# Colissimo Tracking: Complete Guide

> Track your Colissimo parcel from La Poste. Enter your Colissimo tracking number for real-time delivery updates, scan history, and estimated delivery dates for France and international shipments.

- **URL**: https://trackingadvice.com/carriers/colissimo/
- **Carrier website**: https://www.colissimo.fr
- **Region**: europe
- **Last verified**: 2026-04-14

Colissimo is the leading domestic parcel service in France, operated by La Poste. Used by millions of French e-commerce retailers and individual senders, Colissimo offers tracked home delivery, pickup point delivery, and international shipping to over 40 countries. Whether you are sending a birthday gift or importing goods from a European retailer, understanding your Colissimo tracking number and how to monitor your shipment keeps you in control of your delivery. This guide covers Colissimo tracking formats, how to use the tracking portal, typical delivery timescales, and how to resolve common issues.

## Quick facts

| Fact | Detail |
| --- | --- |
| Colissimo is the parcel delivery | Colissimo is the parcel delivery brand of La Poste, France's national postal operator, handling over 400 million parcels per year. |
| Tracking | Tracking numbers follow the UPU S10 format: two-letter service code + 8 digits + Mod-11 check digit + country code (e.g., 6A123456785FR). |
| Colissimo covers metropolitan France, DOM-TOM | Colissimo covers metropolitan France, DOM-TOM territories, and over 40 international destinations. |
| Delivery to a Colissimo pickup | Delivery to a Colissimo pickup point (point de retrait) is a popular alternative to home delivery. |

## Colissimo Tracking Number Formats

| Service | Format | Example | Notes |
| --- | --- | --- | --- |
| Colissimo Domestic France (alphanumeric - UPU S10) | 13 characters: 2-letter service prefix + 9 digits + 2-letter country suffix (FR for France). | RW686433452FR | Prefixes include: 6A, 6C (Colissimo Access), 8A, 8L, 8R (Colissimo Domicile), RA-RZ (Colissimo Expert international). CB, EW, RW also seen. |
| Colissimo Domestic France (numeric) | 14 numeric digits. | 11345215578915 | Used for some domestic Colissimo products. |
| Colissimo International (Colis International) | UPU S10: 2-letter prefix + 8 digits + check digit + 2-letter country code 'FR'. Total 13 characters. | EE123456789FR | International express prefix examples: LC, LE, LG, LK, RB, RC, RD, RE, RF, RG, RH, RI, RJ, RK, RL, RM, RN, RO, RP, RQ, RR, RS, RT, RU, RV, RW, RX, RY, RZ. |

## How to Track a Colissimo Package

1. **To track a Colissimo parcel, go to laposte.fr and select 'Suivre mon colis' (Track my parcel) from the menu. Enter your UPU S10 tracking number (e.g., 6A123456785FR) and click Rechercher**: To track a Colissimo parcel, go to laposte.fr and select 'Suivre mon colis' (Track my parcel) from the menu. Enter your UPU S10 tracking number (e.g., 6A123456785FR) and click Rechercher.
2. **The tracking page displays the current status, scan history with timestamps and locations, and the estimated delivery date. La Poste also sends automated email and SMS notifications to recipients when parcels are out for delivery and after delivery or an attempted delivery**: The tracking page displays the current status, scan history with timestamps and locations, and the estimated delivery date. La Poste also sends automated email and SMS notifications to recipients when parcels are out for delivery and after delivery or an attempted delivery.
3. **The La Poste application (iOS and Android) provides the same tracking functionality with push notifications. For shipments destined outside France, tracking updates may be provided by the destination country's postal operator after the parcel clears French customs**: The La Poste application (iOS and Android) provides the same tracking functionality with push notifications. For shipments destined outside France, tracking updates may be provided by the destination country's postal operator after the parcel clears French customs.

## Colissimo Tracking Statuses Explained

| Status | Meaning | What to do |
| --- | --- | --- |
| Votre Colissimo va bientôt nous être confié (PCHMQT) - Label created | The sender has generated a Colissimo shipping label. La Poste has not yet received the physical parcel. |  |
| Votre colis est pris en charge par La Poste - Accepted | La Poste has scanned and accepted the parcel. It has entered the Colissimo logistics network. |  |
| Votre colis est en transit sur nos plateformes logistiques (PCHTRI) - In transit | The parcel is travelling between Colissimo's logistical hubs. It may be in a truck, train container, or cargo aircraft. |  |
| Votre envoi est prêt à quitter son territoire d'expédition - Ready for export | The parcel has been cleared for international export and is being handed to the partner carrier. |  |
| Votre envoi est en cours d'acheminement vers son pays de destination - International transit | The parcel is on its way to the destination country via international Colissimo or a partner postal operator. |  |
| Votre colis est dans le site de livraison qui dessert votre adresse (PRELIV) - At local depot | The parcel has arrived at the local distribution unit (agence de distribution) that covers the delivery address. It is being prepared for final delivery. |  |

