# Estafeta Tracking: How to Track Your Package

> Rastrea tu envio de Estafeta en linea. Ingresa tu numero de guia Estafeta para ver el estado de entrega en tiempo real en Mexico y envios internacionales.

- **URL**: https://trackingadvice.com/carriers/estafeta/
- **Carrier website**: https://www.estafeta.com/en
- **Region**: latin america
- **Last verified**: 2026-04-23

Estafeta Mexicana is Mexico's leading domestic express delivery company, having grown from a Mexico City courier into a nationwide logistics network serving over 160,000 corporate clients. Whether you are a business in Monterrey sending documents to Guadalajara or an online shopper in Mexico City expecting an e-commerce delivery from a regional warehouse, Estafeta is likely involved in your shipment's final delivery. This guide covers Estafeta tracking, guia (tracking number) formats, delivery timescales, and customer support.

## Quick facts

| Fact | Detail |
| --- | --- |
| Estafeta is Mexico's largest domestic | Estafeta is Mexico's largest domestic parcel carrier, competing with DHL Mexico and FedEx Mexico for express delivery. |
| Tracking | Tracking numbers (guias) are typically 11 digits. |
| Estafeta has over 1,500 service | Estafeta has over 1,500 service points across Mexico and offers same-day, next-day, and economy delivery services. |
| Estafeta is a major carrier | Estafeta is a major carrier for Mexican e-commerce platforms including Mercado Libre Mexico, Amazon Mexico, and Liverpool. |

## Estafeta Tracking Number Formats

| Service | Format | Example | Notes |
| --- | --- | --- | --- |
| Estafeta Standard | 10-digit numeric tracking number (guía). This is the primary customer-facing tracking ID. | 1234567890 | 10-digit number printed at the top of the guía (service guide). This is the most common format given to recipients. |
| Estafeta Extended Waybill | 22-digit numeric code used internally and for freight/B2B shipments. | 2212345678901234567890 | The 22-digit number provides a more comprehensive logistics identifier used in Estafeta's internal system. Both the 10-digit and 22-digit numbers can be used on the tracking page. |

## How to Track a Estafeta Package

1. **Track your Estafeta shipment at estafeta.com by clicking 'Rastrear Envio' (Track Shipment). Enter your 11-digit guia number and press Rastrear**: Track your Estafeta shipment at estafeta.com by clicking 'Rastrear Envio' (Track Shipment). Enter your 11-digit guia number and press Rastrear.
2. **The results show the current status, all scan events with dates, times, and city locations, and the estimated delivery date. Estafeta also offers bulk tracking for multiple guias simultaneously**: The results show the current status, all scan events with dates, times, and city locations, and the estimated delivery date. Estafeta also offers bulk tracking for multiple guias simultaneously.
3. **The Estafeta app (iOS and Android) provides push notifications and real-time tracking. Business clients with an Estafeta account can access the EstafetaNet portal for advanced tracking and shipment management**: The Estafeta app (iOS and Android) provides push notifications and real-time tracking. Business clients with an Estafeta account can access the EstafetaNet portal for advanced tracking and shipment management.

## Estafeta Tracking Statuses Explained

| Status | Meaning | What to do |
| --- | --- | --- |
| Guia Generada (Waybill Generated) | The shipping label (guía) has been created and a tracking number assigned, but the parcel has not yet been physically received by Estafeta. |  |
| Recolectado (Collected) | The parcel has been collected by an Estafeta courier from the sender or dropped off at an Estafeta branch. It is now in the carrier's custody and beginning its journey. |  |
| En Proceso (In Processing) | The parcel is being processed at an Estafeta facility - scanned, sorted, and routed. |  |
| En Tránsito (In Transit) | The parcel is moving between Estafeta distribution centres or hubs on its way to the destination city or region. |  |
| En Camino (On Its Way) | The parcel is in transit and heading toward the destination area, typically between a regional hub and the local delivery branch. |  |
| Llegada a Sucursal Local (Arrived at Local Branch) | The parcel has arrived at the Estafeta branch or distribution centre closest to the recipient's address and is being prepared for final delivery. |  |

