Evri - formerly known as Hermes UK - is one of Britain's biggest parcel delivery networks, handling hundreds of millions of consumer parcels every year for retailers, marketplaces, and private sellers. The 2022 rebrand to Evri reflected an investment in customer experience and reliability. Whether your parcel comes from ASOS, a Vinted seller, or a small business, understanding how Evri tracking works helps you stay ahead of your delivery and quickly resolve any issues that arise. This guide covers everything you need to know about Evri tracking numbers, the tracking portal, typical delivery timescales, and how to contact support.
Track Evri Business Package
Track your Evri (formerly Hermes UK) parcel online. Find your Evri tracking number, check delivery status, and get estimated delivery times for UK parcels.
Evri Business Tracking
Key facts about Evri Business
Evri (rebranded from Hermes UK
Evri (rebranded from Hermes UK in 2022) is one of the UK's largest parcel carriers, delivering over 700 million parcels per year.
Tracking
Tracking numbers are 16 characters long, starting with letters followed by digits.
Evri offers next-day, standard, and
Evri offers next-day, standard, and economy delivery options and operates an extensive ParcelShop network of 5,000+ collection and drop-off points.
Evri is a primary carrier
Evri is a primary carrier for ASOS, Next, eBay, Vinted, and many UK online retailers.
Evri Business Tracking Statuses Explained
Use the last visible scan to decide whether to wait, track more closely, or escalate.
| Status | What it means | What to do next |
|---|---|---|
| Evri is expecting the parcel | A shipping label has been created and Evri's system has been notified, but the parcel has not yet been physically scanned into the Evri network. | Monitor the next scan event. |
| Parcel received | The parcel has been scanned into the Evri network at a collection point or depot. | Monitor the next scan event. |
| At Evri hub | The parcel is at a regional Evri distribution hub being sorted for onward transit. | Monitor the next scan event. |
| Sorted at national hub | The parcel has been sorted at Evri's national hub and is being directed to the appropriate delivery depot. | Monitor the next scan event. |
| At delivery depot | The parcel has arrived at the local delivery depot serving the recipient's area. | Monitor the next scan event. |
| Manifested for delivery / Out for delivery | The parcel has been assigned to a courier driver and is loaded for delivery today. | Be available at the delivery address during the day. |
Evri Business Tracking Number Formats
Identify your tracking number type before entering it into the search box above.
Evri standard parcel (consumer/business)
100234567891234516-digit numeric
Most common format across all Evri services.
Evri Business account parcel
GB1234567890GB + 10 digits
Business account parcels may use a GB-prefixed format.
Calling card number (for failed deliveries)
123456788-digit numeric
Left by courier after a failed delivery attempt. Use on evri.com to reschedule.
Partner channel reference
A00123456789010-16 alphanumeric characters
Parcels shipped via Post Office or other partner channels may use letter-prefixed references.
How to Track a Evri Business Package
Follow these steps to get real-time status on any Evri Business shipment.
To track your Evri parcel, visit evri.com and click 'Track my parcel' in the header. Enter your 16-character tracking number and your postcode, then press Track
The results page shows the current status, last scan event, and estimated delivery date. Evri sends automated email and SMS notifications to recipients at key stages: Parcel Received at Hub, Out for Delivery, Delivered, and Delivery Attempted
You can also track via the Evri app (iOS and Android) by signing in with your email address or entering the tracking number directly. Retailers integrated with Evri typically show live Evri status within their own order tracking pages
Common Evri Business Tracking Problems
Expand each issue for the cause, what to do, and when to call Evri Business directly.
Tracking number not recognised
Cause
The parcel may not have been physically collected or scanned yet after label creation. It can take 1-2 days after collection before tracking activates.
What to do
Allow 24-48 hours after the scheduled collection date. Ensure the 16-digit number is entered correctly.
Escalate when
Contact Evri Business support if the number remains unrecognised 3 days after the expected collection date.
Parcel delayed with no tracking updates
Cause
Parcels can pause between scan points. Delays are common during peak periods, bad weather, or high-volume days.
What to do
Allow 1-2 extra working days. Check the Evri service updates page for known disruptions.