## Colissimo Shipping Services Compared

| Option | Best for | Main tradeoff | Typical cost |
| --- | --- | --- | --- |
| Colissimo services include Colissimo Domicile (home delivery | Residential shipments | Slower than air options | Quote-based |
| signature or no-signature) | Everyday shipping | Transit times vary by route | Quote-based |
| Colissimo Point de Retrait (pickup point delivery) | Everyday shipping | Transit times vary by route | Quote-based |
| Colissimo Expert (insurance up to 5 | Everyday shipping | Transit times vary by route | Quote-based |
| 000 EUR) | Everyday shipping | Transit times vary by route | Quote-based |

## Colissimo Delivery Times by Service

| Service | Time | Geography | Notes |
| --- | --- | --- | --- |
| Metropolitan France (Colissimo) | 2 days |  | J+2 (2 business days) |
| TOM (French Polynesia, New Caledonia) | 8-15 days |  | 8-15 business days |
| Europe (Colissimo International) | 3-8 days |  | 3-8 business days depending on destination |
| USA and Canada | 7-14 days |  | 7-14 business days |
| Rest of world | 10-21 days |  | 10-21 business days |

## Common Colissimo Tracking Problems

| Issue | Cause | What to do | When to escalate |
| --- | --- | --- | --- |
| Tracking stuck at 'En cours d'acheminement' for several days | Colissimo does not provide real-time scans. Between major logistics platforms there can be gaps of 2-3 days with no update - this does not mean the parcel is lost. | Wait 3 business days. For international shipments, wait up to 7 business days before raising a concern. | If no update for more than 4 business days (domestic) or 10 business days (international), contact La Poste customer service. |
| Delivery attempted - calling card left, parcel at post office | Recipient was absent when the postman attempted delivery. Parcel is held at the local post office. | Use the avis de passage card to request a new delivery attempt online (laposte.fr) or collect from the post office within 15 days with ID. | After 15 days of non-collection, the parcel is returned to sender. Contact La Poste before this deadline. |
| International shipment handed to foreign carrier with no updates | Once Colissimo hands the parcel to the destination country's postal operator, tracking visibility depends on that operator's system. | Track the parcel using the same tracking number on the destination country's postal website (e.g., Royal Mail, Deutsche Post, etc.). | If the destination carrier shows no updates after 10 business days, file a claim with La Poste. |
| Lost tracking number | Recipient does not have the tracking number from the sender. | Contact the merchant or sender to retrieve the tracking number from their shipping confirmation. | If the sender cannot provide the number, have them open an inquiry with La Poste using the shipment record. |

## Colissimo Tracking FAQs

### How do I track my Colissimo parcel?

Go to laposte.fr, click 'Suivre mon colis', enter your UPU S10 tracking number (e.g., 6A123456785FR), and click Rechercher.

### Where is my parcel if I received an avis de passage?

Your parcel is either at your local Bureau de Poste or has been redirected to a pickup point. The avis de passage card or SMS will tell you the exact location.

### How long does Colissimo hold a parcel at a pickup point?

Colissimo holds parcels at a pickup point for 15 calendar days before returning them to the sender.

### What is the maximum weight for a Colissimo parcel?

The maximum weight is 30 kg for most Colissimo services.

### Can I track a Colissimo parcel after it leaves France?

Yes, but once the parcel is handed to the destination country's postal operator, tracking updates will come from their system. You can usually track with the same UPU S10 number on the destination country's postal website.

## Get Help from Colissimo

- **Hours**: 8:30 AM - 1 PM
- **Help**: https://www.colissimo.fr

## About Colissimo

La Poste has operated a postal service in France since the 17th century. The modern Colissimo brand was established in 1994 to create a distinct, tracked parcel service separate from ordinary letter mail. La Poste is a major European logistics group, owning GeoPost (the parent of DPDgroup) and chronopost, in addition to Colissimo. The group handles over 1.6 billion mail items and 600 million parcels per year across its global network. Colissimo remains the leading domestic parcel service in France by volume, used by major French retailers including Fnac, Cdiscount, Vinted, and Le Bon Coin.

## Sources

- [Colissimo / La Poste official tracking page](https://www.laposte.fr/outils/suivre-vos-envois), La Poste / Colissimo
- [Colissimo official website](https://www.colissimo.fr), Colissimo