## Estafeta Shipping Services Compared

| Option | Best for | Main tradeoff | Typical cost |
| --- | --- | --- | --- |
| Estafeta services include Dia Siguiente (next-day delivery) | Everyday shipping | Transit times vary by route | Quote-based |
| Dos Dias (2-day delivery) | Everyday shipping | Transit times vary by route | Quote-based |
| Terrestre (economy ground 3-7 days) | Budget domestic parcels | Slower than air options | Quote-based |
| Aereo (air express) | Everyday shipping | Transit times vary by route | Quote-based |
| Mismo Dia (same-day in metro Mexico City and select cities) | Everyday shipping | Transit times vary by route | Quote-based |

## Estafeta Delivery Times by Service

| Service | Time | Geography | Notes |
| --- | --- | --- | --- |
| Within Mexico City metropolitan area | 1 day |  | same day to next day |
| Mexico City to Guadalajara/Monterrey | 1 day |  | next day |
| Mexico City to regional capitals | 1-3 days |  | 1-3 business days |
| Cross-border to USA | 2-5 days |  | 2-5 business days depending on customs clearance |

## Common Estafeta Tracking Problems

| Issue | Cause | What to do | When to escalate |
| --- | --- | --- | --- |
| Guía (tracking number) not found in the system | The label may have been generated but the parcel not yet scanned into the Estafeta network, or the tracking number was entered incorrectly. | Wait 24-48 hours after the label is issued before tracking. Verify the number from your shipping receipt. Use the official tracking page at estafeta.com. | Call Estafeta at 55 5270-8300 or 800 3782338 if the number is still not found after 48 hours. |
| Incorrect or incomplete delivery address | Packages may not be delivered if the address is missing interior/floor/apartment details, the street numbering is non-standard, or the postcode is incorrect. | Contact Estafeta before the delivery attempt via their online services to update optional delivery date, time, or address within the same city. | If a delivery attempt has already failed due to address issues, call 55 5270-8300 to redirect to a local Estafeta branch for pickup. |
| Parcel delayed or tracking stuck with no update | Can be caused by high shipment volumes, logistical issues, or customs delays (for international shipments). Tracking may not update over public holidays. | Allow extra 1-2 business days during peak periods. Contact Estafeta customer service at 55 5270-8300 if tracking has not updated for more than 3 business days. | If no movement after 5 business days, request a formal trace (rastreo avanzado) through Estafeta support. |
| Delivery attempted when recipient was absent | Courier attended but no one was available to receive the parcel. | Contact Estafeta to schedule a redelivery at a convenient time or collect from the local Estafeta branch with your ID and tracking number. | If multiple redelivery attempts fail, the parcel may be returned to the sender. Contact both Estafeta and the sender promptly. |

## Estafeta Tracking FAQs

### How do I track my Estafeta shipment?

Go to estafeta.com, click 'Rastrear Envio', enter your 11-digit guia number, and press Rastrear.

### What is a guia Estafeta?

A guia (guide/waybill) is Estafeta's tracking number - an 11-digit code that identifies your shipment and is used for all tracking and claim inquiries.

### Does Estafeta deliver on weekends?

Estafeta delivers on Saturdays in most major cities for an additional charge. Sunday delivery is not available.

### How do I arrange a re-delivery from Estafeta?

Call 800 ESTAFETA (800 378 2338) or visit the nearest Estafeta sucursal with your guia number to arrange re-delivery or pickup.

### How long does Estafeta take from Mexico City to Monterrey?

Estafeta's Dia Siguiente (next-day) service delivers from Mexico City to Monterrey the following business day.

## Get Help from Estafeta

- **Help**: https://www.estafeta.com/en/soporte-a-rastreos

## About Estafeta

Estafeta was founded in 1979 in Mexico City by Cesar Camacho Quiroz, initially as a messenger service. The company expanded into national express delivery throughout the 1980s and 1990s, investing in a hub-and-spoke network and proprietary technology systems. Estafeta developed the first electronic tracking system for a Mexican carrier and has maintained its technology leadership. The company serves over 160,000 corporate clients across Mexico and processes tens of millions of parcels per year. Estafeta has no foreign ownership and is proudly Mexican-owned, a distinction that resonates with its Mexican business client base.

## Sources

- [Estafeta official tracking page](https://www.estafeta.com/en/rastrear-envio), Estafeta
- [Estafeta official website](https://www.estafeta.com/en), Estafeta
- [Estafeta Frequently Asked Questions](https://www.estafeta.com/en/preguntas-frecuentes), Estafeta
- [Estafeta Tracking Support and Optional Services](https://www.estafeta.com/en/soporte-a-rastreos), Estafeta