Escalate when
If no update for more than 5 working days, contact Evri Business support with the tracking number.
Failed delivery with no calling card left
Cause
Cards can be misplaced or not left if the access point was not safely reachable.
What to do
Check tracking for the next delivery attempt date. Use the Evri website or app to reschedule using the tracking number.
Escalate when
After 3 failed attempts, the parcel is typically returned to sender. Contact Evri Business support immediately.
Suspicious delivery fee or redelivery SMS received
Cause
Smishing (SMS phishing) scams impersonate Evri and request payment for redelivery.
What to do
Do not click any links or pay. Evri never charges for redelivery. Report suspicious messages to phishing@evri.com.
Escalate when
Report to Action Fraud (UK) at actionfraud.police.uk if payment details were shared.
Evri Business Shipping Services Compared
Compare Evri Business service tiers and their typical delivery windows side by side.
Service options
Evri services include Standard Delivery (1-3 business days for most UK addresses
Everyday shipping Transit times vary by route
Economy Delivery (2-5 business days)
Everyday shipping 2-5 days
Next Day Delivery (for business accounts)
Urgent deliveries Higher shipping cost
ParcelShop Drop-Off (send parcels from over 5
Everyday shipping Transit times vary by route
000 locations)
Everyday shipping Transit times vary by route
Evri Business Delivery Times by Service
Standard UK mainland delivery
1-3 business days
1-3 business days
Economy delivery
2-5 business days
2-5 business days
Next-day delivery (business accounts)
1 business day
next business day if booked before 5 PM
Remote Scottish Highlands and Islands
Varies by route
add 1-2 additional business days
Northern Ireland
2-4 business days
2-4 business days
Channel Islands and Isle of Man
2-5 business days
2-5 business days
Evri Business Tracking FAQs
Answers to the most frequently asked questions about Evri Business tracking and delivery.
01 How do I track my Evri parcel?
Go to evri.com, click 'Track my parcel', enter your 16-character tracking number and postcode, and press Track.
02 My Evri parcel says 'Delivered' but I did not receive it. What should I do?
First check with neighbours and look for a card through your letterbox. If still not found, raise a claim on the Evri website within 28 days of the expected delivery date.
03 Can I redirect my Evri parcel to a different address?
Evri does not currently offer in-flight address redirection for most parcels. Contact the retailer who sent the parcel to arrange a redirect.
04 How many delivery attempts does Evri make?
Evri typically makes up to three delivery attempts. After that, the parcel is held at a ParcelShop for up to 10 days before being returned to the sender.
05 What is a ParcelShop?
A ParcelShop is a participating local shop (newsagent, convenience store, etc.) where you can drop off or collect Evri parcels. There are over 5,000 ParcelShops across the UK.
Get Help from Evri Business
If the latest scan still does not make sense, contact Evri Business directly with your tracking number ready.
Support hours: Monday to Friday, 8 AM - 6 PM; Saturday 9 AM - 1 PM
About Evri Business
Evri began as Hermes Logistik Gruppe, a German logistics company that established its UK operations in the early 2000s. By the 2010s, Hermes UK had grown into one of Britain's top parcel carriers, known for its extensive network of self-employed couriers. Following customer service improvements and a complete brand overhaul, the company rebranded to Evri in March 2022. The rebrand was accompanied by investment in courier pay rates, technology upgrades, and the ParcelShop network. Evri is owned by Advent International and remains one of the UK's largest independent parcel carriers by volume.
- Official site
- https://business.evri.com/
- Track packages
- https://www.evri.com/track-a-parcel
- Support portal
- Open support →
- Network type
- Private Courier
- Country
- GB
- Region
- europe
- Coverage
- Evri delivers to all UK postcodes including mainland England, Scotland, Wales, and Northern Ireland. Delivery to Scottish Highlands and Islands, Orkney, Shetland, and the Western Isles is available with extended timescales. Evri does not directly offer international delivery; cross-border shipments are handled by partner carriers.
- Support hours
- Monday to Friday, 8 AM - 6 PM; Saturday 9 AM - 1 PM
- Last verified
- Apr 16, 2026
Referenced sources