# Daraz Tracking: How to Track Your Package

> Track your Daraz order and parcel. Enter your Daraz order number or tracking ID for real-time delivery status across Pakistan, Bangladesh, Sri Lanka, Nepal, and Myanmar.

- **URL**: https://trackingadvice.com/carriers/daraz/
- **Carrier website**: https://www.daraz.pk
- **Region**: asia
- **Last verified**: 2026-04-30

Daraz is South Asia's largest e-commerce marketplace, connecting millions of buyers and sellers across five countries. Whether you are tracking a phone accessory from Lahore or a fashion item from Dhaka, Daraz's integrated tracking system shows you exactly where your parcel is. This guide explains how to track your Daraz order and what to do if there is a delivery issue.

## Quick facts

| Fact | Detail |
| --- | --- |
| Daraz is South Asia's leading | Daraz is South Asia's leading e-commerce marketplace, operating in Pakistan, Bangladesh, Sri Lanka, Nepal, and Myanmar. |
| Daraz uses its own logistics | Daraz uses its own logistics arm (Daraz Express/DEX) and third-party couriers for delivery. |
| Order tracking is integrated into | Order tracking is integrated into the Daraz app and website. |
| Daraz is owned by Alibaba | Daraz is owned by Alibaba Group and is the Amazon equivalent for the South Asian market. |

## Daraz Tracking Number Formats

| Service | Format | Example | Notes |
| --- | --- | --- | --- |
| Daraz Express (PK-DEX) | Alphanumeric ending in DEX | AEPK123456789DEX | Daraz's own logistics arm. Numbers may also start with PK-. |
| Daraz Order Number | Numeric, 9-12 digits | 123456789012 | Used in the Daraz app My Orders section to retrieve tracking info. |

## How to Track a Daraz Package

1. **Track your Daraz order by logging into daraz.pk/daraz.com.bd/daraz.lk etc. and going to 'My Orders'**: Track your Daraz order by logging into daraz.pk/daraz.com.bd/daraz.lk etc. and going to 'My Orders'.
2. **Click on the relevant order to see the current delivery status and tracking updates. The Daraz mobile app (iOS and Android) provides the same tracking functionality with push notifications for key events**: Click on the relevant order to see the current delivery status and tracking updates. The Daraz mobile app (iOS and Android) provides the same tracking functionality with push notifications for key events.
3. **For DEX deliveries, real-time updates are provided within the app**: For DEX deliveries, real-time updates are provided within the app.

## Daraz Tracking Statuses Explained

| Status | Meaning | What to do |
| --- | --- | --- |
| Order Confirmed | Your order has been successfully placed and payment verified. Daraz is preparing to process the order. |  |
| Order Processing | The seller is picking and packing your items. The order is being prepared for handover to the logistics team. |  |
| Packed | Your order has been packed and is ready to be handed over to the Daraz Express (DEX) logistics team. |  |
| Handed to Logistics | The package has been handed from the seller or warehouse to the Daraz Express delivery network. |  |
| In Transit | Your package is moving through the Daraz Express logistics network and may be passing through multiple hubs before reaching your city. |  |
| Out for Delivery | Your package is with the delivery rider and will arrive at your address today. | Ensure someone is available to receive the package at your address. |

## Daraz Shipping Services Compared

| Option | Best for | Main tradeoff | Typical cost |
| --- | --- | --- | --- |
| Online marketplace | Everyday shipping | Transit times vary by route | Quote-based |
| Daraz Express (DEX) fulfilment and delivery | Everyday shipping | Transit times vary by route | Quote-based |
| seller-fulfilled delivery | Everyday shipping | Transit times vary by route | Quote-based |
| returns management | Everyday shipping | Transit times vary by route | Quote-based |
| DarazMall (brand store) | Everyday shipping | Transit times vary by route | Quote-based |

## Daraz Delivery Times by Service

| Service | Time | Geography | Notes |
| --- | --- | --- | --- |
| Daraz Express (major cities) | 1-3 days |  | 1-3 business days |
| Seller-fulfilled (major cities) | 2-7 days |  | 2-7 business days |
| Remote/rural areas | 5-10 days |  | 5-10 business days |
| International cross-border | 10-30 days |  | 10-30 days |

## Common Daraz Tracking Problems

| Issue | Cause | What to do | When to escalate |
| --- | --- | --- | --- |
| Tracking link not working or shows no information | Tracking info takes time to populate after the seller hands the package to logistics. | Wait 24-48 hours after receiving the shipping notification before checking. Use the Daraz app My Orders section. | Contact Daraz support at (+92) 21 111-132-729 if no update after 48 hours. |
| Order stuck on 'In Transit' for several days | Package may be held at an intermediate hub, particularly for cross-city deliveries in Pakistan, Bangladesh, or Sri Lanka. | 2-5 days; smaller areas: 4-7 days. | Contact Daraz customer service if no movement after 7 business days from dispatch. |
| Order shows 'Delivered' but not received | Package may have been left with a neighbour, building reception, or delivered to wrong address. | Check with neighbours or building reception. Take a photo of any evidence and report via the Daraz app within 3 days of the delivery date. | Open a return/refund request in the Daraz app immediately if package is genuinely not received. |
| Delivery attempted but you were home | Rider may not have found the exact address or rang incorrectly. | Contact the rider via the phone number in the Daraz app or reschedule delivery through the app. | Contact Daraz support if two or more attempts are missed with no prior notification. |

## Daraz Tracking FAQs

### How do I track my Daraz order?

Open the Daraz app or website, go to 'My Orders', and click on the order to see tracking status.

### What is Daraz Express (DEX)?

DEX is Daraz's own logistics arm that handles warehousing and delivery for Daraz-fulfilled orders, offering faster delivery than seller-fulfilled orders.

### My Daraz order is late. What should I do?

Contact Daraz customer support via in-app chat for seller-fulfilled order delays. For DEX orders, the app shows live tracking.

### Can I return an item ordered on Daraz?

Yes, Daraz has a return policy (typically 7-15 days depending on the product category). Initiate returns through the Daraz app's 'My Orders' section.

### Is Daraz available in my country?

Daraz operates in Pakistan, Bangladesh, Sri Lanka, Nepal, and Myanmar.

## Get Help from Daraz

- **Help**: https://helpcenter.daraz.pk/page/knowledge?pageId=12&category=1000001092

## About Daraz

Daraz was founded in 2012 in Lahore, Pakistan and expanded to Bangladesh, Sri Lanka, Nepal, and Myanmar. Alibaba Group acquired Daraz in 2018, bringing Chinese e-commerce expertise and technology to South Asia. Today, Daraz hosts millions of products from domestic and international sellers, runs major sale events (11.11, 12.12, and Daraz Birthday Sale), and operates the largest e-commerce logistics network in South Asia.

## Sources

- [Daraz official order tracking page](https://www.daraz.pk/order/tracking), Daraz
- [Daraz official website](https://www.daraz.pk), Daraz
- [Daraz help center - shipping and delivery](https://helpcenter.daraz.pk/page/knowledge?pageId=12&category=1000001092), Daraz