tracking numbers are 16 characters long, starting with letters followed by digits. |
| Evri offers next-day, standard, and | Evri offers next-day, standard, and economy delivery options and operates an extensive ParcelShop network of 5,000+ collection and drop-off points. |
| Evri is a primary carrier | Evri is a primary carrier for ASOS, Next, eBay, Vinted, and many UK online retailers. |

## Evri Business Tracking Number Formats

| Service | Format | Example | Notes |
| --- | --- | --- | --- |
| Evri standard parcel (consumer/business) | 16-digit numeric | 1002345678912345 | Most common format across all Evri services. |
| Evri Business account parcel | GB + 10 digits | GB1234567890 | Business account parcels may use a GB-prefixed format. |
| Calling card number (for failed deliveries) | 8-digit numeric | 12345678 | Left by courier after a failed delivery attempt. Use on evri.com to reschedule. |
| Partner channel reference | 10-16 alphanumeric characters | A001234567890 | Parcels shipped via Post Office or other partner channels may use letter-prefixed references. |

## How to Track a Evri Business Package

1. **To track your Evri parcel, visit evri.com and click 'Track my parcel' in the header. Enter your 16-character tracking number and your postcode, then press Track**: To track your Evri parcel, visit evri.com and click 'Track my parcel' in the header. Enter your 16-character tracking number and your postcode, then press Track.
2. **The results page shows the current status, last scan event, and estimated delivery date. Evri sends automated email and SMS notifications to recipients at key stages: Parcel Received at Hub, Out for Delivery, Delivered, and Delivery Attempted**: The results page shows the current status, last scan event, and estimated delivery date. Evri sends automated email and SMS notifications to recipients at key stages: Parcel Received at Hub, Out for Delivery, Delivered, and Delivery Attempted.
3. **You can also track via the Evri app (iOS and Android) by signing in with your email address or entering the tracking number directly. Retailers integrated with Evri typically show live Evri status within their own order tracking pages**: You can also track via the Evri app (iOS and Android) by signing in with your email address or entering the tracking number directly. Retailers integrated with Evri typically show live Evri status within their own order tracking pages.

## Evri Business Tracking Statuses Explained

| Status | Meaning | What to do |
| --- | --- | --- |
| Evri is expecting the parcel | A shipping label has been created and Evri's system has been notified, but the parcel has not yet been physically scanned into the Evri network. |  |
| Parcel received | The parcel has been scanned into the Evri network at a collection point or depot. |  |
| At Evri hub | The parcel is at a regional Evri distribution hub being sorted for onward transit. |  |
| Sorted at national hub | The parcel has been sorted at Evri's national hub and is being directed to the appropriate delivery depot. |  |
| At delivery depot | The parcel has arrived at the local delivery depot serving the recipient's area. |  |
| Manifested for delivery / Out for delivery | The parcel has been assigned to a courier driver and is loaded for delivery today. | Be available at the delivery address during the day. |

## Evri Business Shipping Services Compared

| Option | Best for | Main tradeoff | Typical cost |
| --- | --- | --- | --- |
| Evri services include Standard Delivery (1-3 business days for most UK addresses | Everyday shipping | Transit times vary by route | Quote-based |
| Economy Delivery (2-5 business days) | Everyday shipping | 2-5 days | Quote-based |
| Next Day Delivery (for business accounts) | Urgent deliveries | Higher shipping cost | Quote-based |
| ParcelShop Drop-Off (send parcels from over 5 | Everyday shipping | Transit times vary by route | Quote-based |
| 000 locations) | Everyday shipping | Transit times vary by route | Quote-based |

## Evri Business Delivery Times by Service

| Service | Time | Geography | Notes |
| --- | --- | --- | --- |
| Standard UK mainland delivery | 1-3 days |  | 1-3 business days |
| Economy delivery | 2-5 days |  | 2-5 business days |
| Next-day delivery (business accounts) | 1 day |  | next business day if booked before 5 PM |
| Remote Scottish Highlands and Islands |  |  | add 1-2 additional business days |
| Northern Ireland | 2-4 days |  | 2-4 business days |
| Channel Islands and Isle of Man | 2-5 days |  | 2-5 business days |

## Common Evri Business Tracking Problems

| Issue | Cause | What to do | When to escalate |
| --- | --- | --- | --- |
| Tracking number not recognised | The parcel may not have been physically collected or scanned yet after label creation. It can take 1-2 days after collection before tracking activates. | Allow 24-48 hours after the scheduled collection date. Ensure the 16-digit number is entered correctly. | Contact Evri Business support if the number remains unrecognised 3 days after the expected collection date. |
| Parcel delayed with no tracking updates | Parcels can pause between scan points. Delays are common during peak periods, bad weather, or high-volume days. | Allow 1-2 extra working days. Check the Evri service updates page for known disruptions. | If no update for more than 5 working days, contact Evri Business support with the tracking number. |
| Failed delivery with no calling card left | Cards can be misplaced or not left if the access point was not safely reachable. | Check tracking for the next delivery attempt date. Use the Evri website or app to reschedule using the tracking number. | After 3 failed attempts, the parcel is typically returned to sender. Contact Evri Business support immediately. |
| Suspicious delivery fee or redelivery SMS received | Smishing (SMS phishing) scams impersonate Evri and request payment for redelivery. | Do not click any links or pay. Evri never charges for redelivery. Report suspicious messages to phishing@evri.com. | Report to Action Fraud (UK) at actionfraud.police.uk if payment details were shared. |

## Evri Business Tracking FAQs

### How do I track my Evri parcel?

Go to evri.com, click 'Track my parcel', enter your 16-character tracking number and postcode, and press Track.

### My Evri parcel says 'Delivered' but I did not receive it. What should I do?

First check with neighbours and look for a card through your letterbox. If still not found, raise a claim on the Evri website within 28 days of the expected delivery date.

### Can I redirect my Evri parcel to a different address?

Evri does not currently offer in-flight address redirection for most parcels. Contact the retailer who sent the parcel to arrange a redirect.

### How many delivery attempts does Evri make?

Evri typically makes up to three delivery attempts. After that, the parcel is held at a ParcelShop for up to 10 days before being returned to the sender.

### What is a ParcelShop?

A ParcelShop is a participating local shop (newsagent, convenience store, etc.) where you can drop off or collect Evri parcels. There are over 5,000 ParcelShops across the UK.

## Get Help from Evri Business

- **Phone**: 0330 808 5456
- **Hours**: Monday to Friday, 8 AM - 6 PM; Saturday 9 AM - 1 PM
- **Help**: https://business.evri.com/

## About Evri Business

Evri began as Hermes Logistik Gruppe, a German logistics company that established its UK operations in the early 2000s. By the 2010s, Hermes UK had grown into one of Britain's top parcel carriers, known for its extensive network of self-employed couriers. Following customer service improvements and a complete brand overhaul, the company rebranded to Evri in March 2022. The rebrand was accompanied by investment in courier pay rates, technology upgrades, and the ParcelShop network. Evri is owned by Advent International and remains one of the UK's largest independent parcel carriers by volume.

## Sources

- [Evri parcel tracking page](https://www.evri.com/track-a-parcel), Evri
- [Evri Business official website](https://business.evri.com/), Evri